Andre Johnson

Philadelphia, PA *****

ad3yoi@r.postjobfree.com

+1-267-***-****

To obtain and utilize my business and communication skills within an organization that rewards employee performance

and offers a career opportunity.

Authorized to work in the US for any employer

Work Experience

Mortgage Loan Processor

Tammac Holdings Corporation - Wayne, PA

April 2022 to November 2023

Duties & Responsibilities:

Review and enter loan applications into the Loan Origination System Prepare required disclosures.

Gather all documentation and information for the loan, including all approval conditions required by the underwriter.

Submit and follow up on orders placed with third-party service providers Maintain and manage loan files

Communicate with all parties involved in the transaction, including but not limited to underwriters, attorneys, title companies, appraisers, and dealers, to move the loan efficiently and accurately from application to settlement.

Performs other related duties as assigned

Mortgage Loan Processor

Ardent Credit Union - Philadelphia, PA

September 2019 to May 2020

Processes real estate files in compliance with policies and procedures of the Credit Union. Receives, evaluates, and reviews documentation for complete loan applications. Obtains and verifies necessary information and prepares documents for underwriting and closing review. Essential Functions:

1. Reviews new home equity and/or first mortgage loan applications. 2. Prepares and issues conditional loan approvals for borrowers as applicable. 3. Reviews appraisals, credit reports, and title reports and verifies employment, salary, assets, and liabilities.

4. Resolves loan application problems with regard to credit report problems, low appraisals, low salary levels, and/or high debt ratios.

5. Reviews information for completeness and accuracy including missing or questionable information. 6. Follows up with outside sources and ensures that all necessary items are available for underwriting. 7. Communicates loan status to all involved parties including buyer, seller, realtor, title company representatives, and Mortgage Loan Originator.

8. Prepares files for closing. Obtains records for homeowner's insurance and flood certification. 9. Responsible for establishing and maintaining professional business relationships with members and mortgage professionals.

10. Keeps management informed of area activities and of any significant problems. Call Center Representative

Freedom Mortgage Corporation - Mount Laurel, NJ

June 2018 to August 2019

billing

● taking mortgage payments

● discussing payment information

● Collected customer feedback and recommended procedural or product changes to mortgage to promote

satisfaction.

● Gathered information from customers and asked open-ended questions to understand needs and address

quickly.

● Reviewed customer personal data to assess issues and determine eligibility for potential solutions.

● Consulted with customers regarding Mortgage and Home Equity Loans needs to unpackage, address and resolve concerns.

● Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible.

● Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse

problems.

● Completed up to 120 outgoing calls per day according to assigned call list.

● Kept customer account information current and accurate by preparing, completing and processing forms and database changes.

● Helped company maintain exceptional client service ratings on external audits.

● Explained key information regarding products and services to customers to encourage informed decision-making.

● Educated clients on how to navigate company systems and work within established frameworks to obtain desired

services.

● Collaborated with managers and other team members to solve difficult or complex customer issues. Front Desk Receptionist

Manpower - Philadelphia, PA

March 2017 to May 2018

Responsibilities include answering & route all incoming calls, answering basic questions or directing call to appropriate contact or into voice mail.

● Provide support on basic office administrative functions such as mail, fax routing.

● Using VLOOKUP spreadsheet to verify marketing areas.

● Attending to any filing or copy needs.

● Handled sales order processing, verifying inventory, and preparing documents to hand off to accounting for billing.

● Writing/emailing letters to clients to confirm orders.

● Maintained accurate bookkeeping of important files, ran reports and delivered updates.

● Signed for packages, recorded all deliveries and distributed to inter-company personnel.

● Managed all front desk operations for busy water treatment facility.

● Solved minor customer issues and escalated major problems immediately to appropriate departments. Delivery Driver

SCI Corp - Philadelphia, PA

May 2015 to February 2017

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

● Successfully avoided time delivery delays by carefully planning best routes with GPS.

● Notified customers of potential late deliveries, which resulted in 35% decrease in calls to company support line.

● Verified sales orders before loading and unloading merchandise.

● Entered customer orders in company application to document sales.

● Consulted with customers to gain feedback and address concerns with products or services.

● Handled merchandise in accordance with product handling standards.

● Unloaded packages from vehicles for delivery to customers, taking care to prevent damage to merchandise and goods.

Assistant Manager

Citizens Bank Corp - Philadelphia, PA

April 2011 to April 2015

Management of all Teller and Customer Service staff.

• Provided Sales Leadership and maintained regular monitoring of team sales results.

• Created teller work schedule.

• Successfully followed all bank procedures to ensure bank was 100% compliant and passed all internal audits.

• Responded to all customer complaints and questions in a professional and timely manner.

• Responsible for opening and closing branch.

• Advising borrowers on various types of loans and the methods of payment, approving loans after considering eligibility and other factors; analysing the credit history and financial status to determine feasibility of granting loans; obtaining and compiling copies of loan applications; reviewing and updating credit and loan files; computing payment schedules; submitting applications to credit analysts; and negotiating payment arrangements

Personal Banker/Officer

Wells Fargo Bank NA - Philadelphia, PA

December 2007 to April 2011

Managed a premier household customer portfolio.

• Profiled customers to determine their needs and sold appropriate products and services, including deposit

based, credit, investment and fee-based products with the goal of acquiring 100% of the customer's business.

• Responsible for collecting and verifying all documentation required for loan submission is complete and in compliance.

• Working with each client collecting all documentation make sure all documents are signed and dated correctly that is required by the bank and government for final loan approval and clear for closing status.

• Developed and maintained relationship with partners to maximize sales opportunities and achieve sales

standards.

• Proactively made outbound sales calls to inform customers about a wide variety of financial services solutions

that would meet their needs and deepen the customer experience and relationship. Education

Associates Degree in Business Administration and Psychology WIDENER UNIVERSITY

1998

Skills

• ANSWERING

• CUSTOMER SERVICE

• BILLING

• SCANNING

• DATA ENTRY

• FILING

• OFFICE SKILLS

• ACCOUNTING

• FORECASTING

• AUDITS

• INTERNAL AUDITS

• BUDGET

• QUICKBOOKS

• CODING

• MARKETING

• PROJECT PLANNING

• EXCEL

• MICROSOFT OFFICE

• MS WORD

• WORD

Assessments

Customer service fit — Completed

November 2021

Measures the traits that are important for success for customer service roles Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate