BETTY MILLAR

**** ********** **., *********, ********, 61821, US • 217-***-**** • ad3ytz@r.postjobfree.com Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate. Individual who is self-motivated and has excellent skills in guest relations and upselling products and services. Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths. Professional in customer-focused management with experience identifying issues and implementing solutions. Records management systems

Quality assurance

Database entry

Letter and memo composition

Staff development

Multitasking and prioritization

Data collection

Proofreading

Expense reporting

Leadership reports

Spreadsheet management

Recruiting

Team Leadership

Supervising staff

Documenting patient information

Merchandising

Microsoft Office

Microsoft Excel

Appointment scheduling

Payroll and budgeting

Administrative operations

Self-motivated

High School - 1987

Salem High School - Salem, IL

Administrative Assistant\Recruiter - March, 2023 to June, 2023 Manpower - Champaign, IL

Created and updated physical records and digital files to keep current, accurate, and compliant documentation. Provided job candidates by screening, interviewing, and testing applicants. Double-checked the data's accuracy and integrity.

Recorded new hires, transfers, terminations, changes in job classifications, and merit increases in the main human resources files. Performed general clerical tasks both independently and with supervision. Office support, data entry, customer service, and e-mail correspondence Entered data, tracked resumes, and kept the applicant tracking system up to date. Used Word and Excel to create documents.

Administrative Assistant - August, 2022 to January, 2023 Harrington Law, LLC - Champaign, IL

Created and updated physical records and digital files to keep current, accurate, and compliant documentation. Assist in the preparation of reports that are scheduled on a regular basis. Was in charge of supplies, vendors, organization, and upkeep in the office. Photocopy, print, and check documents on behalf of other colleagues. Converted physical files to digital records by scanning them. Was in charge of the reception area, which included answering phones, handling in-person requests, managing internal and external communications, and greeting visitors.

Reduced the customer service burden on office staff by directing callers, receiving packages, and scheduling appointments. Used Word and Excel to create documents.

Professional Summary

Skills

Education

Work History

General Manager - October, 2020 to July, 2022

America's Best Contacts & Eyeglasses - Champaign, IL Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time. Encouraged team members to work together to achieve profit and performance objectives. Internal candidates for potential management roles were recruited and trained by me. Was in charge of weekly payroll management and submission. Promoted a positive customer experience through day-to-day supervision and management of the facility. Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.

Organized budgets, oversaw P&Ls, and consistently met margin targets to stay on track with growth plans. I was in charge of hiring, assigning, training, motivating, and terminating employees. Kept the facility organized, safe, and clean in order to maintain high productivity and maximize customer satisfaction. Examined performance data in order to track and measure productivity, progress toward goals, and activity levels. Aided regulatory compliance by supervising all audits to ensure protocol adherence. Developed a loyal customer base and long-term business relationships . Was in charge of the entire opening and closing procedures. Created and implemented a high-quality work environment that was measured by employee satisfaction. Optical Assistant - May, 2016 to May, 2018

America's Best Contacts & Eyeglasses - Champaign, IL Took precise measurements of the client's face, including eye size and optical centers, vertex and pupillary distances, and temple length. Discussed the best lens, coating, and frame options with customers to meet individual needs. Used my sales and service skills to help office customers buy contacts, glasses, sunglasses, and other accessories. Assisted clients in trying on and selecting new frames, as well as recommending lens options to meet their specific requirements. Created work orders that detailed all of the requirements for new lenses and frames. Bent and shaped frames to fit patient faces using my hands, tools, and heat. Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions. Oversaw the check-in and check-out procedures, as well as the verification of patient information and the submission of lens orders. Taught clients how to adjust to, wear, and care for their eyeglasses. Evaluated completed lenses to ensure that they met customer specifications and were accurate when compared to orders. Completed a variety of specialized tests, including field of vision, OCTs, and pachymetry assessments. Initial patient tests included pressure assessments, acuity assessments, and autorefraction assessments. Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

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