Susan Friend

Olathe, KS *****

913-***-**** ad3yjv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dedicated, detail oriented, personable office coordinator who is efficient in administrative support, customer service, scheduling and time management, and coordination of front desk operations. Proven experience in multitasking, and prioritizing responsibilities to ensure a smooth and productive office.

Skills

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Benefit Verification

Schedule Management

Administrative Duties

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Calendar Management

Customer Service

Attention to Detail

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Insurance Verification

Office Administration

Medical Terminology

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Strong Work Ethic

Interpersonal Relationships

Data Entry

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Staff Coordination

Process Improvement

PROFESSIONAL

University Health - Dermatology. (July 2019 - Present)

Clinic Access and Scheduling Coordinator (December 2023 - Present)

Clinic Access and Scheduling Representative II (June 2022 - December 2023) Patient Access and Scheduling Representative (July 2019 - June 2022)

●Function as team leader/coordinator for PASR I and PASR II staff.

●Oversees monitoring employee productivity and quality of work.

●Serves as an additional facilitator and resource as needed..

●Monitors productivity of employees.

●Provide guidance to staff.

●Orientate, train and mentor employees.

●Demonstrates expertise in maximizing clinic schedules.

●Responsible for all aspects of the registration process.

●Communicates health benefit information including financial obligations and refers to financial counseling.

Susan Friend

Olathe, KS 66062

913-***-**** ad3yjv@r.postjobfree.com

V Wealth Management Metcalf Partners June 2015 - July 2019

Office Manager/ Administrative Assistant

Process inbound phone calls.

Provide customer service support for clients, management and staff

Assist with marketing activities for advisors/clients.

Organize appreciation events.

General office management duties

Lead source of communication with financial offices, corporate and all outside vendors

Kansas City Urology Care November 2009 - May 2015

Administrative Assistant and Billing Department

●Daily data entry into patients accounts to ensure billing accuracy; and review of postings prior to claim submission.

●Communicate in a clear and concise manner to personnel, clients and physicians.

●Daily and Monthly balancing and closing of all billing charges entered.

●Provide quality customer service to all outside vendors, patients, and employees.

●Handled administrative support to the patients and staff in the area of patient appointment scheduling, registration, updating of demographic data, and answering general questions pertaining to patient billing, including insurance pre certification.

EDUCATION

Bachelors of Fine Arts in Communication Emporia, Kansas

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