Keisha Hoskins

Address: Contact Info:

**** ***** ****, *** * Cell: 618-***-****

Killeen, TX. 76453 Email: ad3yqz@r.postjobfree.com EDUCATION

Lincoln Senior High School East St. Louis, IL

Diploma, 1990

CAREER OBJECTIVE

Motivated and dedicated professional with extensive customer-service skills and proven ability to take initiative is seeking a challenging career that will offer stability, advancement. QUALIFICATIONS

Entry Level Claims Knowledge

HIPAA Compliance

ICD-9/ICD-10 Warehouse Quality Control

Specification Confirmation

Stocking and Receiving Insurance Verification

Insurance Billing Procedures

Insurance Claim Processing Manage Care (HMO, PPO, and POS) knowledge

HCPCS knowledge

CPT Medical Terminology

Reimbursement Methodologies

Team Leadership

PROFICIENCIES

MS Word

MS Excel

MS PowerPoint

Typing Speed: 40

SKILLS

Attention to detail

Data entry (experience using 10-key number pad)

Data inventory (organizing, recording, storing, or saving information)

Independent thinker

References: Available upon request

Keisha Hoskins

Address: Contact Info:

1906 Cedar Hill, Apt B Cell: 618-***-****

Killeen, TX. 76453 Email: ad3yqz@r.postjobfree.com PROFESSIONAL EXPERIENCE

May 2023 - Jan 2024

Uber & Lyft Driver

Dec 2020 - Apr 2023

Pactiv Evergreen

Manufacturing Thermoformer Oper.

Jan 2015 - June 2020

Teleperformance (United Healthcare) – Killeen, TX

Client Support Representative

Tracks all existing/prospect member calls within MIIM database

Responsible for fully understanding all lines of business benefits

Responsible for medical management processes

Responsible for demographic processes/changing Primary Care Physicians

Answers 'Entry Level' claim inquiries.

Effectively handles Coverage Determination request

Effectively handle Organization Determination request

Follows appropriate procedures to check member authorization history

Follows appropriate procedures to check member eligibility

Follows appropriate procedures to check provider network participation status

Accurately Cancel / Withdraw applications

Provide Internal agent support

July 2015 - May 2018

Burlington Coat Factory – Killeen, TX

Customer Service Associate

Accurately process customer payments

Responsible for maintain cash drawer

Responsible for Stocking and Receiving

Responsible for maintaining all fitting rooms

Open and close departments within the store.

Team lead for daily assigned departments

Keisha Hoskins

Address: Contact Info:

1906 Cedar Hill, Apt B Cell: 618-***-****

Killeen, TX. 76453 Email: ad3yqz@r.postjobfree.com May 2012 - May 2015

Bosch Breaking- Clarksville, TN

Warehouse Worker/ Quality Control

● Responsible for Stocking and Receiving

● Inspected and approved outgoing materials

● Conducted visual and measurement test

● Communicate adjustments to production supervisor

● Approves finished products by confirming specifications

● Maintained safe a healthy work environment

June 2009 - May 2012

Frigidaire Home Products- Springfield, TN

Quality Inspector

● Inspected and approved outgoing materials

● Conducted visual and measurement test

● Communicate adjustments to production supervisor

● Approves finished products by confirming specifications

● Maintained safe a healthy work environment

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