High Level Team Members
Resume:
Amy May
Pickerington, OH *****
*********@*****.***
Highly motivated and dedicated employee with over 20 years of experience in leadership positions possessing high level soft skills. Looking for an opportunity to work on a team that is passionate about providing excellent customer experiences.
Authorized to work in the US for any employer
Work Experience
Lead New Patient Acquisition Specialist
Runion Dental Group - Gahanna, OH
June 2020 to February 2024
• Lead acquisition- scheduling patients for consultations to discuss dental implants and full mouth restoration.
• Worked CRM making an average of 150 outbound attempts daily through emails, phone calls, and texts.
• Treatment coordination for dental patients (closing)- presenting treatment plans averaging $50,000, educating patients about diagnosed treatment
• High level communication skills over the phone and in office
• Facilitated pre-surgery consultation appointments for patients,
• Educated patients about dental implants and full mouth restorations
• Assisting patients with seeking third party financing for treatment
• Collaboration with marketing department to review monthly data and marketing campaigns
• Assisted with the development of the CRM to meet needs of the practice
• Development and implementation of systems
• Team training
Business Assistant/Practice Manager of Operations
Heartland Dental, LLC - Reynoldsburg, OH
June 2013 to March 2020
• Fulfill a leadership role by supporting company vision and mission
• Support doctors with career development
• Hired and on-boarded new team members
• Facilitated biannual employee reviews
• Attainment of practice yearly budgetary goals
• Contribute to a positive office culture through servant leadership
• Create a say yes culture for same day dentistry
• Facilitated roll out of new company systems to team members
• Participated in quarterly business meeting reviews with Regional Manager of Operations
• Supported marketing through mailers and social media
• Partnered with doctor to facilitate weekly team meetings
• Managed payroll for team members, approve vacation time
• Managed practice schedule for patient hours and staffing accordingly
• Reviewed monthly P/L providing feedback to dentist regarding financial state of the practice
• Coordinated coverage for team members vacation time
• Insurance billing- creating claims with appropriate attachments or supporting documentation for the claim and submitting to insurance company
• Maintained healthy insurance AR - outreach to insurance companies regarding outstanding claims
• Maintained healthy Patient AR - Sending billing statements, making collection calls
• Poste insurance and patient payments to accounts
• Created a say yes culture for same day dentistry Director of Residential Services
Brooks Supported Living - Columbus, OH
April 1999 to March 2013
Managed 6 Group Homes for adults with special needs
• Responsible for managing social security and Medicaid benefits for up to 60 resident adults with disabilities
• Reconciled Room and Board
• Managed funds of the adults in compliance with Ohio Administrative Code
• Recruited and supervised up to 65 staff to provide supports to the adults with disabilities
• Facilitated ongoing staff training in compliance with the Department of Developmental Disabilities and Franklin County Board of Developmental Disabilities
• High level of communication with Franklin County Department of Developmental Disabilities to provide ongoing advocacy for the adults residing in the group homes
• Ensured 6 group homes maintained compliance according to the Ohio Administrative Code
• Attended annual compliance meetings with State of Ohio Licensure Department
• Participated in behavior management team meetings
• Collaboration with behavior specialists, provided on going behavior training to the employees implementing the behavior plan
• Taught crisis intervention course
Education
Bachelor of Business Administration in Business
Columbia Southern University
October 2022 to Present
Associate in Associates of applied sciences MH/MR/DD Columbus State Community College - Columbus, OH
August 1993 to June 1996
Skills
• Proficient in Dentrix
• Dental Claims Billing (10+ years)
• Payroll
• Scheduling (10+ years)
• HIPAA
• Meeting Facilitation
• Soft skills (10+ years)
• Practice Management (4 years)
• Training & Development
• Dental office experience
• Phone etiquette
• CRM software
• Supervising experience
• Sales
• Customer relationship management
• Team management
• Leadership
Certifications and Licenses
Bell Leadership Achievers 1
Present
Certificate of Achievements for team retention and positive Hygiene same office growth year over year from Heartland Dental Present
Driver's License
Contact this candidate