A m a n d a R . P e t e r s o n P a g e * *

Amanda Peterson

ad3ym1@r.postjobfree.com 612-***-****

PROFESSIONAL EXPERIENCE

Circle Logistics Dec 2021-Dec 2022

Operations Team Lead

• Lead a team of 5 operations representatives and account managers

• Delegate tasks, including building and tracking loads, for the Chicago office

• Host a daily huddle to review potential upcoming issues and concerns and to establish action plans when necessary

• Manage a Canadian-based account that requires in-depth knowledge regarding border crossing requirements

• Manage billing and ensure invoices and POD’s are correct

• Actively manage client communication in order to prevent acquiring additional costs

Transportation One Aug 2020- Oct 2021

Account Manager/ Operations

• Contributed to the growth and client satisfaction of the organization by building and managing full truckload shipments, averaging 20 per day

• Ensured customer expectations are met by confirming inbound and outbound appointments and responding to and resolving problems that arise throughout the shipment process

• Managed the accounting for customer accounts, including the close-out of invoices and auditing to ensure all revenue is captured, including any additional accessorial charges

Echo Global Logistics Jan 2019 – Aug 2019

Sales Operations Team Lead Chicago, IL

• Managed a team of 10 account executives to provide efficient shipping operations for our clients and foster additional business through exceptional client service.

• Facilitated operations for dry vans, reefers, hazmat, flatbeds, intermodal, international, partial loads, expedited, volume, and LTL shipments.

• Evaluated daily loads, claims, and receivable collection metrics of team members, encouraged resolution of outstanding issues, and reporting findings to management team.

• Determined pricing markup for clients by analyzing client shipping history and overall market factors such as seasonality, weather, and current supply/demand.

• Served as point of escalation for team members to resolve disputes and inquiries from clients.

• Drafted ad-hoc workflow procedures for sensitive, high volume, and non- conventional accounts (e.g., trade show clients).

Sr. Operations Account Executive Aug 2015 – Dec 2018

• Operated established book of business encompassing 50+ clients with daily activity.

• Performed day-to-day activities, including quoting prices, booking loads, invoicing, and handling complaints.

A m a n d a R . P e t e r s o n P a g e 2 2

• Trained new team members on classifying shipments, resolving disputes, and client invoicing.

• Evaluated client financial history to determine eligibility for increased lines of credit and persuaded clients to pay off delinquent balances.

• Coordinated timing and delivery details with carriers to ensure client satisfaction.

• Promoted from account executive to senior account executive managing higher profile clients.

Client Sales Representative Aug 2014 - Aug 2015

• Resolved all pricing and operational issues for existing client accounts.

• Analyzed accounts to determine efficiency and profitability on an ongoing basis.

• Placed 100+ cold calls daily to source new clients.

• Determined customer lifetime value against short term business to offer incentives and discounts.

Loyola University Health System Aug 2013 - Jul 2014 Patient Service Representative Maywood, IL

• Registered patients, verified insurance eligibility, and ensured appropriate referrals were secured.

• Worked directly with physicians to ensure patient care and follow-ups were prioritized by urgency.

EDUCATION

B.A. Communications, University of Minnesota May 2013 SKILLS, CAUSES, AND VOLUNTEERING

• Proficient in Excel, PowerPoint, Tableau, Salesforce, DAT

• Delta Gamma sorority at University of Minnesota

• Minneapolis Ronald McDonald House – prepared and served meals to families of critically/terminally ill patients

• Pratt Elementary School – served as a volunteer Kindergarten teacher’s aide for underprivileged children

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