Komala.D

Project Manager/Business Systems Analyst/Scrum Coach/Scrum Master

ad3yjs@r.postjobfree.com 361-***-****

LinkedIn : https://www.linkedin.com/in/komala-doreraj-2052331a1/

Irving Texas

PROFILE:

Success driven Project Manager/Scrum Master/Business system analyst with 10+ years of experience eager to join the team. Proficient in providing analytical support for diverse business projects. Maintaining a record of improving productivity, expert in business cycle management, business data clarification and eliciting project requirements. Driven by low supervision, strong leadership, and high competence, written & verbal communication skills shared with ability to work under pressure to keep up with the deadlines.

CERTIFICATION:

Scrum Coach Accredited Certification (International Scrum Institute).

Scrum Master Accredited Certification (International Scrum Institute).

Scrum Product Owner Accredited Certification (International Scrum Institute)

Scaled Scrum Expert Accredited Certification (International Scrum Institute)

Kanban Expert Accredited Certification (International Scrum Institute)

Lean Six Sigma Green Belt Certification

EDUCATION:

Masters in management and information Systems from Central Michigan University (2015-2016)

Batchelor’s of Technology in Electrical Engineering from CRV Institute of Technology and Sciences (2008-2012

TECHNICAL SKILLS

SDLC Methodologies

Waterfall, Agile-Scrum, Waterfall-Scrum Hybrid, Extreme Programming (XP), Spiral, SAFE

Requirement Management Tools

Teradata SQL Assistant, SQL server Management Studio, Visual Studio Team Services, HP ALM, JIRA, RALLY, Blueprint.

Reporting Tools

IBM Cognos BI, MicroStrategy, Business Objects, Tableau, SQL Server Reporting Service.

Graphical & Modeling Tools

MS Visio, Balsamic, Rational Rose, UML, Mockup Screens.

Databases

MS Access, MYSQL, Microsoft SQL (T-SQL), Oracle 9i & 10g (PL/SQL).

ETL Tools

Teradata SQL Assistant, SQL Server, DataStage

Testing Tools

HP QTP, LoadRunner, Bugzilla, Selenium, Parasoft

Microsoft Tools

MS Office Tools (Word, PowerPoint, Excel) MS Access, MS SharePoint, Outlook 365

Languages

SQL, PL/SQL, T-SQL, HTML, XML, C, C++

Operating Systems

Windows XP, 7, 8, 10, Linux, Mac OS

PROFESSIONAL EXPERIENCE

EMPLOYER: NTT DATA INC SEP 2023-PRESENT

CLIENT 1: CITI BANK, IRVING, TX DURATION

SR TEACHNICAL PROJECT MANAGER SEP 2023-PRESENT

PROJECT DESCRIPTION:

Cardinal Effort: Scope of the project was to offer Edward Jones a banking lending solution to fulfill the wealth management activities such as Checking, Savings, secured backend lending, credit cards and mortgages etc.

EDJ CART: This was done based on the changes incorporated in the architecture. This was internal to Citi where they was a review team who would go through all the changes step and step and then approve the process based on the budget constraints. CART and Global CART team was responsible for architecture and control reviews prior to approval.

ROLES AND RESPONSIBILITIES:

As a Project Manager interacted with Business teams from Citi to understand As-Is and To-Be systems on an overall basis.

Conducted PI Planning based on SSO effort for Cardinal and made sure that architectural changes called out for the team to estimate the work for Release 1.

Involved in release planning and prepping the test strategy across all the streams in Cardinal and presented it to Leadership.

Involved in CART approvals right from approaching the BISO, TISO and getting approvals on an overall program level.

Conducted various Product calls with Product team to understand the requirements and clarify the requirements for the dev team.

Conducted Backlog grooming sessions to get the UI finalized and a final sign off from the Business team and baselined requirements.

Conducted daily stand up as well as Sprint planning sessions to accommodate the team’s work and regularly kept track of the metrics and cadence of the team by using velocity, sprint burn up, sprint burndown, release charts etc.

Drafted Features list right from scratch enlightening the complete team regarding In Scope and Out of Scope Features as well as the Assumptions made by the team so that the transparency is maintained with the client.

