Christopher N Nguyen

ad3yly@r.postjobfree.com 703-***-****

SUMMARY:

Over 18 years of successful experience designing, managing, migrating, and supporting IT networks/systems consisting of Windows 2012/2016/2019 R2 Server, Exchange 2010/2013/2016, Active Directory, DHCP, WINS, DNS and SCCM, Commvault Backup and Recovery, F5 Big-IP LTM/GTM, Citrix NetScaler, Citrix Presentation/XenApp, VDI in a box and EMC SAN/NAS Enterprise Storage, Cisco UCS B200 M Blade VMware Esxi 5.5/6.0/6.5 and NetApp On Command System Manager 3.1.1

Expertise in Windows 2012/2016/2019 R2 Administration, Active Directory Administration, Teams Configuring and Administration, GPO Admin, Exchange 5.5/2007/2013, Commvault Backup ;SQL Server 2000 Administration, Web Server Administration, ScanMail for MS Exchange,, VMware VCenter/VSphere 5.5/6.0/6.5 Administration, also Vmware Airwatch and IBM Maas360

M/O365 and MS Azure cloud environments and components.

Made effective Airwatch and IBM Mass360 MDM solutions by provisioning, installation/configuration, operation, and maintenance of systems hardware and SaaS and related infrastructure.

Utilized FISMA compliance to implement enterprise-wide security controls based on NIST guidelines, such as NIST SP 800-53, Federal Information Processing Standards (FIPS) 199, and FIPS 200

SKILLS

Server and Storage hardware (Cisco, HP, NetApp, Pure Storage)

Microsoft Windows Server platforms and services (Active Directory, DNS, DHCP, PKI, PowerShell)

System Management (Microsoft Systems Center, SolarWinds, SCCM/MECM, DynaTrace)

Knowledge of Web Access Management and SSO technologies (Okta, SAML and OAuth)

Virtualization and Cloud (VMware, Citrix, Hyper-V, Azure)

Microservices architecture used for a collection of small, autonomous services, in which each service is self-contained and business capability within a bounded context. Contained bounded context in an natural division within a business and provides an explicit boundary within which a domain model exists. Identity and Access Management (Active Directory, FIM/MIM, SSO/ADFS)

Enterprise Backup and Disaster Recovery (vSphere Data Protection, Site Recovery Manager, CommVault)

Enterprise Messaging (Exchange, Symantec Enterprise Vault, Lync/Skype, M/Office 365)

System Security (DLP, vulnerability assessment and remediation, Anti-Virus, Host-based Firewall)

Web Server platforms (IIS, Apache, SharePoint, F5 Load Balancers)

PROFESSIONAL EXPERIENCE:

U.S Department of Commerce- Bureau of Economic Analysis, Suitland, MD February 2017-Present

Lead Systems Administrator

Supporting on site within datacenter located in Bowie, MD and client/customer at Federal Suitland Center for all BEA region wide

Administered and maintained Microsoft Exchange 2013/Office365 and Skype for Business (formerly Lync) communications

Very proficient maintaining VMhost servers using VMware 4.0/5.0/5.5/6/VSphere/VMotion and maintaining Hyper - V server core and Windows servers in 2012/2016/2019

Accountable patching, imaging, application develop, and as required architect and design using the Microsoft System Center Configuration Manager (SCCM) or currently known as Microsoft Endpoint Configuration Manager (MECM)

Utilize SCCM to deploy Windows Servers and Windows 10, patch/update servers/desktops to deploy applications

Experience installing SCCM site servers and site server roles and configuring SCCM boundaries and boundary groups

Installed and implemented Okta Access Gateway for securing access to on-prem apps and protecting hybrid cloud infrastructure integrated Okta SSO for more than 150 applications with MFA enabled at Okta level and app-level

Integrated Okta with Cyberark and also provisioned users into managed endpoints using push groups

Have integrated various applications like Splunk, WorkspaceOne, BOX, Webex and Teams which used varying API tokens for cross platform applications.

