QA Analyst/Technical Writer

P A Savagian

Worked with the business users to document business processes, training needs and testing issues.

Planned and coordinated testing cycles.

Wrote and executed test cases for functional testing and UAT.

Designed testing reporting tools and conducted training on QA processes.

Englewood, CO (temp)

972-***-****

ad3ywj@r.postjobfree.com

US Citizen

Relocation, Dallas or Austin Texas

Contract and Temporary Projects 2007 - 2023

Education, Certifications and Applications

City of Arlington Arlington, TX QA Administrator 12/07 –04/08

Taught QA processes and worked on project teams as a tester and technical writer.

Designed and implemented the IT processes for audit compliance.

CSU Long Beach, BA Political Science/Public Administration

CSU Long Beach, Post-Graduate Degree, Computer Applications

Progressive Insurance Colorado Springs, CO Sr. Tester 9/08 – 04/09

Wrote functional test cases to verify compliance with state regulations and training modules for HPQC training.

Created custom test data, test plans and test cases for casualty documents and payment processing web applications.

Adobe

ALM - HPQC Tester/Admin/Trainer, v 7-10

Casualty Ins., Progressive Ins. University

CBEST, State of CA Teaching Certification Test

CMMI and ISO 9000-01

Instructional Design, CSU Long Beach

Interviewing Methods, State of CA EDD

Microsoft Office Suite Pro, Microsoft Project

MilSpec, multiple aerospace projects

Proofreading

RUP-Rational Tools, Tester/Admin/Trainer

SalesForce, CRM

SAP, Supply Chain

SharePoint

SQL

Technical Writing, CSU Long Beach

Win10 Pro

Wells Fargo Greenwood Village, CO QA Analyst 02/10 – 04/10

Reviewed the requirements documents and documented VUI discrepancies between call flows, IVR payment system.

Visa Highlands Ranch, CO QA Analyst 02/2011

Researched Prepaid IVR downtime issues and proposed using Visa’s Test Management Model to remedy issues with documentation and testing.

BAC Simi Valley, CA Business Apps Analyst 07/011 – 09/11

Compared and verified the home loan information system IVR materials and wrote test cases for UAT on the Call Center IVR.

Saxon Irving, TX IVR Tester 10/11 – 12/11

Reviewed HP QC assets for compliance with Agile model and accuracy of prompts and branching for loan IVR/SalesForce payment system.

Rent-a-Center Plano, TX BA/QA Analyst 01/13 – 02/2013

Worked with the Vice President of Marketing to define process flows reflecting retail activities in the stores.

Wrote the test plan, UAT test scenarios and test cases for user interface SAP testing.

Allstate Irving, TX Technical Writer 03/13 – 05/13

Researched technical documentation and wrote the Telepresence provisioning and troubleshooting guides for Technical Support and end user guides for meeting setup, notifications with Calendar and mobile applications.

Newmont Greenwood Village, CO Test Lead 03/2014 – 04/2014

Wrote a summary of testing assets and set up UAT testing cycle for the SAP system upgrade testing with ALM HPQC.

Intermittent Temp Assignments, Training and Volunteer activities Denver, CO 2014 - 2023

Robert Half, Temporary Network, 05/14 – 11/18; Wal-Mart, Electronics Assoc. 11/18 – 08/19

Arapahoe County, Election Warehouse, Ballot Judge 06/20 – 07/20; Spirit Store, Sales Assoc. 10/21 – 11/21

Prior Telco, Public Sector and Aerospace (no active clearances, ATO)

Hughes Training Systems Arlington, TX

C-141 Navigator Training, Instructional Designer

Nortel Richardson, TX

E911 Installation, Training and User Manuals

Texas Instruments Dallas, TX

CMMI/SCAMPI, Reviewer and Technical Writer

Ericsson Plano, TX and Richardson, TX

Wireless Network Control Center, Technical Writer and Trainer

Northrop Grumman Stafford, VA

MAGTF Embarked App, Setup/Readiness, Instructional Design

Southwest airlines Dallas, TX

Reservation Management System, Sr. QA

CSU Long Beach Long Beach, CA

Adjunct Faculty, CBT and Online Research Techniques; Financial Aid, W-S Coord.

State of Ca, EDD

E&CA-MSS; UI payments, skills evaluation, TRA retraining programs

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