Professional Summary

"I am dedicated to securing a challenging

position that allows me to leverage my hard

work, honed skills, valuable experience, and

solid education. My unwavering pursuit of

excellence drives me, always pushing me to

seek greater challenges and personal growth. I

am committed to contributing my knowledge

and expertise to a dynamic and evolving

company, aiding them in their journey toward

excellence.

With a relentless desire for perfection, I

continuously strive to surpass expectations.

My goal is to not only meet but exceed

objectives, fostering innovation and success.

I am enthusiastic about the prospect of

joining your esteemed organization in the

near future. By becoming a part of your

team, I aim to actively contribute to your

vision of becoming a world-leading company.

Thank you for considering my dedication and

potential contributions. I eagerly anticipate the

opportunity to contribute to your continued

success."

Skills

• Communication Skills

• Adaptability

• Microsoft Office

• Customer Service

• Ability to work in a team

• Ability to Multitask

• Critical thinking and problem solving

• Team leadership

• Ability to Work Under Pressure

2020 – 2023 Customer Service Executive

3 Years EPOS GURU Private Ltd Hyderabad, INDIA

• Handle incoming customer inquiries related to EPOS systems, troubleshooting, and technical assistance.

• Provide prompt and accurate solutions to customer issues, ensuring high levels of customer satisfaction.

• Diagnose technical issues reported by customers and guide them through steps to resolve problems.

• Escalate complex technical issues to the appropriate technical teams.

• Be able to explain technical details to customers in a clear and accessible manner.

• Assist customers in placing orders for EPOS systems, accessories, or services.

• Ensure accurate order entry and timely follow-up.

• Address and resolve customer complaints professionally and empathetically.

• Strive to turn dissatisfied customers into loyal advocates.

• Contribute to the development of a comprehensive knowledge base for common customer inquiries and technical issues.

• Maintain detailed records of customer interactions, inquiries, and resolutions.

• Provide feedback to management regarding recurring issues.

• Proactively reach out to potential clients who have expressed interest in EPOS systems.

• Present product features, benefits, and value propositions to generate sales leads.

• Deliver compelling presentations to potential customers, highlighting how EPOS systems can meet their business needs.

• Engage in thorough discussions with potential clients to understand their specific requirements and pain points.

• Tailor sales pitches to address those needs effectively.

• Prepare customized proposals and quotes for EPOS systems and related services.

• Clearly communicate pricing, inclusions, and terms to potential clients. Ahmed

Khan

Employment History

• Sales Negotiation &

Closing Deals

• Market Analysis and

Strategy

• Quality Assurance

Languages

Hobbies

• Basketball

• Swimming

• Chess

2019 - 2020

• Reading

• Writing 1 Years

• Boardgames

• Networking events

• Volunteering at Spiritual & Mind Center

• Gardening

• Utilize effective sales techniques to close

deals and secure new clients for EPOS

systems.

• Negotiate terms and pricing within

established guidelines.

• Maintain a well-organized sales pipeline,

updating leads and opportunities regularly.

• Prioritize leads based on potential and

urgency.

• Provide regular sales reports to

management, detailing sales activities,

conversions, and revenue projections.

• Identify opportunities to upsell additional EPOS-related services or upgrades to existing clients.

• Cross-sell complementary products and services to enhance the overall customer experience.

• Stay updated on EPOS system advancements, industry trends, and competitor offerings.

• Continuously improve sales techniques through training and self-learning. Business Development Manager City Advertising Muscat, OMAN

• Conduct market research to identify potential clients, target industries, and geographic areas for digital billboard leasing and sales.

• Develop and execute a comprehensive business development strategy to maximize revenue and market share.

• Identify and reach out to potential clients through cold calls, emails, networking events, and other means.

• Build and maintain a robust pipeline of leads for digital billboard leasing and sales opportunities.

• Understand clients' advertising needs and objectives.

• Present how digital billboards can effectively meet their advertising goals, reaching target audiences and maximizing impact.

• Negotiate lease terms and pricing with potential clients.

• Work closely with legal teams to draft and finalize leasing agreements and contracts.

• Build and nurture relationships with advertising agencies, businesses, and other potential clients.

• Maintain strong communication to address their needs and concerns.

• Collaborate with marketing teams to develop effective marketing campaigns showcasing the value proposition of digital billboards.

• Provide input on campaign messaging and targeting strategies.

• Attend industry events, trade shows, and conferences to network with potential clients and industry stakeholders.

• Keep abreast of industry trends and competitor activities.

• Prepare sales forecasts and regular reports detailing sales activities, pipeline progress, and revenue projections.

• Provide insights to the management team on market trends and sales performance.

• Identify opportunities for upselling additional digital billboard space or premium advertising placements to existing clients.

• Manage ongoing relationships with clients to ensure satisfaction and repeat business.

• Monitor competitor offerings, pricing strategies, and market positioning.

• Adjust sales strategies as needed to maintain a competitive edge.

• Provide training and guidance to junior sales team members.

• Collaborate with colleagues to share insights and strategies for success. 2017 - 2018 Senior Travel Advisor Teletext Holidays 1 Years Hyderabad, INDIA

• Engage with clients to understand their travel preferences, needs, and interests.

• Provide personalized recommendations and itineraries tailored to clients' preferences.

• Develop a deep understanding of various travel destinations, packages, and services offered by the company.

• Stay updated on industry trends and new travel offerings.

• Design and customize travel itineraries that encompass transportation, accommodations, activities, and sightseeing.

• Ensure itineraries meet clients' expectations and adhere to budget constraints.

