Amy May

Pickerington, OH *****

ad3ymo@r.postjobfree.com

+1-614-***-****

Highly motivated and dedicated employee with over 20 years of experience in leadership positions possessing high level soft skills. Looking for an opportunity to work on a team that is passionate about providing excellent customer experiences.

Authorized to work in the US for any employer

Work Experience

Lead New Patient Acquisition Specialist

Runion Dental Group - Gahanna, OH

June 2020 to February 2024

• Lead acquisition- scheduling patients for consultations to discuss dental implants and full mouth restoration.

• Worked CRM making an average of 150 outbound attempts daily through emails, phone calls, and texts.

• Treatment coordination for dental patients (closing)- presenting treatment plans averaging $50,000, educating patients about diagnosed treatment

• High level communication skills over the phone and in office

• Facilitated pre-surgery consultation appointments for patients,

• Educated patients about dental implants and full mouth restorations

• Assisting patients with seeking third party financing for treatment

• Collaboration with marketing department to review monthly data and marketing campaigns

• Assisted with the development of the CRM to meet needs of the practice

• Development and implementation of systems

• Team training

Business Assistant/Practice Manager of Operations

Heartland Dental, LLC - Reynoldsburg, OH

June 2013 to March 2020

• Fulfill a leadership role by supporting company vision and mission

• Support doctors with career development

• Hired and on-boarded new team members

• Facilitated biannual employee reviews

• Attainment of practice yearly budgetary goals

• Contribute to a positive office culture through servant leadership

• Create a say yes culture for same day dentistry

• Facilitated roll out of new company systems to team members

• Participated in quarterly business meeting reviews with Regional Manager of Operations

• Supported marketing through mailers and social media

• Partnered with doctor to facilitate weekly team meetings

• Managed payroll for team members, approve vacation time

• Managed practice schedule for patient hours and staffing accordingly

• Reviewed monthly P/L providing feedback to dentist regarding financial state of the practice

• Coordinated coverage for team members vacation time

• Insurance billing- creating claims with appropriate attachments or supporting documentation for the claim and submitting to insurance company

• Maintained healthy insurance AR - outreach to insurance companies regarding outstanding claims

• Maintained healthy Patient AR - Sending billing statements, making collection calls

• Poste insurance and patient payments to accounts

• Created a say yes culture for same day dentistry Director of Residential Services

Brooks Supported Living - Columbus, OH

April 1999 to March 2013

Managed 6 Group Homes for adults with special needs

• Responsible for managing social security and Medicaid benefits for up to 60 resident adults with disabilities

• Reconciled Room and Board

• Managed funds of the adults in compliance with Ohio Administrative Code

• Recruited and supervised up to 65 staff to provide supports to the adults with disabilities

• Facilitated ongoing staff training in compliance with the Department of Developmental Disabilities and Franklin County Board of Developmental Disabilities

• High level of communication with Franklin County Department of Developmental Disabilities to provide ongoing advocacy for the adults residing in the group homes

• Ensured 6 group homes maintained compliance according to the Ohio Administrative Code

• Attended annual compliance meetings with State of Ohio Licensure Department

• Participated in behavior management team meetings

• Collaboration with behavior specialists, provided on going behavior training to the employees implementing the behavior plan

• Taught crisis intervention course

Education

Bachelor of Business Administration in Business

Columbia Southern University

October 2022 to Present

Associate in Associates of applied sciences MH/MR/DD Columbus State Community College - Columbus, OH

August 1993 to June 1996

Skills

• Proficient in Dentrix

• Dental Claims Billing (10+ years)

• Payroll

• Scheduling (10+ years)

• HIPAA

• Meeting Facilitation

• Soft skills (10+ years)

• Practice Management (4 years)

• Training & Development

• Dental office experience

• Phone etiquette

• CRM software

• Supervising experience

• Sales

• Customer relationship management

• Team management

• Leadership

Certifications and Licenses

Bell Leadership Achievers 1

Present

Certificate of Achievements for team retention and positive Hygiene same office growth year over year from Heartland Dental Present

Driver's License

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