Experience configuring SCCM operating system deployment task sequences (or equivalent experience with MDT/WDS)

Leverage SCCM to provide security updates, cumulative rollups, hotfixes, and other updates as necessary to workstations and servers.

Utilized software application which is tightly coupled with optimized IT infrastructure (compute, storage, networking, accelerators, middleware stacks – individually or in combination).

A compute-centric solution, whether on-prem, managed, in the cloud, or a hybrid.

A data-intensive solution that requires massive amounts of storage and/or specialized data management.

Products include Identity Manager, Access Manager, Meta-Directory, Directory, iDAR, CMS, Delegated Admin and Directory. Working with Identity

and Access Manager integrating with different enterprise applications

Designing and producing product offerings for the field using security suites, PKI, Federated Identity Manager, Access/Authentication Manager, and DLP. Solutions that prepared companies for the next steps of Role-Based discovery and implementation for RBAC.

Configuration of Citrix server policies, Load Management and Printers in the Farm.

Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp for VDI in a box solution

Duties also comprised of Dell physical and virtual servers involving upgrading, installing, configuring and securing Windows server 2012/2016/2019

Administered as well as maintained Active Directory forest domain which included creating and configuring users, computers and groups as well as determining group policy pushes down to domain user groups

Used cloud based solutions (Azure) of migrating of physical and virtual servers to cloud provider

Maintained storage area networks and associated technologies that included EMC, Dell and Tintri

Proficiency in PowerShell scripting for administration, automation of processes, and issue resolution

Extensive experience in implementing High Availability Solutions like Replication, Log shipping, Clustering and Mirroring on physical and virtual machines

Performed analysis and troubleshooting for various Microsoft server issues on hardware pertaining to Dell and HP related servers physical and virtual (VMware Esxi 5.0/5.5/6.0/6.5 and Hyper-V)

Provides technical support to system development, database administrators, data security, data communications and helpdesk/service desk on system and application resolution of system errors

Handle incident reports from application support teams, registering calls using available tools, and escalating promptly as needed

Made configuration services for persisting state on data or external state, thus from the traditional model, where a separate data layer handles data persistence.

Services communicate with each other by using well-defined APIs. Internal implementation details of each service are hidden from other services.

Experience in management/orchestration, which contained component for placing services on nodes, identifying failures, rebalancing services across nodes, and such made available to this component as an off-the-shelf technology such as Kubernetes.

Used API gateway, instead of calling services directly, clients call the API gateway, which forwards the call to the appropriate services on the back end.

Daily duties and responsibilities composed of administering a network with mixed Windows 2012/2016/2019 R2 Enterprise server environment including configuration, operation and maintenance of systems that are desktop computers, and telephone systems that included optimizing system operations and resource utilization, and performs capacity analysis

In-depth working knowledge of Windows 2016/2019 R2 Standard/Enterprise Server, Microsoft High Availability Failover Clustering, Terminal Service, AD, Citrix Presentation/Xenapp, NetScaler, Symantec Corporate End Point Solutions, MS SQL 2012/2014, MS Exchange 2007/2010/2013, and VMware vSphere 6.5/6.7 with ESX/ESXi 6.0/6.5/7.0, and F5 Big IP-LTM/GTM

Is highly motivated, works well without constant supervision, capable of close interactions to respond to service requests and thoroughness in problem solving

Ensure tasks & projects are completed in a successful & timely manner. Exhibited ability to resolve problems effectively, efficiently & with minimal supervision required to ensure minimal disruptions & unplanned downtime of the network infrastructure. Facilitates problem resolution, escalations, and system-wide troubleshooting and support with a demonstrably superior level of proficiency

Achievements:

Streamlined method of migrating new user accounts and amended licenses to Office 365 cloud/hybrid environment

Streamlined within O365 setting up and configuring groups, resources and shared mailboxes

Diagnosed sync issues between AD and Office 365 with all aspects of accounts

Maintained and configured support of Skype for Business

Installed and configured complete end to end solutions like FlexPod, MS-SQL 2014 Cluster, VMware Cloud,Citrix Cloud which included installing Storage, Server, Application and Cisco networking for optimized performance

