Melissa Staats

ad3yr5@r.postjobfree.com

***- ***-****

PROFILE SUMMARY

Dynamic and self-motivated professional with three years of remote work experience collaborating directly with professionals across various roles. Adept at working autonomously while also fostering a collaborative team environment. Proven expertise in customer relations, demonstrating meticulous attention to detail and strong multitasking abilities to consistently meet document deadlines. Possessing exceptional communication, time management, and computer skills, I am a reliable team player with a drive for accuracy and efficiency. Eager to leverage analytical and problem-solving abilities to excel in roles such as Credentialing Specialist, Compliance Specialist, or Customer Onboarding Specialist, and committed to ongoing growth and tackling new challenges.

CORE COMPETENCIES

Review and process credentialing documents, compliance info, and customer details accurately.

Communicate effectively with teams, clients, and regulators for smooth onboarding.

Evaluate criteria, regulations, and info to make informed decisions.

Efficiently prioritize tasks to meet credentialing and compliance deadlines.

Identify and resolve issues related to credentialing and compliance.

Provide exceptional service to clients during onboarding.

Collaborate with HR, legal, and ops for seamless processes.

Adapt quickly to changes in requirements and procedures.

PROFESSIONAL SKILLS

Ensure timely and efficient completion of all requirements to meet facility due dates.

Inspect professionals' documents before loading into their file to ensure all required information is included.

Strong communication skills, proficient in text, voice, and email.

3+ years of experience with office systems including Microsoft Outlook, Word, and Excel.

Promote and maintain relationships with a positive attitude and work ethic to resolve any arising issues.

Critical Thinking.

Organizational Skills.

Problem-Solving.

Time Management.

Analytical Skills.

Quality Assurance.

Risk Assessment.

Strong Attention to Detail.

Customer Service Skills.

Interpersonal Skills.

PROFESSIONAL WORK EXPERIENCE

ONBOARDING AMBASSADOR

Cross Country Healthcare, Boca Raton Dec 2020 - Jan 2024

Maintained and organized confidential records pertaining to office employee files, health records, and protected information.

Demonstrates excellent telephone etiquette and adeptly manages challenging calls.

Enhanced customer satisfaction through the resolution of issues with expert and amicable service.

Collaborates closely with professionals, guiding them through the onboarding process to ensure prompt collection and completion of all necessary facility documentation, while also addressing any credentialing issues that may arise along the way.

Proficient in various computer applications, such as Microsoft Word, Excel, Outlook, Teams, Nitro Pro, Right Signature, etc.

TEACHER/TEACHER ASSISTANT

Faith United Methodist Pre-School, Boynton Beach Jan 2006 - Dec 2020

In charge of guiding classroom engagements and crafting imaginative lesson plans tailored for four- and five-year-olds.

Additionally, adeptly foster communication and establish connections with both children and parents to facilitate the realization of each child's full potential.

Created and sustained a classroom atmosphere conducive to learning, fostering the social and emotional development of students.

Inspired and actively involved students, cultivating essential skills and knowledge to lay a solid academic foundation.

TELLER/SUPERVISOR/CUSTOMER SERVICE MANAGER

Bank of America, US Jan 1992 - Jan 2001

Began in an entry-level role and progressed to a management position.

Executed all responsibilities related to branch operations.

Acquired proficient computer and financial skills.

Outstanding abilities in customer service and employee relations.

Offered leadership and direction to teller personnel, ensuring adherence to bank policies and procedures.

Oversaw the counting of cash, checks, and drafts to detect teller errors and uphold accurate bank records.

EDUCATION

CDA - Child Development Associate Certification - Child Development Education Alliance (Jan 2013)

40-Hour Child Care Training - Palm Beach State College (Jan 2006)

High School Diploma - Gospel Light Christian School (May 1988)

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