CHELSEY

SOLO

ad3yo6@r.postjobfree.com

949-***-****

Nuevo, CA 92567

Detail-oriented Administrative Professional with superb people-skills. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Experience in Marketing with excellent instructional and problem-solving skills reduce concerns related to new technology.

PROFESSIONAL SUMMARY

SouthSwell Media - Marketing Consultant

Laguna Niguel, CA • 10/2018 - Current

WORK HISTORY

Provide technical support during significant projects in designing, testing, debugging, and maintaining programs.

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Achieve client vision and marketing objectives by collaborating with various departments.

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Have specialized experience in developing policies, procedures, and strategies governing planning and delivery of services to develop new standards, methods, and techniques, evaluating impact of technological change and conceive solutions to technical issues.

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Provide advice and assistance to customers on troubleshooting complex issues.

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Provide support that helps minimize interruptions in customers' ability to carry out critical daily business needs.

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Consult with clients on business issues and developed innovative, high-impact proposals.

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Collaborate with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.

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Improve relationships between church and community by participating in Calvary Church outreach initiatives.

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• Research and evaluated potential new markets and products. Maximize advertising efforts by developing content for media relations, corporate communications, and social media posts increasing sales by 15%.

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Plan and executed events and marketing programs to increase qualified leads.

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Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with 6 key accounts.

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Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.

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Achieved client vision and marketing objectives by collaborating with various departments.

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Wrote engaging and successful marketing, advertising, and website copy.

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• Consulted with clients on business issues and developed innovative SKILLS

• Problem Solving

• Oral Communications

• Attention to Detail

• Customer Service

Organization, Prioritizing and

Multi-Tasking

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• Market Research

• Sales Development

• CRM Software

• Team Collaboration

Schoolcraft College

Livonia, MI

Criminal Science

EDUCATION

• Dean's List 2010

Crosscountry Mortgage Inc - Marketing Consultant /Executive Assistant

San Juan Capistrano, CA • 09/2018 - 10/2020

Stonegate Mortgage - Production Manager

Lake Forest, CA • 02/2014 - 09/2018

proposals.

Contributed to weekly team meetings, brainstorming sessions and staff appraisals.

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Experience applying IT project management including developing plans and schedules.

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Served as point-of-contact with vendors on IT, services installations, maintenance and computer software setup.

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Created engaging content for C.O.R.E. weekly training, learn and learns, Facebook, and Instagram.

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Input new data, updated old records and cross-checked information to keep marketing database up-to-date.

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Worked closely with product development teams to create and implement improvements on software projects.

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• Proofread marketing collateral ahead of printing to eliminate errors. Collected, analyzed and summarized data and trends to provide marketing tracking and research.

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• Updated and maintained confidential databases and records. Maintained documentation, detailing assignments, in-progress work and completed project milestones.

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Generated leads through phone calls, emails and face-to-face interactions.

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Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

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Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations while managing over 100 calls per day.

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Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

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Directed marketing plans for 20+ clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.

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• Resolved issues quickly to maintain productivity goals. Reviewed work for quality and compliance with company standards and design specifications.

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Standardized production procedures, job roles, and quality assurance guidelines.

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Managed continuous improvement initiatives to drive gains in quality, flow, and output.

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Partnered with leadership on recruiting, hiring and coaching production personnel.

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Delivered direct feedback to senior management regarding project visibility and status.

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Determined suitable crew requirements, scheduled employees, and worked with human resources and IT department to meet changing production schedules and software.

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Wrote and conducted formal performance reviews for production personnel.

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Managed over 50 team members by implementing company policies, procedures, work rules, and disciplinary action.

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• Managed internal operational standards and productivity targets. Sourced materials to keep up with production goals and meet customer demands.

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Studied department operations to assist with development of new or improved methods of tooling and production processes.

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