Inova Health System, Sterling, VA March 2015-December 2016

Sr. Network Systems Architect

Supporting on site within datacenter client/customer at all INOVA health care facilities region wide

Administered an (10) node Exchange 2010 servers by providing efficient mail routing through SMTP services on separate Windows 2003 servers as well as internal and external DAG’s and DNS servers

Responsible for deploying Airwatch into INOVA infrastructure that included Console, Device/Services,Secure Email Gateway’s and Mobile access Gateway nodes

Administering and troubleshooting on a daily basis all aspects of Airwatch pertaining to all units including tablets, mobile phones and corporate owned devices

Advanced experience supporting applications on the Windows IIS platform, in an multiple web server load balanced environment Strong understanding of infrastructure technologies and systems such as dns, ssl, load balancers (F5 BigIP), and firewalls

Co-ordinated with application team to understand their application nature and worked with build team to have generated build packages for .Net applications

Testing in working in the build organization as part of the AWS Practice team providing technical support needed for proof of concept as part of business unit and architecting quick start solutions for implementation to production

Tested internal clients to move to AWS cloud and eliminating the use of internal data center

Set-up AWS CloudWatch metrics and built centralized dashboards for capturing data profiling details from real-time ingestion of data in Spark and its movement along the pipeline

Proficiency in PowerShell scripting for administration, automation of processes, and issue resolution

Understanding of perimeter SMTP appliances such as Cisco IronPort SMTP routing appliances

Understanding of Electronic Records Management and document lifecycle

Familiar with diagnosing issues related to Networking components (e.g., firewalls, load balancers, web browsers, TCP/IP, SSL, HTTP, LDAP, etc.)

Due to compliance and auditing of HIPPA of its information security program, security policy and remediation were put in place in order to achieve HIPPA outcomes, INOVA Health Systems focuses on key area: Addressing security-related issues that contributed to the information material weakness reported in the audit

Trouble shoot and Escalate tickets on customer account issues and service impacted for Windows 2008 R2/2012 R2 servers programs and application services as well as troubleshoot and escalate tickets affecting local and regional offices

Performed analysis and troubleshooting for various Microsoft server issues on hardware pertaining to Dell and HP related servers physical and virtual (VMware Esxi 5.0/5.5/6.0 and Hyper-V)

Installation, testing, implementation, and updating of in house and third party system software application packages via SCCM

Provides technical support to system development, database administrators, data security, data communications and helpdesk/service desk on system and application resolution of system errors

Handle incident reports from application support teams, registering calls using available tools, and escalating promptly as needed

Daily duties and responsibilities composed of administering a network with mixed Windows 2008 R2/2012 R2 Enterprise server environment including configuration, operation and maintenance of systems that are desktop computers, Windows 2003 Servers and telephone systems that included optimizing system operations and resource utilization, and performs capacity analysis

In-depth working knowledge of Windows 2008/2012 R2 Standard/Enterprise Server, Microsoft High Availability Failover Clustering, Terminal Service, AD, Citrix Presentation/Xenapp, NetScaler, Symantec Corporate End Point Solutions, MS Lync 2010, MS SQL 2008/2012, MS Exchange 2007/2010/2013, and VMware vSphere 5.5 with ESX/ESXi 5.1/5.5/6.0, and F5 Big IP-LTM/GTM

Is highly motivated, works well without constant supervision, capable of close interactions to respond to service requests and thoroughness in problem solving

Ensure tasks & projects are completed in a successful & timely manner. Exhibited ability to resolve problems effectively, efficiently & with minimal supervision required to ensure minimal disruptions & unplanned downtime of the network infrastructure. Facilitates problem resolution, escalations, and system-wide troubleshooting and support with a demonstrably superior level of proficiency

Agilex Technologies/Accenture Federal Services (US Dept of Veterans Affairs), Chantilly, VA