• Handle inquiries from potential clients interested in traveling to the destination(s) covered by the company.

• Convert inquiries into bookings by effectively communicating the value of the travel packages.

• Create detailed and accurate travel quotes and proposals based on clients' preferences and budget.

• Clearly outline the inclusions, exclusions, and terms of each package.

• Build and maintain strong relationships with clients by providing exceptional customer service.

• Address any queries or concerns promptly and professionally.

• Identify opportunities to upsell additional services or experiences that enhance the client's travel experience.

• Cross-sell complementary travel packages or upgrades.

• Collaborate with transportation providers, hotels, and other service providers to ensure seamless execution of travel plans.

• Ensure all components of the itinerary are confirmed and well- coordinated.

• Possess in-depth knowledge of the destinations, including cultural insights, local attractions, and unique experiences.

• Provide clients with valuable information to enhance their travel experience.

• Maintain accurate records of sales activities, including inquiries, bookings, and conversions.

• Provide regular reports on sales performance to management.

• Address any challenges or issues that may arise during clients' travel, coordinating solutions with service providers as needed.

• Ensure the quality of services provided aligns with clients' expectations and the company's standards.

• Collect feedback from clients and use it to improve future offerings.

• Provide guidance and mentorship to junior travel advisors.

• Assist in their professional development and help them enhance their skills.

Ensure compliance with travel regulations, visa requirements, and other legal considerations.

2012 - 2017 Sales Manager AQS Jeddah, Saudi Arabia 5 Years • Develop and execute sales strategies to achieve company goals in the Security, Retail, CCTV, Software, and Hardware sectors.

• Identify target markets, industries, and potential clients for the products.

• Monitor industry trends and competitor activities to adjust strategies accordingly.

• Build and maintain strong relationships with existing clients.

• Prospect for new clients and business opportunities through various channels.

• Understand client needs and tailor solutions to meet their specific security and technology requirements.

• Develop a deep understanding of the company's Security, Retail, CCTV, Software, and Hardware products.

• Deliver compelling presentations and product demonstrations to clients.

• Highlight product features, benefits, and how they address client challenges.

• Collaborate with technical teams to provide expert guidance to clients.

• Understand clients' technical requirements and align them with appropriate products and solutions.

• Address technical queries and concerns effectively.

• Prepare accurate and comprehensive quotations and proposals.

• Ensure that proposals are aligned with client needs and provide clear value propositions.

• Negotiate terms, pricing, and contracts with clients.

• Strive for win-win agreements that meet both the client's and company's objectives.

• Lead a sales team focused on the Security, Retail, CCTV, Software, and Hardware sectors.

• Provide coaching, mentorship, and performance feedback to team members.

• Collaborate with other departments such as marketing and technical teams to ensure cohesive strategies.

• Analyze market trends, customer feedback, and sales data to refine sales strategies.

• Prepare regular sales reports, forecasts, and presentations for management.

• Identify potential partnerships, collaborations, and opportunities to expand the company's presence in the market.

• Attend industry trade shows, conferences, and networking events to showcase products and build industry relationships.

• Ensure smooth transition of clients to the post-sales support and customer service teams.

• Address any post-sales concerns or escalations as needed.

• Set and achieve ambitious sales targets in alignment with company objectives.

2011 - 2012 Marketing Executive

1 Years MFZ – Technology, Security, Trading & Contracting Jeddah, Saudi Arabia

• Research and analyses market trends, customer needs, and competition related to CRM, Networking, and Hardware solutions.

• Develop targeted marketing strategies to promote and position the company's offerings effectively.

• Plan and execute marketing campaigns and events to promote CRM, Networking, and Hardware products.

• Create compelling marketing collateral, including brochures, presentations, and product documentation.

• Identify potential leads and opportunities through various channels, including industry events, online platforms, and referrals.

• Collaborate with the sales team to ensure a seamless handover of leads for conversion.

• Engage with potential clients to understand their requirements and demonstrate how CRM, Networking, and Hardware solutions can meet their needs.

• Build relationships with existing clients, offering them additional value through new product offerings.

• Represent the company at industry trade shows, conferences, and networking events to showcase products and services.

• Build and nurture industry relationships to expand the company's presence.

• Communicate the benefits and features of CRM, Networking, and Hardware products effectively.

• Manage the company's online presence, including the website, social media channels, and relevant online communities.

• Ensure consistent messaging and up-to-date information on all online platforms.

• Collaborate closely with the sales teams to align marketing efforts with sales goals.

• Provide sales teams with the necessary marketing materials and information to support their efforts.

• Monitor and analyses the effectiveness of marketing campaigns and strategies.

• Prepare regular reports detailing key performance indicators and insights.

• Gather feedback from customers and industry contacts to improve product offerings and marketing strategies.

• Use customer insights to refine messaging and address pain points effectively.

• Identify potential partnerships or collaborations that could enhance the company's position in the CRM, Networking, and Hardware markets.

• Manage marketing budgets for campaigns, events, and promotional activities.

• Ensure that marketing efforts are cost-effective and aligned with company goals.

• Stay updated on the latest advancements in CRM, Networking, and Hardware solutions.

• Provide product training to the sales team to ensure accurate and effective communication.

Education

2009 - 2010

1 Years

MBA (Marketing)

Sikkim Manipal University of Health, Medial &

technological Science

2008 - 2009

1 Years PBDBA (Post Graduate Diploma in Business

Administration)

Sikkim Manipal University of Health, Medial &

technological Science

2004 - 2008 B.com Osmania University

4 Years

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