DWAYNE ELLIOTT

Customer service Specialist

CONTACT

PHONE:

909-***-****

EMAIL: ad3yse@r.postjobfree.com

EDUCATION

Next Dimension

**** - ****

School of Theology

Coursera Google Data Analytics Program

2022 - Present

WORK EXPERIENCE

County of Los Angeles 2010-2015 File Clerk

2010-2016

• Supported 3 different departments in data

entry, customer service, and office support.

• Utilized problem solving skills to accommodate

the ever-changing work field

• Seamlessly relayed critical information among

departments for consistent experience among

all departments

Disneyland Resort Trainer/ Scheduler/ Lead

2015–2016

• Ensure guests enjoy a safe and fun experience in the park

• Assists Management with scheduling conflicts

• Goal oriented to solve common problems for the

guests

• Ensured employees from other parts of the world

enjoyed their time working with us in the park

• Ensured employees were following all safety

procedures

Charter Communications Customer service

Representative/ Floor Support

2016–2020

• Customer service role troubleshooting and

resolving customer technical cable and video

service issues, including repair, billing, and

accounts.

• Supported new hire agents in getting

acclimated in taking calls.

• Answered questions for new hire agents and

took escalation calls from new agents.

• Kept track of progress of new agents to ensure

proper protocols were being followed

Aston Carter File Clerk 2020-2023

• Ensure all papers are sorted properly (by

alphabet content dates significance and son

on)

• Review incoming paperwork and make copies

before distributing

• Create and manage records with new

information

• Keep all paperwork in appropriate places

applying security measures to important

documents

• Organize converting the documentation into

electronic format either by data entry or by

optical scanning

• Respond to requests to access files and keep

logs of borrowed papers

• Monitor inventory of files paper clips etc. and report shortages

• Maintain an efficient filing system to facilitate updating and retrieving files

• Adhere to corporate policies and

confidentiality dictations to safeguard data

SKILLS

0.00% 25.00% 50.00% 75.00% 100.00%

Skill #5 Google Docs

Skill #4 MS Outlook

Skill #3 MS Excel

Skill #2 MS PowerPoint

Skill #1 Data Entry

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