Taryn Baker

**** ******** ** *******, ** *****

ad3ypf@r.postjobfree.com

316-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

My name is Taryn Baker and I am a Motivated, Hardworking, Trustworthy Individual who is driven to succeed and advance in my work. I set High Expectations and always reach for new goals.

WFH Customer Service Agent

Formally SITEL – Now: Foundever

March 23 2022 – Feb 2024

Cigna/Express Scripts (02/2023-Present) Patient Care Advocate

- Patient Care Advocate for Express Scripts

- High Call Volume Calls

- Assist Patients with Claims, Refills/Renewals of Prescriptions, Prior Authorizations, Rejections, Appeals.

- Phone Calls are Answered with Directed Scripting – Authentication Policy Per HIPPA – Professional Interaction, Care, Showing Concern – Finding the Root Cause of an Issue for the Call and Finding a Resolution for the Call and ANY Issues that may been seen on the Account to Avoid Patient having to Call Back

- The MOST Important Part of my Job is to HIPPA Verify All Accounts, and to Provide Quality, Accurate, and Caring Service to all my Patients, Clients, Dr’s, Providers that call in.

Simplisafe (SITEL/Foundever) April 2022 – Feb 2023 (Simplisafe Client removed contract with Sitel)

- Lead Coach with a team of 23 Agents 1-2 Years (Management)

- Assisted in AI Analytics Tech and performance Tech in Many Departments AND ALL Simplisafe Products

- Started as Tech 1, then Tech 2, and Tech 3. Transitioned to Simplisafe Bill Fail Department where I completed outbound calls retaining payment from Customers and Clients. From Bill Fail, I went into Retention Loyalty Department. Top Retention Agent

- Maintained Client/Customer Confidentiality in all aspects of the company.

- Handled Life Dependent Phone calls, even saving a family from Carbon Monoxide Poisoning.

- Work in a High Call Volume – High Stress Situations while maintaining professional care and help that our customers deserve and need.

Turbo Tax (Sykes/SITEL) Feb-April 2022 (Temporary Position for Tax Season of 2022)

- High Volume Calls

- Assist Clients in Filing their Taxes.

- Initiate Smart-Look Screen Share Feature to better help Clients get their issues resolved as well as multiple computer applications like Spread Sheet, Libre Office, Google Workspace, Power Point, Adobe, Slack.

- Utilized quick thinking strategies in mathematics to resolve clients tax issues.

Cashier/Customer Service/Team Lead/ Manager

Kroger - Augusta, KS

August 2020 to May 2021

- I started out as a Cashier at Dillons/Kroger Companies.

- Greet and Assist Customers with any Questions or Concerns Providing Personable and Professional Service.

- Process Transactions Accurately and in a Timely manner

- I quickly Worked up to Customer Service within a Month. Assisting with Customer Complains and more Transactional and Customer Satisfaction Driven Work.

- After 2 months Customer Service. I was Promoted Team Lead with Responsibility of a Crew of 12.

- I maintained Scheduling, Payroll, Inventory, Behavioral Concerns with Staff, and Organizational Responsibility with confidential Documents within Clients, Customers, and Employees.

-Promoted to MANAGEMENT shortly after this when the positioned opened, I was in charge as well of Inventory, theft prevention, scheduling and many more involving crew members

Sales Associate

Menards - Wichita, KS

February 2019 to June 2020

Sales/Building Materials Department / Customer Service / Plan-O-Gram / Cashier

-Greet and Accommodate Guests that come into the store as well as make sure the Guests Leave the store with everything they need and happy/satisfied

-When I Started out in Building Materials, I approached anyone that came into the department, asking them what they came in for, what they are working on, and all questions to make sure they get what they need and exceed their expectations in their trip coming into the store. De-escalation if it was a Concern a Customer was unhappy with.

-Up Sell Guests on products and services

- I took part in Stocking the Lumber and Freight that came into the building, as well as take inventory on these products ensuring accuracy.

- In charge of placed special orders and design homes/doors/windows/decks, with Blueprints that the Guests would bring in. and with the Ideas they are thinking of in their mind. It makes me feel amazing that I could take part in something as big as helping build a dream home, or to the littlest of things as creating a design on a door or window.

- I created Material Estimates on how much Material someone would need to build a roof or put siding on a home

- Plan O-Gram team I was responsible for De-Constructing, Modifying, and Re-Assembling FULL Department Isle’s for Products and well as Assemble Displays for the Store During Holiday Seasons, Promos, and End Cap Displays.

- I received multiple rewards and guest satisfaction corporate emails regards my excellent customer service.

LEGAL ASSISTANT

Devaughn James - Wichita June 2016 to August 2018

-I responded to client phone calls, setting up appointments, answering questions about cases.

As well as Updated very Personal and Confidential Client Information

-Handled Confidential Client Information

- Negotiated Payouts Between Client and Agencies and communicated with multiple agencies including government agencies to receive Such Payouts and Information

- I oversaw Important Legal and Fragile Information with responsibility to relay information accurately and secure this information through the start of the case to the end.

- Instilled Legal Information and Communication within local county prosecutors and local authorities to obtain and finalize information.

- Arrived to work every day early, being on time is being late. I encouraged smiles and positivity to everyone who walked in the door.

Education

Rose Hill High School - Rose Hill, KS May 2007 to March 2011

Skills

•Multi-Tasking/Communication Skills/Leadership, Reliability, Strong Work Ethic succeeding in whatever I put my mind to. (6 years)

•Microsoft Word/Excel/Spreadsheets/PowerPoint/Graphic Design/Interpersonal effectiveness/Analytical &problem-solving skills/ (6 years)

•Onsite

•Customer Service

•Algebra

•Geometry

•Tutoring

•Trigonometry

•Adobe Photoshop

•Geometry

•Trigonometry

•Freight Experience

•Statistics

•Tutoring

•Algebra

•Teaching

•Adobe Illustrator

•Calculus

•Math

•Curriculum Development

•Manufacturing

•Public Speaking

•Data Analysis

Certifications and Licenses

CPR/First Aid April 2018 to April 2021 Data Entry

Proficient June 2020 Entering data quickly and accurately. Full results: https://share.indeedassessments.com/ attempts/7da3fa07999091df5ef7b6c5ab95bd3deed53dc074545cb7 Customer Focus &

Orientation Highly Proficient June 2020 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/

attempts/9a3f6c8ded961ede115424eca725fe09eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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