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Customer Service Social Media

Location:
Asheboro, NC, 27203
Posted:
February 27, 2024

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Resume:

BRANDI

PETTUS

ad3ywa@r.postjobfree.com

336-***-****

Colfax, NC 27205

Hardworking Stylist bringing 14+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

Savvy Salon - Hair Stylist

High Point, NC • 11/2022 - Current

WORK HISTORY

Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Increased salon revenue by upselling products and additional treatments during appointments.

Collaborated with fellow stylists to create a positive work environment and share best practices.

Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.

Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.

Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.

Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.

Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.

Established strong relationships with local businesses for cross- promotional opportunities benefiting both parties involved.

Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.

Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.

Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Scheduled customer appointments and rearranged individual time slots to meet demand.

• Educated customers on products to maximize benefits. Processed payments, entering sales in register for prompt customer service.

• Resolved guest complaints about service or style.

• Mixed pigments and used proper techniques to achieve desired color. SKILLS

• Business Management

• Customer Buying Habits

• Endurance

• Quick Learner

• Highly Motivated Self-Starter

Relationship Building and

Management

• NC Licensed Cosmetologist

• Schedule Management

• Strong Leader

• Continuing Education

• Advanced Communication Skills

• Detail-Orientated

• Appointment Scheduling

• Social Media Promotion

AAPC

Salt Lake City, UT • 01/2023

Certificate of Completion CPC:

Physician Based Medical Coding, CPC

Leon's Beauty School

Greensboro, NC • 06/2011

Certified Cosmetologist :

Cosmetology Education

EDUCATION

Alamance Burlington School System - Substitute Teacher Burlington, NC • 05/2006 - 06/2010

• Distributed business cards outside of salon to generate new business.

• Answered phone calls and emails to schedule client appointments. Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Developed loyal following of clients by providing high-quality services.

Maintained regular client list and successfully handled walk-in customers.

• Used social media platforms to promote salon and services. Shampooed, conditioned, and rinsed guests' hair using salon- exclusive products while educating clients on product benefits to increase product sales.

Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Styled hair, makeup and nails for customers for special events and occasions.

Utilized latest techniques in balayage, ombre, highlights and color correction.

Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.

Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.

Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.

Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.

Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Evaluated student performance using formative assessments to provide targeted feedback while concurrently adjusting lesson plans based on data-driven insights.

Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.

Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.

Supported students in developing social skills through structured activities and positive reinforcement techniques.

Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Upheld classroom routines to support student environments and maintain consistent schedules.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Maintained day-to-day classroom management and discipline to promote learning initiatives.

• Supervised lunchroom and recess activities.

Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

• Provided instruction for students in core subject areas. Kept accurate and current attendance records and assignment sheets to maintain file compliance.

Adapted lesson plans and student activities to meet needs of students with special learning needs.

• Followed lesson plans designed by absent teachers.

• Enforced school and class rules to maintain order in classroom. Implemented classroom management techniques to maintain positive learning environment.

• Monitored student behavior and administered discipline as needed.

• Distributed textbooks, workbooks, papers and pencils to students.



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