JOHNNY

BLANCO

johnnyblanco.era@gmail

.com

305-***-****

Washington, DC 20019

https://www.linkedin.co

m/in/johnny-blanco-

92395657

Licensed and organized Bilingual Sr. Loan Specialist offering expertise in the financial lending with a focus on Operational Management, Team Leadership, and Process Improvements with over seven years of experience in a fast-paced environment. Eager to help any company realize its vision of becoming a market leader through creating the ultimate customer experience and developing cutting edge financial solutions in the servicing aspect.

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

Repeatedly received recognition from superiors for excellence in service.

•

Implemented new quality assurance procedures to

maximize customer satisfaction and loyalty.

•

Developed prospects for new loans by conducting 50 weekly cold calls.

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Received “Employee of the Quarter” service award in 04/2020, 10/2020, 04/2021, 07/2021, and 10/2021 .

•

Constructed a special remuneration program that

addressed scarce skills, which was accepted and

implemented company-wide.

•

Process Improvement - Achieved revenue objective by implementing cost-cutting measures.

•

Fairfax Mortgage Investment - Senior Mortgage Loan Officer

Fairfax, VA • 12/2017 - Current

WORK HISTORY

Assist with guiding clients through mortgage process ensuring important dates are met Volume monthly sales of 3 million and 6 units monthly minimum

•

SKILLS

• Tax Liability Calculation

• Customer Transactions

• LexisNexis Software

• Terms Definition

Referral Network

Development

•

• Customer Relations

Business Operations and

Forecasting

•

• Service Initiatives Support

• Sales Records Management

• Business Services Support

Florida Atlantic University

Boca Raton, FL • 05/2011

BBA: Business Management

Colorado Technical

University

Denver, Colorado • 01/2008

EDUCATION

Associate of Arts: Business

Administration

Aerotek Staffing/Navy Federal Credit Union - Mortgage Loan Officer

Herndon, VA • 08/2016 - 01/2017

Capital One Bank - Branch Manager

07/2014 - 03/2016

Explained different types of loans pertaining to client situations.

•

Built professional sales flawless plans and presentation for realtor partners

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Used CRM software to record customer interactions and tracking general sales pipeline for review and follow ups

•

Implement alternative programs for financing and

monitoring economy market

•

Resolve issues efficiently and enhance customer

satisfaction ratings

•

Worked with underwriters to fix application problems and resolve issues.

•

Originating residential mortgage loans for Navy Federal Credit Union members and potential members from

sources of referral business such as real estate agents, members and builders

•

Work with real estate agents, other mortgage referral sources, and builder community to market and

communicate Navy Federal mortgage products and

services in order to generate consistent and ongoing flow of purchase mortgage applications and closings

•

Explain many programs for home lending that are offered and find most suitable for members interest.

•

Reviewed loan files and updated to match current

standards.

•

Proactively identified solutions for customers

experiencing credit issues.

•

Worked with underwriters to fix application problems and resolve issues.

•

Reviewing loan applications and completing

administrative tasks Building relationships with partners and local business Make sure that team would meet goals of customer service and production along with meeting compliance on audits.

•

Educated clients on various financial matters and

provided professional recommendations on investment

•

Wells Fargo Bank - Loan Officer Assistant

01/2012 - 07/2014

opportunities, products and services based on each clients' individual needs.

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

•

Promoted financial products by maintaining excellent service offering knowledge.

•

Worked closely with management to strategize sales techniques to increase branch production and customer service.

•

Networked to increase client base and encourage

existing clients to expand financial portfolios.

•

Created innovative financial solutions to meet customer needs and provide competitive edge.

•

Contacted customers as soon as issues arose to

immediately find resolution before problem escalated.

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Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.

•

Helped individuals and families build and execute wealth management strategies based on unique goals and

objectives.

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Kept client financial plans optimized for current market trends and economic conditions.

•

Maintained friendly and professional customer

interactions.

•

Assessed employee performance and developed

improvement plans.

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Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.

•

Supported loan processing by compiling applicant

documentation such as credit reports, employment

verifications and financial history paperwork.

•

Worked with Loan Officer to create application profile in system and review key information at various stages within process.

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Scheduled meetings and appointments and maintained well-organized master calendar.

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• Liaised with clients to guide through loan closing process and skillfully handle any concerns.

Spanish

Native or Bilingual

Arabic

Limited Working

English

Native or Bilingual

LANGUAGES

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