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Customer Service Store Associate

Location:
Wailuku, HI
Posted:
February 27, 2024

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Resume:

Caroline Hartman

** ******* ******, *******, ****** 96793 • 1-808-***-**** • ad3yte@r.postjobfree.com

Professional Summary

Experienced production leader knowledgeable about retail practices and regulatory requirements. Capable of directing and motivating employees to accomplish challenging performance and quality objectives. Successful at keeping costs under control and employee job satisfaction high while promoting safety and compliance.

Skills

●Dependable and reliable

●Microsoft Office

●Customer service

●POS system operation

●Stock management

●Teamwork

●Retail Industry knowledge

●Inside and outside sales

Work History

Retail Store Associate, 6/2023 to present

Pacific Whale Foundation- Maalaea, HI

●Returned change and currency and processed debit and credit card payments with 100% accuracy rate.

●Processed POS transactions, including checks, cash and credit purchases or refunds,

●Replenished stock on the sales floor from the stockroom,

●Ensured inventory control of high value stock.

Habilitation Technician, 3/2023 to present

Bayada Home Healthcare- Kahului, HI

●Worked with clients and their families to help them live their lives to the fullest,

●Documented activities performed and any health concerns,

●Helped families with clients' diets, exercises and friends,

●CPR/AED and First Aid certified.

Companion Animal Leader, 11/2019 to 6/2023

Petco - Kahului, HI

●Directed daily workflow of 2-strong team in Stock room.

●Returned change and currency and processed debit and credit card payments with 100% accuracy rate.

●Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 104%.

●Provided care and emergency medicine for animals before they became pets.

●Processed POS transactions, including checks, cash and credit purchases or refunds.

Area Supervisor, 09/2017 to 11/2019

Ross Stores Inc. – Kihei, HI

●Directed daily workflow of 15-strong team in Stock room.

●Returned change and currency and processed debit and credit card payments with 100% accuracy rate.

●Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 104%.

●Developed growth strategies for network of 3 stores.

●Processed POS transactions, including checks, cash and credit purchases or refunds.

STEP Associate, 08/2014 to 09/2017

Ross Stores Inc. – Kahului, HI

●Changed sales floor signs to show current pricing and support product

●Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked

●Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion

●Helped customers locate desired items and transfer oversized items to vehicles

●Consistently lifted materials weighing as much as 50 pounds

●Checked aisles and fitting room areas for spills or safety issue and notified Manager on Duty or Store security for quick clean-up.

Overnight Stock Associate, 04/2004 to 04/2014

Walmart – Kahului, HI

●Bent, lifted, opened, and moved boxed products weighing up to 25-50 pounds

●Completed physical inventory counts each day.

●Stocked merchandise each day, clearly labeling items, arranging according to size or color, and preparing attractive displays.

●Maintained productivity and accuracy while continuously lifting and unpacking over 50 pounds of boxed packages.

Education

Associate of Applied Science: Business Administration And Management, 04/2012

Ashford University - Iowa Falls, IA

High School Diploma

Lahainaluna High School - Lahaina, HI

Accomplishments

●Improved team productivity with morale-boosting incentives.

References

Brian Birdsall / Mahi Pono / 808-***-**** / known for 15 years

Mele Filikitonga / Ross Dress for Less / 808-***-**** / known for 10 years

Shawnna Puu / Ross Dress for Less / 808-***-**** / known for 10 years



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