Customer Service Representative

EH Eileen Hill

Kingsport, TN ***** 423-***-**** ******.*******@*****.***

Bold Profile

PROFESSIONAL

SUMMARY

Dedicated Client Service Advocate highly experienced communication and compliance standards. Knowledgeable in medical terminology and scheduling. Ready to bring 7+ years of relevant work experience to your team. WEBSITES,

PORTFOLIOS,

PROFILES

SKILLS Multi-Line Phone Systems

Inbound Call Management

MS Office

Customer Relationship

Management (CRM)

50 WPM Typing Speed

Billing Adjustments and Refunds

Call Documentation

Patient confidentiality

WORK HISTORY CLIENT SERVICE REPRESENTATIVE 11/2023 to CURRENT Randstad~Evolent Remote

Handled sensitive client information with discretion, ensuring confidentiality at all times.

Delivered prompt service to prioritize customer needs. Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.

Met customer call guidelines for service levels, handle time and productivity.

PATIENT SERVICE REPRESENTATIVE 12/2020 to 10/2023

Cynet Systems Remote

Provided excellent customer service to patients and medical staff. Handled customer service inquiries in person, via telephone and through email.

Investigated insurance claims denials and appeals. Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements. REMOTE CALL CENTER SUPERVISOR 10/2020 to 11/2021

ResultsCX Remote

https://www.linkedin.com/in/eileenhill423

Enhanced team performance with consistent coaching, feedback, and development opportunities.

Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement. Organized and detail-oriented with a strong work ethic. RETENTION SPECIALIST 11/2019 to 03/2020

Teleperformance Bristol, TN

Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.

Delivered prompt service to prioritize customer needs. Increased customer retention by effectively addressing concerns and providing tailored solutions.

BENEFIT SPECIALIST 05/2017 to 11/2019

Teletech/USAA Weber City, VA

Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy. Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.

Managed time efficiently in order to complete all tasks within deadlines. EDUCATION Associate in Business Management 05/2004 Northeast State Community College, Blountville, TN High school diploma 05/1997

Greeneville High School, Greeneville, TN

Contact this candidate