Sr. Network Engineer August 2014-March 2015

Supporting on site with client/customer at the Department of Veterans Affairs located in 810 Vermont Ave, Washington, DC

The VA Department continues to face significant challenges in complying with the requirements of FISMA due to nature and maturity of its information security program. In order to achieve FISMA outcomes, the Department focuses on key area:

Addressing security-related issues that contributed to the information material weakness reported in the audit of FY 2012

Trouble shoot and Escalate tickets on customer account issues and service impacted for Windows 2008 R2/2012 R2 servers programs and application services as well as troubleshoot and escalate tickets affecting local and regional offices

Performed analysis and troubleshooting for various Microsoft server issues on hardware pertaining to Dell and HP related servers physical and virtual (VMware Esxi 5.0/5.5/6.0 and Hyper-V)

Installation, testing, implementation, and updating of in house and third party system software application packages via SCCM

Provides technical support to system development, database administrators, data security, data communications and helpdesk/service desk on system and application resolution of system errors

Handle incident reports from application support teams, registering calls using available tools, and escalating promptly as needed

Daily duties and responsibilities composed of administering a network with mixed Windows 2008 R2/2012 R2 Enterprise server environment including configuration, operation and maintenance of systems that are desktop computers, Windows 2003 Servers and telephone systems that included optimizing system operations and resource utilization, and performs capacity analysis

Verizon Enterprise Solutions, Ashburn, VA April 2011-August 2014

Sr. Network Specialist Operations

Worked Network Operating Center/Security Operating Center in managed support facility for various federal and commercial clients

Web hosting system engineer for web implementation team, responsibilities included the design, installation, configuration and integration of IIS web platform software to host complex applications in Windows and UNIX environments

Trouble shoot and Escalate tickets on customer account issues and service impacted for 2008 R2 servers programs and application services as well as troubleshoots and escalates tickets affecting switch in Los Angeles

Performed analysis and troubleshooting for various Microsoft server issues on hardware pertaining to Dell and HP related servers physical and virtual (VMware and Hyper-V)

Implemented solution to eliminate duplicate SCCM GUID's thus creating client stability and integrity

Mitigated and repaired misconfigured SCCM site settings (i.e: Application host file/IIS/Distribution point issues, Hardware inventory and Software inventory misconfigurations and elimination of unused SCCM site roles)

Worked with Network Security team to ensure proper SCCM ports where implemented

Responsible for troubleshooting and maintaining overall client and server health for entire SCCM infrastructure

Designed, implemented and documented WSUS/SUP solution for Microsoft Security patch compliance

Packaged, advertised and deployed third party security updates

Installation, testing, implementation, and updating of in house and third party system software application packages

Provides technical support to system development, database administrators, data security, data communications and helpdesk/service desk on system and application resolution of system errors

Handle incident reports from application support teams, registering calls using available tools, and escalating promptly as needed

Travelex Global Business Payments, Washington, DC August 2010-January 2011

Sr. Systems Engineer

Bowhead Information Technology Services Inc., Alexandria, VA/ActioNet Inc (Department of Transportation)

Sr. Systems/Network Engineer IV September 2008-July 2010

Metters Industries Inc., McLean, VA July 2007-September 2008

Sr. Network Systems Engineer

Loan To Learn Educap Inc., Sterling, VA February 2006-May 2007

Sr. Systems Administrator

American College of Radiology, Reston, VA March 2005-February 2006

Systems Engineer

Communications Engineering Inc., Newington, VA September 2003-June 2004

IT Manager/Network Administrator

Verizon, Herndon, VA May 2001-May 2003

Sr. NT Systems Engineer & LAN/WAN Administrator

Apex Systems Inc., (General Services Administration), Washington, DC June 2000-March 2001

Systems Administrator

EDUCATION:

Nothern Virginia Community College, Annandale, VA

Computer Science & General Studies, 1990-1992

TRAINING:

Delta Micro Systems Inc., Rockville, MD

MCSE Certification Program, November, 1997

Software Certifications, MCSE+I (NT 4 track), Merant PVCS

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