Houston, Texas ***** 832-***-**** ad3yqo@r.postjobfree.com WWW: Bold Profile

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COLERTA BENAVIDES

PROFESSIONAL SUMMARY

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Compassionate caregiver offers 8 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.

SKILLS

General Housekeeping

Care Plan Implementation

Patient Care

Care Plan Management

Meal Preparation

Medication Administration

Data Entry

Healthcare Education

Billing and Invoicing

Spreadsheet Development

Database Entry

Billing and Coding

Schedule and Calendar Management

Inventory Management

Document Scanning

Supply Inventory

Customer Engagement

Document preparation

Record keeping

Attention to detail

Problem-solving abilities

WORK HISTORY

HOME HEALTH CARE PROVIDER 10/2020 to Current

Home Health Unlimited, Houston, TX

Enhanced patient comfort by providing compassionate and attentive care.

Ensured medication adherence for optimal health outcomes through accurate administration and careful monitoring.

Assisted patients with daily living activities, promoting independence and preserving dignity.

Developed individualized care plans in collaboration with healthcare professionals to address specific patient needs.

PATIENT ACCESS REPRESENTATIVE 09/2023 to 12/2023

High 5 Hire, Houston, TX

Contingent worker for Legacy Community Health

Worked with patients to ascertain issues and make referrals to appropriate specialists.

Recommended service improvements to minimize recurring patient issues and complaints.

Resolved customer complaints using established follow-up procedures.

Helped address client complaints through timely corrective actions and appropriate referrals.

Delivered support to medical staff in completion of patient paperwork.

Trained new staff on filing, phone etiquette and other office duties.

Organized patient records and database to facilitate information storage and retrieval.

Followed document protocols to safeguard confidentiality of patient records.

Facilitated communication between patients and various departments and staff.

Compiled and maintained patient medical records to keep information complete and up-to-date.

Responded to inquiries by directing calls to appropriate personnel.

Medical software EPIC, Aveena, Citrix workspace, Microsoft word, Outlook, Teams

ADMINISTRATIVE ASSISTANT 01/2022 to 01/2023

Acara Solutions, Houston, TX

Contingent worker for M D Anderson Transfusion Medicince Department

Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.

Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.

Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Responded to inquiries from callers seeking information.

Provided clerical support to company employees by copying, faxing, and filing documents.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Reduced errors in documentation by meticulously proofreading and editing written materials.

Medical software Citrix workspace, Cerner, EPIC One Connect, Outlook, Excel, Microsoft word.

HOME HEALTH CARE ATTENDANT 04/2017 to 10/2020

Megamed, Houston, TX

Enhanced patient comfort by providing compassionate and attentive care.

Assisted patients with daily living activities, promoting independence and dignity.

Administered medication accurately and on schedule, ensuring proper dosage for optimal health outcomes.

Monitored vital signs regularly, promptly reporting any significant changes to healthcare professionals.

CUSTOMER SERVICE REPRESENTATIVE 05/2018 to 05/2019

Goodwill, Houston, TX

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined call center processes for improved efficiency and reduced wait times.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Handled customer inquiries and suggestions courteously and professionally.

ADMINISTRATIVE ASSISTANT 09/2015 to 08/2016

Secure 1 One Security, Houston, TX

Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Software Microsoft word, Excel, Outlook and Google workspace.

MEDICAL BILLER AND CODER 05/2010 to 12/2014

Exact Medical Billing, Houston, TX

Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.

Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.

Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.

Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.

Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.

Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.

Safeguarded practice revenue by diligently following up on outstanding account balances and initiating collection efforts when necessary.

Medical software CUBS, AVAILITY, EPIC, and NAVINET electronic billing system. Microsoft word, Excel, Google workspace, and Outlook.

EDUCATION

Everest Institute, Houston

Non Degree Program, Medical Insurance Billing And Coding, 04/2012

J. Frank Dobie, Houston, TX

High School Diploma, 06/1986

REFERENCES

References available upon request.

Contact this candidate