OBJECTIVE

To secure a customer service position that will enable me to effectively utilize my

strong communication, attention to detail and organizational skills while also allowing me to develop new competencies that can be used to further the organizational goals of the company.

SKILLS

> MS Office (Word, Excel and Outlook)

> Typing 45 wpm and 8,000 kpm ten-key data entry

> Knowledge of organizational healthcare software (HIS, PHS, Athena,Method,Epic Digiview Imaging and patient payment systems)

> General office equipment (fax, copier, printer, scanner) Pull patient charts for MD research and file all patient test results in patient’s files. Release patient test results and labs to patient .Work in and out patient area. Check pt order’s with insurance

> Multi-lined telephones

EXPERIENCE

2015- 12/2021

Houston Methodist Hospital

Orders Processor- Centralized Scheduling

> Process and transcribe orders for scheduling team to schedule patients for tests

> Review and validate the accuracy of orders; audit CPT and ICD codes to make sure patient information is correct

> Aid schedulers in interpreting orders from various departments and clinics across the Houston Methodist system

> Provide additional support in verifying patient insurance 2012 - 2015

Houston Methodist Hospital

Secretary II

> Answers telephones, troubleshoots and directs calls to the appropriate person

> Files, faxes, photocopies, mails and maintains overall Cardiology and Vascular Imaging Department patient schedule

> Patient coordination duties by order verifications to confirm CPT and IC9 codes, scheduling, registration, charge entry and payment processing

> Routinely resolves problems and issues by performing department specific duties and demonstrating flexibility in also serving direct patient care needs as required.

1995 – 2012

Houston Methodist Hospital

Records Clerk

> Maintains archives and record auditing of patient history records for the Cardiology and Vascular Diagnostic Department

> Answers telephones, troubleshoots and directs calls to the appropriate person

> Files, faxes, photocopies and mails reports to appropriate physicians

> Maintains inventory of office supplies and ensures maintenance of office equipment

EDUCATION

Prairie View A&M University

1990 - Journalism/Communication

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