Rasheedah Hicks

Philadelphia, PA 215-***-**** ad3yqd@r.postjobfree.com

Profile

Extensive management and supervisory experience, as a Front Office Manager and Front Desk Agent in the hospitality field. Strong knowledge of customer service, office management and general bookkeeping procedures, to handle daily needs and improve workflows. I want to be part of a company that provides me the resources and tools to perform to the best of my abilities, with opportunities to advance throughout my career.

Experience

ASSISTANT MANAGER HERTZ/UBER CAR RENTAL JUNE 2022- JULY 2023

·Greet and assist incoming and outgoing customers, answer phones, take reservations, open/close rental agreements, handling all paperwork, updating vehicle inventory

·Upselling insurance and mileage packages, answering customers questions and concerns, assisting customers with any issues or emergencies with their rentals

·Assisted in the tracking of vehicles operation and the planning of maintenance. Responsible for the completion of all administrative duties, such as data entry, responding to emails, viewing reports, closing work orders and attending regular conference meetings

·Ensuring all rental vehicles are clean, charged and or filled with gas

FRONT OFFICE MANAGER HAMPTON BY HILTON AUGUST 2012 – JUNE 2020

·Managed all aspects of the Front Desk, Housekeeping, Maintenance and back office operations, including planning, staffing and scheduling in accordance with the hotel needs, policies and procedures. Maintained inventory of office supplies and printed forms.

·Managed a professional and high quality service oriented environment to staff and guest.

·Provided exceptional customer service to all guests, making their stay as comfortable and accommodating as possible, while achieving team and brand goals.

·Worked closely with Housekeeping to improve guest services.

·Monitored and developed team performance and initiatives. Effectively handled customer complaints in order to maintain a high level of customer satisfaction and quality.

·Managed census records in Accounts Receivable system for accurate billing. (Night Auditor)

·Performed training of the front desk staff on hotel policies and procedures.

Skills & Abilities

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·Strong leadership and problem solving

·Highly organized and deadline driven

·Ability to multitask in a busy and stressful environment

·Reliable, dedicated and customer focused

·Effective communication with customers, managers and staff members

·Experienced in most hotel positions

·Product standards, codes and regulations

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