Conducted daily stand up as well as Sprint planning sessions to accommodate the team’s work and regularly kept track of the metrics and cadence of the team by using velocity, sprint burn up, sprint burndown, release charts etc.

ENVIRONMENT: JIRA7.0.0, MS Visio, MS Project, MS (Power Point, Excel, Word, Project), SharePoint, Java, Service Now, MS SQL Server.

EMPLOYER: RENEE SYSTEMS INC MARCH 2019-SEP 2023

CLIENT 1: VERIZON, IRVING, TX DURATION

SR. PROJECT MANAGER /SCRUM MASTER OCT 2021- SEP 2023

PROJECT DESCRIPTION:

Legacy APR Boxes: Managing and upgrading the legacy APR boxes. These set up boxes mainly withhold maintenance all over Guide/Player/Voice areas. APR legacy boxes mainly concentrates on the features such as VZ Dollars, 2nd supplier omni-Remote, Ads client extension, FTV Home Apps, Accessibility changes, QR codes, On Demand Portal and Branding changes.

FCL Client product: It withholds both QAM and QAMLess boxes where QAM represents the solution for legacy boxes while QAMLess represents two main divisions with upgrades in each of the areas. QAM Is based on a moca cable which further has a dependency on the VZ network whereas QAMLess we can plug this device into any Network (which mainly goes through an IP).

ROLES AND RESPONSIBILITIES:

As a Project Manager interacted with Business teams from VZ to understand As-Is and To-Be systems on an overall basis.

Conducted various Product calls with Product team to understand the requirements and clarify the requirements for the dev team.

Conducted Backlog grooming sessions to get the UI finalized and a final sign off from the Business team and baselined requirements.

Drafted requirements in JIRA for various Events fields right from Event Exchange, Facility Name, Installation ID’s, Exchange ID etc.

Conducted daily stand up as well as Sprint planning sessions to accommodate the team’s work and regularly kept track of the metrics and cadence of the team by using velocity, sprint burn up, sprint burndown, release charts etc.

Drafted Features list right from scratch enlightening the complete team regarding In Scope and Out of Scope Features as well as the Assumptions made by the team so that the transparency is maintained with the client.

Conducted daily stand up as well as Sprint planning sessions to accommodate the team’s work and regularly kept track of the metrics and cadence of the team by using velocity, sprint burn up, sprint burndown, release charts etc.

Drafted Features list right from scratch enlightening the complete team regarding In Scope and Out of Scope Features as well as the Assumptions made by the team so that the transparency is maintained with the client.

ENVIRONMENT: JIRA7.0.0, MS Visio, Java, MS Project, MS (Power Point, Excel, Word, Project), SharePoint, Azure SQL Server,

Databricks SQL Server 9.x/10.x, Mongo DB, VS 2010.

CLIENT 2: ARMY & AIRFORCE STATE OF DALLAS EXCHANGE SERVICES, DALLAS, TX DURATION

Sr. Project Co-Ordinator/ Business Systems Analyst APRIL 2021-OCT 2021

PROJECT DESCRIPTION:

Project 1: Event Management Tool: Enhance the AAFES Exchange website and modify it with Events so that the Veterans/ Customer representatives can create/edit/update/approve/reject/cancel/delete events. The work revolved around UI enhancements of PWA Tool.

Project 2: User Management/Brand and Category Management: New initiative for User Management Modules across AAFES and assigning them on a hierarchical level and associating the brands to their respective logos and Categories.

ROLES AND RESPONSIBILITIES:

As a Project Co-Ordinator interacted with Business teams from AAFES to understand As-Is and To-Be systems on an overall basis.

Interacted with Legal Business team to understand the Legal structure-pre and post impact it had on the current system and the legal implications when user schedules an event up to the Event Service being used in the backend to schedule an event across AAFES.

Conducted various Brainstorming sessions, Interviews, Questionnaires with various departments associated with the PWA Tool.

Drafted requirements that revolved around enhancing the UI and including a brand new ‘Events’ options for Veterans so that they can go ahead and schedule any specific events and post them in the application which is similar that of Facebook Events posting and feel.

Conducted pre analysis on Facebook Events to understand various Event fields as well as REST services that are required to schedule an Event.

Drafted mockups and Wireframes by using Balsamiq and Lucid chart to present various options to the client so that they can decide the feel and look of the UI and give inputs regarding various event details and REST services requirements that are supposed to be incorporated in these Event fields.

