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Project Manager Customer Service

Location:
Philadelphia, PA
Posted:
February 27, 2024

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Resume:

MICHAEL J. BELSITO

**** **** ******** *** ************ PA 19125 267-***-**** ad3yq8@r.postjobfree.com

OBJECTIVE

Dynamic U.S. Marine Corps veteran with seven years of proven expertise as a Facilities Site Minor Works Project Manager / Capital Projects Coordinator / Planner Scheduler in the pharmaceutical sector. Offering over 17 years of versatile experience spanning Aviation and Pharma maintenance, sales, project coordination, and account management. Recognized for strategic planning, effective communication, team leadership, and driving progressive change to surpass expectations.

CORE COMPETENCIES

Strategic Planning, Budget Development, Project Management, Project Coordination, Production Scheduling, Customer Service, Technical Blueprint Interpretation, File Management, Stakeholder Communication Management, Change Control Documentation, Inter-Company SOP, Risk Analysis. Microsoft Office

PROFESSIONAL EXPERIENCE

CBRE on behalf of GSK, Collegeville, PA

Capital Project Manager 2020 to May 2023

-Demonstrates capability to read, understand and apply standard to complex documents affecting real estate projects, including but not limited to agreements/contracts, leases, work letters, project charters, surveys, and drawings.

-Interfaces directly with clients to define project requirements. Prepares scope of work, project delivery resource requirements, cost estimate & budget, cash flow, work plan schedule & milestones, quality control, and risk identification.

-Identifies project delivery resources from pre-qualified lists or through individual project qualification process; conducts standard to complex request for proposals; completes bid analysis; leads evaluation interviews, recommends resources to clients.

-Leads project delivery resources/team (typically larger more experienced team) providing project guidance and direction to achieve project goals.

-Implements communication plan for meetings and written reports/meeting minutes to keep client and project resources informed. Facilitates project meetings.

-Implement project documentation governance aligned with company and client requirements. Ensure project data integrity and documentation is accurate, timely and coordinated.

-Tracks progress of each project against goals, objectives, approved budgets, approved timelines. Reports status and variances. Creates action plans to meet objectives, budget, and schedule.

-Implements change management routines to assess change requests, make recommendations, secure client approvals, and issue change orders. Assesses change requests to determine impacts to scope, budget, schedule, quality, and risk.

-Demonstrates ability to identify complex project risks, lead constructability reviews, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks.

-Demonstrates a knowledge of projects & project management within the context of business results (business case, larger economic implications, business risk, etc.).

CBRE on behalf of GSK, Collegeville, PA

Coordinator, October 2017-2020

-Accomplishes work requirements by orienting, training, assigning, scheduling, and coaching employees.

-Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.

-Coordinating project schedules, resources, equipment, and information

-Liaising with clients to identify and define project requirements, scope, and objectives.

-Ensuring that clients’ needs are met as the project evolves.

-Conduct regular meetings, facilitate communications, ensure coordination, and cooperation among departmental team members.

-Conduct project kick-off meetings, define project objectives and scope, track risks, assumptions, and manage detailed project schedules.

-Plan and facilitate project review meetings to expedite requirements and resolution of project issues.

-Develop and maintain productive working relationships with project owners, business functions, vendors, and other project stakeholders.

-Guide the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project.

-Establish customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members.

-Report developments to Project Report developments to Project Managers and Operations using spreadsheet reports.

-Interpret specifications, Blueprints, work orders, company policy, and procedures for workers.

CBRE on behalf of GSK Collegeville PA

Technical Planner, April 2016 – October 2017

-Review the work to be performed (consult with customer, Shift Leads as necessary) and determine the optimum way to accomplish the work.

-Obtain and organize all information required for the shift leads & technicians to perform the work: job plans, drawings, vendor manual, supplemental instructional materials, special procedures, etc.

-Identify and secure all parts, materials and tools required to complete the task.

-Determine and identify labor and skills required to self-perform the work or if external support is required. (Service contractors)

-Ensure work also complies with all local legislative requirements, quality standards, sustainability and energy efficiency related procedures Keep accurate metrics on the performance of planning functions and provide timely reports to the Site Manager as required.

-Continuously improve the job packages by receiving feedback from shift leads or shift technicians, uploading relevant info into real suite

-Use data analysis methodology to Continuously improve efficiency / productivity of the technical team

-Provide the Maintenance Department with at least one week of work backlog that is planned scheduled and ready to execute Using their experience and skills along with file information, determine time estimates for reactive/corrective work orders, and work with the Shift leads to schedule the works.

-Support management in review of maintenance regimes and in establishing effective specialist support contracts.

Federal Aviation

Airframe and Power Plant Mechanic, May 2009 - April 2016

-A&P Mechanic, Embraer Defense and Security Jacksonville FL.

-A&P Mechanic, Sikorsky Helicopters Coatesville PA.

-A&P Mechanic, Sky Manor Air Repair Pittstown NJ.

-A&P Mechanic, Fix’n To Fly Quakertown PA

-Line Crew Manager, Leading Edge Aviation Doylestown PA

-Midas Service Center Pottstown PA, Service Manager, 2001 – 2009

-U.S. MARINE CORPS, Beaufort, SC, Helicopter Mechanic/ Helicopter Crew Chief, 1994 – 2001

EDUCATION AND CREDENTIALS

-2017-2019 B.S in Operations / Project Management – Southern New Hampshire University. Graduated Summa Cum Laude GPA 3.917)

-2012 Received A&P (Federal Aviation Airframe and Powerplant license)

-2009 Airframe and Powerplant, Aviation Institute of Maintenance

-2001 associate in computer technologies / Network Administration, Lansdale School of Business

LEADERSHIP DEVELOPMENT AND HONORS

-Meritoriously promoted to Coordinator after one year as a Planner / Scheduler

-Was tasked with Site Electrical Supervisor electricians for one year while simultaneously running the Planning and Scheduling role.

-NCO USMC

TECHNICAL ACUMEN

-MS Office Suite (Excel, Word, PowerPoint, Visio, OneNote MS Project); CMMS (EAM, NALCOMIS, Salumina); Interpret and understand Blueprints; Created electronic auto-submit platform; created project tracker for coordination, Federal Aviation Technical publications. Developed Comprehensive project Control mechanism for GSK / CBRE now standard. Developed Turn-over INS & SOP Power Point trainings for encompassing all of GSK’s Project Management



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