Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Experience

* ***** **, **** *********

Front Desk Agent 08/2021 - 12/2023

• Answered customer telephone calls promptly and appropriately handled needs.

• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Maintained clean and organized front desk areas to uphold polished company image.

• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Trained new staff members in customer service techniques and hotel operations.

• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

• Promoted hotel brand's loyalty program via social media, email and direct mail. Universal Studios FL, Orlando

Actor 03/2014 - 07/2021

• Contracted to debut and workshop the role of Knight Bus Conductor for the opening of Diagon Alley at Universal Studios Orlando.

• Partnered with Universal Creative and show direction to create Conductor role including character development as well as tailoring script sequences and scene work.

• Performed developed character using improvisational and partnering skills in a unique and challenging setting.

• Selected by show direction to train actors in the Conductor role which included coaching their British dialect and their performance as the character on set.

• Appointed by stage management to be an advocate for the venue on the Universal Safety Committee.

• Cast in various other roles at Universal including Halloween Horror Nights and corporate events.

Skills

Time Management, Problem-Solving Skills, Personable Demeanor, Office Management, Records Preparation, Mail and Packages, Listening Skills, Effective Planning, Creative Solutions, Social Perceptiveness, Written and Oral Communications, Operational Efficiency, Administrative Support, Conflict Management, Bookkeeping, Business Correspondence Education

Florida School of The Arts

Musical Theater 05/2008

Certificates

Legally Ordained with the Universal Life Church

MATTHEW HIXON

Winter Springs, FL 407-***-****

ad3ync@r.postjobfree.com

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