Drafted Non -Functional requirements which included the details like Browser Matrix, Application load test, Concurrent users per sessions, Availability requirements, Localizations, Logging mechanism and third -party integrations on a higher level.

Drafted Versioning requirements for PWA tool explaining how the process from Saved Changes would go to either Submitting/Approving/Rejecting an Event and then once approved how it can be cancelled/deleted from the tool and its versions.

Conducted various Sprint demo sessions to the client and drafted the changes as Change request and conducted Impact Analysis and understood the change and the severity so that CR is raised and accommodated in the upcoming sprints as an enhancement.

ENVIRONMENT: JIRA7.0.0, MS Visio, MS Project, MS (Power Point, Excel, Word, Project), SharePoint, Azure SQL Server,

Databricks SQL Server 9.x/10.x, Mongo DB, VS 2010.

CLIENT 3: TAPESTRY, NORTH BERGEN, NJ DURATION

Project Co Ordinator/Business Systems Analyst JAN 2021-MARCH 2021

PROJECT DESCRIPTION:

Project 1: Discovery: Migration of Kate Spade UK DC to Kate Spade EU DC

The scope of this project is to move KS UK DC to KS EU DC due to the new Brexit implications. Bleckmann UK being replaced with Hellmann UK. Addressing the Brexit challenges like shipping from UK to EU and returning from EU to UK for the retail store.

Project 2: Ecometry Replacement: Replacing Ecometry with IBM Sterling

The scope of the project is to replace OMS Ecometry with IBM Sterling. All the workstreams accounting to Inventory order fulfillment and Commerce services with Inventory Capture/Lookup for entire migration enhancing the omni channel experience.

ROLES AND RESPONSIBILITIES:

As a Business Analyst/Project Co Ordinator interacted with Business teams from KS_UK to understand the As-Is system model post Brexit

Interacted with Legal Business team to understand the Legal structure-pre and post Brexit. Understood the impact they had on incurable VAT taxes and Duty charges on goods and their movement between UK and EU enhancing the omni channel experience.

Drafted the Order Orchestration requirements such as Order Capture Platform, Store Orders, OMS, Stock Availability, Payments, Fraud checks, Taxes, Shipping, Fulfillment in line with the backend REST services.

Drafted the Order Capture types based on the As-Is system specifications such as Store Orders, Employee Orders, Monogramming, Order with gift wraps (with no message/with message), Back Orders, E gift cards, BOPIS Orders, Reships, Buy Online Fill from Store, Buy Online Ship from Store, Buy IN Store Ship to Home, Buy Online Return in Store, Order in Store-Return to DC.

Drafted the Payment methods such as Apple Pay, Visa, Debit, Credit Card, Klarna, Gift Card, Ali Pay, JCB, Diners Club, Amex etc.

Drafted the Order shipping standards/methods right from Standard UK shipping, Stand Europe Shipping, Express Shipping, Saturday/Sunday shipping with the Area restrictions across Europe enhancing the omni channel experience.

Drafted the Order Communication triggered based emails, Such as Order Confirmation email, Order cancellation email, Return confirmation email, Refund confirmation email and Shipping confirmation email as well as Expedited shipping.

Drafted all the Call Centre Management capabilities for Call Centre Module such as Hellmann OMS specifications, Customer queries, Order tracking, Proof of purchase, Order Modification, Phone Orders, Live chat, return labels, Case Management and Client Telling, Appeasements and Refunds in line with the backend technical requirements withholding the REST services.

ENVIRONMENT: JIRA7.0.0, MS Visio, MS Project, MS (Power Point, Excel, Word, Project), SharePoint, VERSION ONE,

IBM Sterling, SQL Server 9.x/10.x, Mongo DB, VS 2010.

CLIENT 4: TOYOTA MOTORS, Plano, TX DURATION

Business Systems Analyst/Scrum Master MAY 2020- JAN 2021

PROJECT DESCRIPTION:

Project: Migration of One App from Azure to ForgeRock:

The scope of this project is to move on premise data solution, Azure to complete cloud native architecture called ForgeRock. The delivery plan consists of an interim solution set up in Azure to begin migrating data from Azure to ForgeRock and then a transformation solution setup to complete implementation.

