Stephanie Boyce

Sales Support/Logistics Coordinator, MISA Incorporated

February 2018 to January 2024

Act as the primary contact for customers regarding confirmation of firm orders and forecast requirements, track shipment to fulfill releases

Process customer sales orders and vendor purchase orders in SAP. Arrange logistics and delivery of product (both import and export).

Contacts customers/suppliers frequently to answer questions, resolve general problems, and provide/receive general information.

Maintains vendor/customer accounts ensuring timely payment and receipt of invoices via SAP/Excel.

Monitors customer credit limits.

Oversee, manage, and reconcile inventory levels at processor and warehouses, utilizing data from contracts, purchase orders, shipping and receiving documents, invoices

Sales Support/Logistics Coordinator, Mitsui Plastics

April 2015 to February 2018

Process customer sales orders and vendor purchase orders in SAP. Arrange logistics and delivery of product (both import and export).

Handle vendor and customer correspondence.

Trace lost shipments.

Confers with management regarding customer credit.

Process invoices for customers and suppliers.

Follow-up with collections from customers.

Provide price quotations and bids, pricing allowances, deductions and adjustments.

Participate in the servicing of new and existing accounts.

Promote the sales of products to new and established accounts to achieve sales objectives and greater market presentation.

Act as a liaison between supplier and customers for products as designated by the company management, prepare forms and sales paperwork.

Plans, schedules, and routes inbound and outbound domestic and international shipments of products using knowledge of regulations, tariffs and company policies.

Track and forecast inventory allocation levels to maximize product availability to customers efficiently.

Set up credit arrangements, payment schedules and collection tactics.

Inside Sales/Service Rep, S.E.T. ENTERPRISES

March 2012 to February 2015

•Responsible for handling customer's steel toll processing requirements.

•Receive customer inquiries and subsequent purchase orders.

•Manage inventory for each customer.

•Complete product specifications for each part and customer.

•Enter work orders and ship releases into MIS.

•Analyze and enter chemistries/physical properties of material in accordance with customer specifications.

•Generate custom papers for material entering Canada. Coordinate trials and product changes with customer, quality department and production schedule.

Inside Sales/Customer Service Rep/Billing Clerk, Thyssen Krupp Steel

December 1999 to April 2010

•Established and developed new customers for the company, and maintained and enhanced existing customer relationships.

•Built excellent customer rapport while identifying customer problems and/or opportunities.

•Scheduled production and transportation of coil and blank steel to stamping facilities.

•Contacted trucking facilities and brokers to arrange timely delivery of material JIT to steel stamping facilities. C

•Created and managed scheduling agreements and sales and purchase contracts in SAP.

•Entered demand forecasting into MRP to assist with purchasing material and production using SAP.

•Performed inventory cycle counts weekly/monthly. Prioritized processing and shipments of material by aged inventory reporting.

•Exercised the most time saving and money saving methods and increased productivity in the sales, purchasing and production areas.

Education

Certificate in Business Management – Detroit Business Institute

Contact this candidate