Belmari G. Free ad3ys4@r.postjobfree.com 787-***-****

Objective

To obtain a challenging position that can utilize my service driven skills as well as the ability to manage multiple projects in a fast-paced environment, in order to become a top preforming representative and allow for increased responsibilities and career advancement.

Education

1991-1994 University of Puerto Rico Business Administration Aguadilla P.R.

Experience

2018-Present Administrative Assistant / HR Automotive Fasteners Greensboro, NC

•Assist the Human Resources Director

•Help to the Receptionist

•File Employees documents personal and benefits.

•Enter call reports and visit reports for Outside Sales Personnel.

•Keep record of all the supplies in the office and all 11 branches.

•Maintain the office space organized and ready for the work day.

•Receive resumes, call the candidates, set up interviews for upper management.

•Request drug tests and keep communication with Clinics and different managers.

•Perform the New Hire orientation and have ready all documentation new hire and benefits

•Completed projects for upper Management and finish them early or on time.

•Handle time sensitive tasks for HR, Outside Sales Department and Front Office.

•Handle incoming calls, reports take messages and forward messages, on time.

2017-20120 Health and Style Institute Greensboro, NC

•Full time student of Cosmetology Graduated in 2020

2016-2017 Customer Service Specialist II Branch Bank & Trust Greensboro, NC

•Customer service for Checking and Savings

•Troubleshooting bankcards, Online Banking and the U app.

•Resetting Pins and passwords

•Review and educated the customers their history of payments, credits, issue and activated the cards.

•Troubleshoot ATM’s

•Comply with the policies and procedures for the company. Service levels and calls per hour.

•Help clients in with transfers, payments, lock cards, report to fraud department, and issued new

•Make updates to their records and authenticate callers for security

2015-2016 Administrative Coordinator Adams Staffing Greensboro, NC

•Screening inbound phone calls.

•Greeting new applicants, handle their applications and build files.

•Enter the application data into the database.

•Perform drug tests.

•Make sure the office flow as smoothly and help the coordinators when asked.

•Processed eVerify.

•As well as other administrative duties.

2013-2015 Administrative Assistant & HR Automotive Fasteners Greensboro, NC

•Assisted the Office Administrator with Payroll, Investments, 401K, etc...

•New Hire processing, orientation and Policies and procedures.

•Back up the switchboard when needed, answer the phones and customer service.

•Oversee the company feet, keep up titles, maintenance, sale, and by vehicles.

•As well as other administrative duties.

2005-2013 Senior Mortgage Specialist III Bank of America Greensboro, NC

PMI Deletions Department

•Audited loans for PMI or FHA deletion consideration.

•Audited appraisals for PMI and FHA deletion consideration.

•Determine deletion qualification, after reviewing each loan payment history researching for late payments, late fees due, etc... as well as making sure the loans are meeting the investor guidelines and in adherence with the banks policies and procedures.

•Maintain open and clear communication, between departments. (Bankruptcy, Foreclosure, Loss Mitigation, etc...

•In charge of the manual deletions of PMI and FHA, and stay in constant communication notifications with carriers and third-party vendors.

•Prepared all documentation needed in a timely manner and following all the Investors guidelines.

•Completed tasks submitted by the customer service representatives and other areas within the provided time period.

Customer Service Manager, Escalations, Research, Collections

•Take sensitive and escalated inbound calls, provide customer care in one call resolution.

•Provide Follow up and complete customer request with all details and support documentation.

•Follow up with the customer and the appropriate offices.

•Deescalate complex situations that required additional analytical thought.

•Networking with partnering departments and other line of business to establish results that were no only satisfactory for our customer but also far exceed their expectations.

•Collect payments, processed payoffs, processed escrow analysis and provided payment plans.

2003-2005 Administrative Coordinator Alpha Medical Clinics Greensboro, NC

•All Admin duties

•Payroll, scheduling, new hire training, and HIPPA guidelines.

•Collections, Billing, Research.

•Medical file creation, process and filing.

•Greeting patients, confirm insurance coverage.

•Assist Practice administrator, on Supervising duties.

•Inventory control.

Skills Fluent in verbal, written and reading of the English and Spanish languages. Proficient with Windows, Excel, Words, spread sheets, Outlook etc... Mortgage Servicing Platform (MSP) experienced as well as AS400 and SAP. Advance level on switchboard, phone etiquette and one call Resolution.

Contact this candidate