ROLES AND RESPONSIBILITIES:

As a Business Analyst interacted with OneApp developers, One App Azure DevOps/FR DevOps Lead, ForgeRock SME’s, QA Lead and Offshore Operations team to draft the As-Is system of OneApp application with Azure being the backend database.

Conducted GAP analysis to understand how the system pulled the data from Azure and how would it pull the data into ForgeRock.

Involved in various Epics discussion and their timelines right from Split Billing, Digital Key,19DCM,21MM, TFS etc. to have an insight about the timelines and the interdependencies linked with the other teams.

Involved with Product Owner in identifying the Epics like Log Masking/Digital Key/Sign In with Apple etc. and the Minimal Viable Product.to replicate from Azure ADLS to ForgeRock explorer.

As a Scrum Master conducted Sprint Planning session to define what the team of developers would be working in the current Sprint.

Made sure that Sprint Goal had consensus with both Product Owner and Product development team and conducted UAT sessions.

Locked the Sprint Goal, Sprint user stories and Sprint tasks for the team in JIRA board.

ENVIRONMENT: Scrum, HPQC 10.0, JIRA7.0.0, MS Visio, MS Project, MS (Power Point, Excel, Word, Project), SharePoint, VERSION ONE, MS Azure, SQL Server 9.x/10.x, Mongo DB, VS 2010, Lucid Chart.

CLIENT 5: CAESARS ENTERTAINMENT, Las Vegas, NV DURATION

Business Systems Analyst/Scrum Master JUNE 2018- MAY 2020

PROJECT DESCRIPTION:

Project: 1 EDW Migration from Teradata to Azure

The scope of this project is to move on premise data solution, Teradata, to a completely Cloud native architecture called Azure. This will be facilitated in partnership with two vendors, Cognizant and Datometry. The delivery plan consists of an interim solution set up in Azure to begin migrating data from Teradata to Azure, and then a Transformation solution set up to complete the implementation.

Project: 2 GDPR (General Data Protection Regulation):

The scope of the project was to protect all EU citizens (including those residing in US) and their personal information, both in Europe and outside of Europe. The personal identification information (PII) included ANY information that can be used to identify an individual person directly (name, email address) OR indirectly (location, IP address, mobile device) .

Project: 3 LEAP (Loyalty Externalization and Partnerships)-Discovery Phase

The scope of the project was to develop a web- based application that allows Tier matching between TR and TR partners. The scope included deployment of block chain network using the Ethereum open source to Caesars provided Azure subscriptions, demonstrate how a Block chain solution can read from existing back-end system (Existing Loyalty Program Software) and use the data inside Smart Contracts, manage Partner and Exchange configurations through the LEAP manager.

Project: 4 Retail POS (Point of Sale)

The scope of the project is that Caesars Retail is embarking on a system and software transformation to optimize and improve business processes around Inventory, Point of Sale, and Warehouse management. Caesars is implementing Microsoft D365 as the core of its complete retail solution with integrations to current systems and potential new third-party system to support the enterprise needs. Key business functions support will include Store Operations (including POS), Pricing and promotions, Inventory management, Warehouse management, Purchasing, Assortments. This would be applicable for different tracks such as RITS (Retail Integration Transaction Services), WMS (Warehouse Management System), Inventory and Finance.

Project: 5 Digital Asset Management (DAM)

The scope of the project is to have a centralized system for locating digital assets and their associated metadata. This will allow Marketing to manage and easily locate digital assets efficiently. Digital Asset Manager (DAM) would solve the storage capacity problem by providing a solution that has large capacity storage space. DAM storage system also provides a library application that would assign nomenclature, expiration dates, licensing information, and other documentation associated with assets, reducing the time and effort needed to locate and confirm usage rights of an asset.

ROLES AND RESPONSIBILITIES:

Involved in understanding various source systems over an enterprise level and the corresponding data that they with-hold as well as process models of various databases involved with the source systems.

Lead business requirements meetings with various business users to produce clear and concise BI Enterprise solution, ADLS requirements.

Responsible for cultivating relationships and helping the business to be successful by making data understandable and actionable in ADF.

Ensure systems meet the business needs of users by acting as a liaison with users and user representatives regarding system OCM requests and specific business requirements design in accordance with the ADLS folder structures.

