AIT WAAZIZ NASSIME

Nationality: Morocco

Present country: Doha Qatar

Email id: ad3yo1@r.postjobfree.com

Contact Number : +974******** Email ID : ad3yo1@r.postjobfree.com CAREER OBJECTIVE

Take up every challenge that comes my way and never let my employer look down upon me. Developing extremely conductive team environments that will complement the success of the Company and in turn. PROFESSIONAL SUMMARY

2005/2006: costumer service in call center WEB HELP

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to up sell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call centre database in a comprehensible way

• frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets

2008/2009: reception in IBIS hotel

• Serves visitors by greeting, welcoming, and directing them appropriately.

• Notifies company personnel of visitor arrival.

• Maintains security and telecommunications system.

• Informs visitors by answering or referring inquiries.

• Directs visitors by maintaining employee and department directories.

• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.

• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.

• Keeps a safe and clean reception area by complying with procedures, rules, and regula- tions.

• Supports continuity among work teams by documenting and communicating actions, ir- regularities, and continuing needs.

• Contributes to team effort by accomplishing related results as needed.

• 2013/2014: hostess in millennium plaza hotel Dubai

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

• Use visual cues to seat Guests in either the bar or dining area depending on their preference

• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

• Answer incoming calls to the restaurant and provide appropriate service

• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

• Tend to special Guest needs and requests

• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

• Help dining room staff by setting and clearing tables; replenishing water; serving beverages

• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders

• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders

• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

• Contribute to team effort by accomplishing related results as needed

2014/2015 : front office receptionist in hotel intercontinental Do- ha the city

2015/2016: front office in Novotel Al Dana hotel Bahrain

2017/2018 : front office in Saroyan Corniche Hotel Doha

2018/2019 :Sales Executive in Tourist Hospitality Doha PROFESSIONAL QUALIFICATIONS

• 2010/2011: safety rescue and first aid certificate (Moroccan civil aviation)

• 2009/2010: flight attendant diploma at CFPNC RABAT

• 2002/2004: diploma of management at ISTA MEKNES

• 2001/2002 : baccalaureate degree in economic sciences MEKNES JOB REPONSIBILITIES

Sales/Profitability/Cost Controls:

1. Budgeted Room Revenues Achieved

2. Meeting of Budgeted

3. Meeting of Budgeted Rooms division profit

4. Following Hotel purchasing policies

5. Discovering and reporting of Room Revenue and Occupancy Discrepancies 6. Achieving of Hotel Budgeted profitability

Administration:

1. Help prepare preliminary sales Expenses Budget

2. Participation and attendance at weekly Department Head Meetings 3. Record keeping and filing

4. Maintenance of sales Manual

5. Prepare daily time sheets

6. Complete weekly payroll input

7. Complete all monthly inventories on time

SKILLS

Office automation: word, excel, opera, micros, oracle Guest relation and hospitality

Direct contact with customer

Able to convince other Part to take product offering by the company Handling a difficult situation

Professional and have good attitude

Hard worker and punctual

LANGUAGES KNOWN

• ARABIC

• FRENCH

• ENGLISH

PERSONAL

Date of Birth 7/1/1984

Gender Female

Marital Status Single

Nationality Morocco

DATE: - AIT WAAZIZ NASSIME

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