Heather Julane Lyons

**** ******** **** 704-***-****

Salisbury, NC 28147 ad3yrm@r.postjobfree.com

Professional Summary

I have the ability to work Independently and within a team environment. I’m dependable and adaptable and committed and fast learning. Exceptional quality-focused organization skills. I pay attention to details. Treat others with respect and dignity. Highly efficient administrative skills, great customer service and respect goes a long way. The ability to take on multiple projects at once.

• Skills

Fluent in reading, writing, and speaking Spanish.

Ability to communicate in American Sign Language

Demonstrates knowledge of HIPAA Confidentiality and privacy policies Secretarial office procedures, ability to answer multi-line phone. Micro Soft Word, Excel and Power point. The ability to communicate clearly and logical, in both written and orally format

• Professional Experience

DLT8 - YPC Logistic (DSP) and CLT5 09/2021 – Still working Mail Sortation Center with Amazon

Responsible for Delivery of customer’s mail rapidly with quality value and respect of their package and property while providing excellent customer service.

Lyon’s Cleaning Service Concord, Kannapolis 07/2010 to 03/2020 Salisbury, Charlotte and Huntersville areas

(My Own Business)

Responsible for maintaining excellent customer Service and satisfaction. Cleaning houses and offices. Regular housekeeping skills Counters, floors bathrooms, bedrooms dusting, wiping down areas and floors, as well as deep cleaning, base boards, fans, laundry, shampooing carpets, porches, and garage cleaning.

Kimbrell’s Furniture Store 04/2008 to 05/2010

I answered multi-line phone calls, took payments and filled documents. I scheduled deliveries and scheduled repos. Provided authoritative policy guideline, consultation and assistance to supervisors and employees. Evaluated new products to make recommendations for improvements.

Resident Assistant (RA) Caregiver 07/2003 to 04/2008 Provided patients with physical and emotional support. Ability to monitor patient’s vital signs, keep patient appointments. Assisted patients with ambulation, moving to and from bathroom, to enjoy a walk, taking a bath/ shower, AM care, PM care. Completed administrative tasks such as documenting and report vital signs, change in pain scale, eating, visual or hearing changes. Measuring input and output of fluids.

• Education

CLST/ Impact School of Ministry 01/2021 to 01/2023 Graduated in 02/2023

Associates Degree in Theology

Rowan Cabarrus Community College 1/04/2024 to 03/14/2024 Certified Nursing Assistant

Will be getting certification in March