Develop models for sourcing, extraction, transformation and loading the data into target systems in the form of Data Flow and Process Flow diagrams for the To-Be Azure SQL DWH and ADLS folder structure/Blob container.

Manage the flow of processes with Data and Analytics team to work on over- riding tables being imported across delta as well as Incremental loads by using Query Surge and Hyper Q by coordinating with Datometry (Vendor) and QA Lead (Caesars Team) and providing the prerequisites for the developers to develop their code in Databricks and table evaluation in Blob and ADLS.

Use Business Process Model Notation by using MS Visio to draw these Process diagrams and present it to the Business to make business decisions and understand the urge of making profit across the organizations and deploying/running the pipelines in Azure DevOps.

Involve in understanding process models of various databases involved with the source systems as in understanding the query processing in Teradata SQL Assistant, verifying whether they used direct query or data extracts, its connections like JDBC or ODBC, servers used for the proper flow of data like Windows ETL Server/ IBM LINUX Server, MS SQL Server, shell scripts being used across the process, incremental pulls, to render a solution to the Business team and drafted various scenarios for UAT across downstream extracts.

Interact with various System Specialists to understand the As–Is systems and if they are using any native scripts to process the flow like TPUMPS, BTEQ’s, data from MS SQL Server, Merge Purge and documented those in the form of Process Flow diagrams by using MS VISIO.

ENVIRONMENT: Waterfall-scrum hybrid, HPQC 10.0, JIRA7.0.0, MS Visio, MS Project, MS (Power Point, Excel, Word, Project), SharePoint, Databricks, ADLS, Blob, Azure DevOps, VERSION ONE, MS Azure, ASP.NET 4.0, SQL Server 9.x/10.x, VS 2010, TFS, Visual Studio Team Services, Visual Studio Code.

EMPLOYER: BSASPEC INC NOV 2017- MARCH 2019

EMPLOYER: XCHANGE SOFTWARE FEB 2017-AUG 2017

CLIENT 1: KOHLS, Menomonee Falls, WI DURATION

Business Systems Analyst/Scrum Master FEB 2017–MAY 2018

PROJECT DESCRIPTION: The scope of the project was to enhance the management and tracking of orders at a retail Store associate level when the Order cycle starts so that we had an increase in sales and customers with an optimized revenue to provide better customer service. Enhancement was done on a Store facing application mainly to track and complete the Picking and Packing process of the Orders. Two sequences of applications ran on the device namely Ship from Store (SFS) and Buy Online Pick Up in Store (BOPIS). Orders were assigned to the Store associate in two ways namely Custom Picking and Auto batch and it was further shipped to the customers either by Dropship through third party vendor or Customer Pickup wrt to OMS.

ROLES AND RESPONSIBILITIES:

Involved in prior documentation and business process for OMS to understand the scope and development of the system being developed for the retail store.

Facilitated JAD, Brainstorming sessions to allow different stakeholders to communicate their viewpoints with each other, resolved any concerns and came to an agreement quickly. Conducted one on one interviews to understand the requirement of the stakeholders.

Involved in writing Test Plans, Test Cases and Test Scenarios and arranged triage calls between developers and testers so that the bug cycle was taken care and made sure that OMS requirements didn’t get deviated and conducted UAT sessions during deployment.

ENVIRONMENT: Waterfall-scrum hybrid, Java, HPQC 10.0, JIRA7.0.0, MS Visio, MS Project, MS (Power Point, Excel, Word, Project), SharePoint, REST, MS Azure, ASP.NET 4.0, MS SQL Server 9.x/10.x, VS 2010, TFS, Visual Studio Team Services, Visual Studio Code.

UNISYS (7-11 STORES), Hyderabad, INDIA DURATION

SERVICE SUPPORT REPRESENTATIVE OCT 2012 –MAY 2015

ROLES AND RESPONSIBILITIES:

Worked as a Technical Support Analyst (SSR 2) in Unisys India Pvt Ltd.

Worked for the Client NEC -7 eleven in which we used to configure and manage the networking devices like Vanguard and Juniper Routers, VLAN Switches and Juniper 5GT and Cisco Access Points.

Used to Configure the networking devices for the 7 Eleven stores.

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