Administrator
Resume:
Hannah Davis
Olive Branch, MS *****
**************@*****.***
Detail-oriented, customer-focused accomplisher is seeking a Healthcare Administrator position in which to utilize my healthcare knowledge and overall managerial skills with the background over 10 years in sales and customer satisfaction. Experience licensed Administrator for 5 years with the ability to grasp quickly and apply knowledge. Highly motivated, high-energy professional combines strong planning and organizational skills with the ability to provide exceptional customer service with high integrity. Interpersonal communication skills; Knowledge of confidentiality and release of information; Strong experience with working well under pressure and with all levels of people involving multiple tasks simultaneously; Excellent problem-solving skills and meet deadlines in reacting quickly; analytical and resourceful in resolution. Both flexible and versatile, a well-rounded performer committed to continued excellence in effectively delivering positive and negative feedback. Work Experience
Administrator
Diversicare - Southaven, MS
May 2021 to Present
• Managed 140 bed day to day operation.
• Monitored daily productivity of the center departments by daily connect meetings and follow up.
• Strong involvement in center complaints to ensure families, residents, and team members’ needs are met timely.
• Managed labor cost, center expenses, and other financial needs to ensure budget is met.
• Managed a union center within the union agreement to ensure fairness, consistency, and accountability.
Facility Administrator
American Health Communities- AHC Bright Glade Senior Living - Rehab - Memphis, TN June 2016 to Present
• Assist in maintaining a strong team throughout the overall operation involves engaging in managerial duties.
• Participate an ensuring to remain compliance with policies and accreditation requirements
• Participate in quality assurance program and assisting in problem-solving to exceed residents' needs
• Handle disturb families and residents following grievance log and set up steps to resolve the problems and monitor results.
• Provide a positive family and community involvement in high customer satisfaction and quality performance.
• Conduct and administer the facility, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting.
• Direct, manage, and evaluate work activities of nursing, maintenance, pharmacy, technical, and other personnel.
• Review and analyze facility activities and data and cash management, risk management to improve service utilization.
• Plan and implement programs and services, including training, personnel administration.
• Manage distribution of administrative function involving incoming calls, emails, fax, and copying machine.
• Admission and dispense daily reports throughout the managerial team.
• Maintain human resources task for the interview development for managerial team for disposition, new hire profile in computing in the hiring system
• Monitor new hire orientation and training scheduler for new hires and perform on-the-job training. American Health Communities- AHC
October 2015 to Present
Assistant Nursing Home Administrator
American Health Communities- AHC - Memphis, TN
October 2015 to June 2016
• Assure the facility compliance with federal, state, and local regulations
• Handle concerns and issues of resident's care from residents and families.
• Make Administrator rounds throughout the facility for observation of resident's care
• Ensure the environment is safe and sanitized, and employees are appropriately attired and receiving appropriate direct supervision.
• Meet with Management Staffs on a routine basis to review and discuss interdepartmental issues, expense, labor and resident issues and/or new developments.
• Represents the facility within the community in promoting the facility's quality services and care
• Assure meeting resident's needs in a homelike environment by hiring qualified employees.
• Assist in overseeing financial review and budget to ensure growth and effective cost of operating the facility consistently.
• Performs other duties directed by the Administrator. Branch Manager
C SPIRE WIRELESS, INC - Olive Branch, MS
February 2006 to December 2012
• Deal with a fast-pace environment of customer flow and heavy traffic in probing customers' needs
• Train and supervise a staff of four employees in motivating and inspiring peers.
• Provide excellent customer satisfaction and quality services inside and outside representative
• Analyze data and service in identifying potential markets and clients to target and deliver appropriately
• Use business principle to solve challenges within the organization
• Generate new referrals sources by building client relationships and other community resources
• Perform communication and sales presentation in traveling within the community promoting products and services
• Achieve target budget assigned on a monthly, quarterly, and annual basis
• Manage transactions and utilize critical reasoning to resolve customer issues for a personalized wireless service company.
• Ability to work independently, interact appropriately, and professionally with all levels of workers.
• Handle consumer questions, concerns and billing inquiries with enormous degree of courtesy and professionalism.
• Increase company efficiency by implementing regional sales strategies, including introducing new products and services.
ACCREDITATION & CERTIFICATION
Licensed Nursing Home Administrator in Arkansas and Tennessee, CPR certified (American Heart Assoc.) Education
Master of Health Administration in Health Administration UNIVERSITY OF PHOENIX - Phoenix, AZ
2013
Bachelor of Business Administration in Business Administration UNIVERSITY OF MEMPHIS - Memphis, TN
2005
Skills
• Microsoft Word
• Internet Explorer
• Excel
• Access
• PowerPoint
• Outlook
• Leadership
• Account Management
• Process Improvement
• Strategic Planning
• Competitive Analysis
• Cross-functional Team Leadership
• Sales
• Customer Service
• Training
• Retail
• Direct Sales
• Inventory Management
• Product Marketing
• New Business Development
• Business Analysis
• Customer Retention
• Customer Satisfaction
• Sales Presentations SOFTWARES HMX Vision
• Dayforce
• Onshift Software
• CRM (Customer Relationship Management)
• AHT (American Healthtech) Windows
• Healthcare Management
• Recruiting
• Computer Networking
• Financial Report Writing
• Human Resources
• Management
• Employee Orientation
Contact this candidate