CHRISTINE BRUNER

ad3ykf@r.postjobfree.com• 865-***-**** • Knoxville, TN 37923

Summary and Skills

Experienced sales and administration professional with solid background of achievements in varied settings from large corporate environments to family-owned small businesses. Excellent organizational abilities, clear communication, sense of urgency and willingness to take on a wide range of responsibilities. Deeply committed, dependable and detail oriented with excellent work ethic demonstrated in successful management of 2000+ accounts at Whirlpool Corporation leading to multiple promotions, quick learning of HR and accounting skills at Gwyn Sales, and supervisor responsibilities entrusted at Talbots. Adaptable to learning and refining processes to drive measurable outcomes. Transferable skills include:

Customer Service Management

Sales Leadership (B2B Sales, Marketing and Advertising)

Bookkeeping, Monthly Expense Reports Financial Reports Preparation and Analysis

Accounts Receivable and Accounts Payable

Event/Conference and Training Planning

Business Operations Management

Personal Records and Payroll

Multiple Calendar Management

Confidential Correspondence

Contract Negotiation

Travel Arrangements

Data Analysis & Sales Reporting

Microsoft Office Suite, QuickBooks, SAP, CRM, Concur, Dayforce, Tableau

Experience

Pilot Flying J -Contract Knoxville, TN

Project Coordinator July 2023 - January 2024

Assist Project Managers and Business Analysis in setting up meetings with complex attendee requirements by reviewing calendars and propose selection of optional times to meet for Stakeholders and PMO/Finance Transformation team.

Field questions and meeting declines to update meeting organizers, PMs, and BAs to ensure proper action is taken for meeting.

Prepare meeting environments as needed. Produce visitor handouts, greet/chaperone visitors, assist with lunch arrangements and whiteboard readiness.

Complete RSAM for outside vendors for access to Pilot systems for communications and testing in various systems.

Request Badge Access for outside vendors.

Support Director of Financial Services and IT management organizing lunches, yearend party and general administrative tasks.

Assist Sox Compliance Team with evidence gathering and follow-up with employees to meet compliances.

Gwyn Sales Inc. Knoxville, TN

Executive Assistant /Business Office Coordinator February 2022 - May 2023

Point of contact for replacement and add on parts for critical data center infrastructures for phone and walk in clients.

Performed human resources functions including payroll, pension, benefits distribution, and keeping sick/vacation schedule for team of 8 employees. Developed first new employee orientation and exit interview processes.

Learned QuickBooks accounting software in first 3 months to take over management of accounts receivable, accounts payable, monthly P/L statements, checking and savings and credit card reconciliation.

Maintained physical supply of 3500+ parts and submitted weekly inventory reports to parts coordinator to identify high volume parts for on hand stock and reduce inventory on low selling parts.

Supported the owner with confidential matters, office management, maintain office supplies, implementing of process improvement for commission payments and prepare documentation for business licenses.

CHRISTINE BRUNER

Experience Continued

Talbots Knoxville, TN

Key Holder (part-time to full-time) August 2015 - September 2021

Daily tasks of sales, inventory control, floor reset following planogram, processed on-line orders, followed security guidelines for opening and closing store with nightly bank deposits.

Trained and managed staff (10 employees) to promote service and excellent selling culture to exceed customer expectations and build loyal customer relationships.

Manager on duty when Store management staff was off schedule.

Collaborated with management to strategize key tasks and plan staff responsibilities.

Whirlpool Corporation Knoxville, TN

Sales and Operations Manager Jan 2018 - June 2020

Responsible for the management of 2000+ accounts in 3 key segments: Government, Specialty and Independent Rent to Own

Stores of appliance distribution network. Customer service, product sales, data analysis, sales reporting, and training.

Increased sales growth by 104% across primary segments through organization of quarterly product training sessions with field brand reps and retail clients.

Cultivated strong relations through effective listening, speedy problem resolution, and on-time delivery to promote mentality of mutual success between Whirlpool and our retail sales clients.

Streamlined account onboarding process with credit department to increase new accounts set up (Appx 75 per year) from 3 months to 1 month.

Led bi-monthly calls with Government to proactively discuss areas of concern for product availability to avoid additional fines for Government 3rd party and Whirlpool Corporation.

Improved process for water containment cargo for PEX stores from 4 months to 2 months by eliminating mixed loads and establishing procedures to follow for cargo loads with customer support, category managers and logistics.

Created a new online ordering spreadsheet for the largest Independent Rent to Own account (125 stores) to eliminate errors for incorrect po’s and ensure delivery to correct stores, by eliminating duplication of workload for Whirlpool and account.

Whirlpool Corporation Knoxville, TN

Market Development July 1991 - December 2017

Achieved annual $50 million sales goals leading to Inside Sales Account Manager nominations for 2000/2001/2009.

Partnered with Associate Contract Distributors negotiating bids for appliance packages with small builders.

Project management support from initial quote by staying within the approved margins, provide appropriate product information, follow up on award of bid, order processing to shipment for on-time delivery of projects.

Trade Support for 80-100 accounts- customer service, delivery issues, pricing resolution, market data analysis, in-store visits, marketing, and monitor sales of accounts for obtainment for year-end volume rebates.

Attended appliance buy fairs (8 per year). Set up meetings with customers to discuss new products, placement of orders and prospect for new business.

Administration support- onboard new accounts, account maintenance, communication, delivery, and sale of products for floor based on market geographics.

Key contact for appliance bid submittal for Habit for Humanity, Housing Authorities and Government 3rd party accounts.

Education

University of Tennessee Knoxville, TN

Bachelor of Science - Ecology- Merchandising

Roane State Community College Oak Ridge, TN

Associate degree - Business

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