Ramin Bateni

Campbell, California ***** • 925-***-**** • ad3ys8@r.postjobfree.com

Professional Summary

Highly motivated professional knowledgeable in vehicle repairs and multi-point inspections. An effective Vehicle Inspector with a passion for advancement and a desire to bring success to an automotive organization. Smart and focused and capable of remaining calm and collected in all types of situations. Customer-focused Internet Director who can easily interface with end-users, technical teams and professionals on all levels. Proficient in lead management and developing internet marketing strategies. Experienced sales rep with territory management and closing experience. Computer proficient with strong communication skills. Self-motivated Inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience.

Skills

Multi-point inspection

Photo documentation

Knowledge of vehicles

Problem solving

Inspection reporting

Skilled in Word Office, E-Leads, ADP,

Promax, VinSoloutions

Vehicle damage review

Valid California driver's license

Strong team player

Internet research

Fast learner

Works well independently

Strong written and verbal communication

skills

Bilingual Farsi/English

Basic math and measuring aptitude

Computer proficient

Good communication skills

Customer relationship building

Self-motivated

Computer skills

Possesses a reliable vehicle

Interdepartmental Collaboration

Sales Quota Management

Price Schedules

Profitability Assessments

Sales Statistics Analysis

Customer Complaint Resolution

Inventory Accuracy

Inventory Control Processes

Digital Sales

Work History

Internet Director/Sales Manager, 04/2019 to Current Stevens Creek CDJR – San Jose, CA

Responded to internet inquiries and phone calls in timely matter. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Provided superior and individualized customer service. Exceeded targets by building, directing and motivating high-performing sales team. Kept detailed records of sales and contracts.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Acted as first point of contact for [Company].

Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Tracked down hard-to-find merchandise at diverse locations. Supported loss prevention goals by monitoring shopper behavior. Trained sales staff on company procedures and salesmanship. Built relationships with customers and community to establish long-term business growth. Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs. Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Implemented systems and procedures to increase sales. Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Internet Director/Floor Manager, 06/2018 to 03/2019 Hanlees Davis Nissan – Davis, CA

Worked directly with clients, sales associates, sales managers to achieve sales. Entered details such as payments, account information and call logs into the computer system. Implemented marketing strategies which resulted in 12% closing ratio. Copied, logged and scanned supporting documentation. Monitored internet traffic and strategically managed email marketing campaigns to facilitate new sales.

Negotiated with third-party providers to receive cost-effective services while staying on budget.

Strategized with online vendors and sales managers to ensure the successful implementation of advertising drives.

Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.

Brought in new accounts through successful networking strategies and promotional approaches.

Maintained effective customer service by fixing service requests quickly to increase overall sales.

Identified and analyzed key competitors and related products. Utilized VinSoloutions to handle current portfolio and prospective leads. Trained and coached a team of 3 sales professionals focused on internet sales. Welcomed customers into the store and helped them locate the right vehicle for them. Alerted customers to upcoming sales events and promotions. Built relationships with customers to increase likelihood of repeat business. Communicated clear expectations and goals to each team member. Determined customer needs by asking relevant questions and listening actively to the responses.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Mentored new sales associates to contribute to the store's positive culture. Internet Sales Manager, 12/2016 to 03/2018

Hanlees Hilltop Volkswagen – Richmond, CA

Trained the sales staff on company procedures and salesmanship. Kept detailed records of sales and contracts.

Responded to internet inquiries and phone calls in a timely matter. Updated company website with deals and product packages. Increased sales by 15% with the execution of full sales cycle processing from initial lead processing through conversion and closing.

Set up contracts, negotiated rates and hammered out service terms. Brought in $ 20,000 in monthly revenue across dealership accounts. Utilized ADP to handle current portfolio and prospective leads. Consistently hit and exceeded sales goals by 15%.

Asked appropriate open-ended questions to discover prospects' needs and requirements. Internet Sales Manager, 11/2015 to 12/2016

Stoneridge Chrysler Jeep Dodge Ram – Pleasanton, CA Provided superior and individualized customer service. Kept detailed records of sales and contracts.

Responded to internet inquiries and phone calls in a timely matter. Utilized Promax to handle current portfolio and prospective leads. Introduced higher standards for customer service and increased efficiency by streamlining operations.

Asked appropriate open-ended questions to discover prospects' needs and requirements. Internet Sales Manager, 06/2014 to 11/2015

Honda Of Hayward – Hayward, CA

Provided superior and individualized customer service. Responded to internet inquiries and phone calls in a timely matter. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Consistently hit and exceeded sales goals by 10%.

Set up contracts, negotiated rates and hammered out service terms. Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.

Asked appropriate open-ended questions to discover prospects' needs and requirements. Utilized E-leads to handle current portfolio and prospective leads. Sales Associate/Recondition Vehicles, 06/2011 to 06/2014 Import Auto Sales – Hayward, CA

Ensured up-to-date maintenance of computer inventory listings. Helped customers with questions, problems and complaints in person and via telephone. Met quotas for insurance protection plans through upselling techniques. Educated customers on different products and product care. Demonstrated use and care of merchandise.

Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.

Test drove vehicles following completion of repair work to ensure that issues were properly fixed.

Conducted in-depth inspections of vehicles to identify damage, missing parts and mechanical issues.

Coordinated and monitored vendor maintenance for large repairs. Education

Associate of Arts: Music For Visual Media, 2011

Academy Of Art University - San Francisco, CA

Master of Arts: Music, 2009

Conservatory Of Tehran - Tehran

Computer Science Assosiates: Computer, 2005

Moein 3 - Tehran

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