SUMMARY OF QUALIFICATIONS

Experienced professional with 25+ years in Technology and Services, blending technical know-how with strategic sales prowess. Proven success in exceeding sales quotas, fostering enduring client relationships, uncovering growth opportunities and navigating complex sales environments to deliver tangible results.

EXPERIENCE

GLG Research, Maven Industries, Independent clients.

Consultant June 2023 - Present

●Providing consulting services assisting clients with projects related to CCaaS, UCaaS, Self Service, Digital Transformation, Cloud Migration and Artificial Intelligence.

Nuance Communications, a Microsoft Company - Phoenix AZ (Remote)

Principal Sales Engineer May 2022 - May 2023

●Managed end-to-end pre-sales technical activities for three public sector named account executives and 40 states, delivering advanced SaaS-based AI solutions in conversational AI, security and biometrics.

●Collaborated frequently with Microsoft public sector teams to identify requirements and establish best practices for co-selling opportunities and the ability to open new markets to Nuance AI products.

●Submitted over 2 dozen RFP/RFI/RFQs, contributing to a 20% increase in regional sales.

Avaya Inc - Phoenix AZ (Remote/Hybrid)

Solutions Consultant April 2021 - May 2022

●Advanced Solutions Specialist focusing on CCaaS, UCaaS, Workforce Engagement, Self Service, Workflow Automation, Artificial Intelligence, and Customer Experience solutions throughout the US and Canada.

●Spearheaded sales campaigns for the US and Canada, resulting in a 25% annual growth in sales revenue.

Avaya Inc - Phoenix AZ (Remote/Hybrid)

Named Account Manager May 2019 - April 2021

●Technology Leader marketing Avaya’s customer experience, data networking, security and collaboration software and hardware to Fortune 1000 Accounts throughout the United States.

●Secured over $2 million in annual CCaaS revenue by overseeing Avaya’s longest-standing CCaaS account.

●Consistently exceeded annual sales quotas by 20-30%; Grew Revenue by 40% in FY19 and 30% in FY20.

Avaya Inc - Phoenix AZ (Remote/Hybrid)

Sales Engineer Feb 2012 - May 2019

●End to end pre-sales activities for multiple account managers throughout the US.

●Managed technical relationship with strategic accounts throughout all verticals including SLED.

●Region-best $2MM networking and unified communication sale to a major professional sports franchise.

●Top US territory in 2014 and 2016, resulting in more than 150% and 170% of quota, respectively.

●Consulted across the organization on implementation strategies, use cases, levels of effort, and risks.

CenturyLink Business/Qwest Communications (now Lumen) - Phoenix, AZ

Principal Sales Engineer Oct 2005 - Feb 2012

●Managed all pre-sales technical activities for 12+ account managers for carrier network solutions, data networking, unified communications and contact center.

●Strengthened market presence by delivering comprehensive product demonstrations and closing high-value deals, including over $1MM in Qwest Carrier services for Super Bowl XLII.

CenturyLink Business/Qwest Communications (now Lumen) - Phoenix, AZ

Data Account Executive April 2003 - Oct 2005

●Managed pre-sales technical support for the Qwest Partner network, growing revenue by 40%

Alpha Communications - Phoenix AZ

Sales & Project Manager Mar 2002 - April 2003

Qwest Communications/USWest - Phoenix, AZ

Order Engineer, Sales Consultant Jan 1998 - Mar 2002

APPLICATION SKILLS:

Salesforce CRM, Nuance Mix, Avaya product suite, Cisco IOS, MSFT Office, Visio, JIRA.

SALES ENGINEERING SKILLS:

Discovery, Technical Consulting, Architecture Design, Customized Product Demonstrations of: CCaaS, UCaaS, AI, Networking, SaaS, on-prem. Managed Services coordination, SOW creation, RFP/RFI writing and response.

SALES SKILLS:

Relationship building, Customer Advocacy, Solution Selling, Storytelling, Presentation, Consulting, Alternative Market Development, Channel Enablement, Account Management, Business Requirements.

PROGRAMMING SKILLS:

HTML/CSS, JavaScript

CERTIFICATIONS:

Avaya: APDS and APSS, UC, Contact Center, MidMarket, IP Office, Scopia Video, Data Networking (2012 - 2018)

Cisco: CCDA and CSSP Security (2011 - 2014)

Adtran: ACCP for Networking and Carrier Solutions (2011 - 2014)

EDUCATION:

Studied Mechanical Engineering, University of Arizona

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