MONTRICE A. ALLEN

*** *. ******** ******, *** ***, Pensacola, FL 32505

ad3yv0@r.postjobfree.com 850-***-****

OBJECTIVE

Results-driven professional with a track record of thriving in fast-paced environments, demonstrating resilience, and leveraging exceptional sales and negotiation skills. Operator

Birch Gold Group (Part Time) Remote October 2023 - Present

Identified customer's potential product and services needs

Balanced cash items, teller over/short report, traveler's checks, savings bonds, and adhered to all branch procedural controls

Answered incoming telephone calls in a friendly and professional manner Service Advisor III

Florida Blue Cross Blue Shield Remote July 2022 - September 2023

Reviewed and corrected medical claims coding, maintaining a 100+ daily clearance rate

Adjusted claims to align with medical benefits and guidelines Member Resolution Specialist

AmeriSave Mortgage Company (Temporary) Remote September 2021 - April 2022

Aided home buyers with mortgage loan closing issues

Resolved escalated issues assigned via Jira Service Management for high- profile borrowers, reporting directly to the Regional level of Management with resolution totals.

Collaborate directly with management weekly or more frequently as needed with any trends, escalated issues or other matters which could delay mortgage application process for borrowers

Delinquency Control Counselor IV

1

Navy Federal Credit Union - Pensacola, FL July 2017 to February 2020

Act as an advocate for members who'd fallen behind with lending products. Working directly with them to find resolution best suited to their specific issues

Expertly negotiated payments with members whose lending products were more than 90 days delinquent.

Utilized active listening and critical thinking while communicating with past due members to provide appropriate solutions to delinquencies Member Service Representative

Navy Federal Credit Union - Pensacola, FL December 2015 to June 2017

Assisted members with account inquiries via inbound calls

Conducted international bank wire transactions and upsold Credit Union products

Digital Media Outreach

Alorica - Pensacola, FL May 2015 to December 2015

Assisted Comcast cable/internet customers with technical issues and inquiries via online forums

Moderated online chat threads, ensuring compliance with company guidelines.

Addressed complaints submitted to 3rd parties such as BBB or local Chamber of Commerce

Provide responces to customer feedback via social media settings Claims Processor

CareFirst BlueCross BlueShield - Charleston, WV June 2010 to April 2015

Assisted in the adjustment of any claims that did not pay correctly due to clerical error or lack of authorization

Worked directly with doctors' offices and other medical professionals to ensure claims were submitted and processed in a timely manner

Maintained consistent production output in a fast-paced, constantly changing environment

Administered benefits per approved appeals or informed customers of claim denial after review by Utilization Management

Interpreted medical benefits for the customer to ensure a solid understanding of their policies

Assisted self-pay policyholders with claims and payment inquiries/issues 2

EDUCATION

High school or equivalent in General

Sussex Central Senior High School - Sussex, VA August 1997 to June 2000 SKILLS

Microsoft Office (10+ years)

Collection Management (2 years)

Asset Management (2 years)

Conflict Resolution (5 years)

Excel (5 years)

Data Entry (8 years)

Administrative Support (7 years)

Call Center (9 years)

Accounts Payable (5 years)

Accounts Receivable (5 years)

Organizational Skills (9 years)

Medical Terminology (2 years)

Insurance Benefits Interpretation (5 years)

Claim EOBS (5 years)

3

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