Susan C. Miller
Taylor, Texas 76574
*************@*****.***
Summary of qualification
*25+years Mortgage *Encompass *Empower
*FNMA/FHA/USDA/VA *Bond programs *Contract to close
*Accounts Receivable *Accounts Payable
05/2014 – Present - Uber, Lyft and DoorDash (part-time/self-employed) Driver
08/2019 – 09/2020 - Nationwide Home Loan Finance (part-time/quarterly basis) Loan Auditor for suspended loans.
*Contacted appropriate Loan Officers, Processors and Lenders as required. 08/2014 – 01/2018 - Mortgage Alternatives
Consultant
* Liaison for Management, Loan Officers and Corporate Office regarding branch operations, processing and closing projections.
* Coordinated processing procedures for branch offices.
* Order appraisals, title commitments and insurance information.
* Approved closing instructions prior to closing.
* Approved Settlement Statements for accuracy.
* Tracked and prioritized shipping files per secondary commitments. 10/2013 - 4/2014 - Milestone Community Builder
Closing Coordinator / Transaction Manager
*Coordinated calls with buyers, lenders and Real Estate agents on approvals and closings.
*Assisted appraisers with comparable sales for new communities and new home sites.
*Reviewed and approved closing documents, Settlement statements and sales contracts.
*Managed delivery of collateral documents for accounting. 10/2011-5/2012 – America Home Key, Inc.
Loan Closer/Funder:
* Prepared closing documents per investor guidelines.
* Requested wires for daily funding.
* Reviewed Settlement Statements, calculate applied fees and charges.
* Funded and shipped files per investor requirements.
* Worked with various Homeowner Associations regarding fees, rules and regulations. 3/2010-12/2010 - Sente Mortgage
Lead Fulfillment Coordinator:
* Safeguarded operational systems, processes and policies of pre-funding and post funding operations.
* Ensured loans were closed properly according to investor policies.
* Verified fair lending and compliance policies were followed.
* Coordinated lines of communication between operations, sales and compliance.
* Primary contact for Operations, Closing, Insuring, Shipping and Post-Closing. 8/2008-3/2010- IndyMac Federal Bank/One West Bank
REO Loan Processor/Closer:
* Opened title with Foreclosure Attorneys.
* Prepared closing instructions and wire instructions.
* Reviewed Settlement Statements and Mortgage/Deeds for accuracy.
* Executed documents pertaining to escrow and contract requirements.
* Assure closing documents were delivered in a timely manner to investors.
* Prepared wires and buyer signed documents were received at time of settlement. 5/1999-7/2008- DHI Mortgage
Assistant Closing Manager:
* Warehoused the Note, Deed of Trust and other post-closing documentation.
* Prepared servicing packages to ship to investor.
* Prepared reports including management, monthly summaries and costs reports.
* Developed and improved policies and guidelines regarding operating procedures.
* Researched legal, technical and policy issues as needed per each investor. Resolution Specialist/Processor:
* Communicated with buyers regarding miscalculations regarding dates and errors.
* Prepared Letters of Intent per Investor purchase requirements.
* Assisted with preparation for foreclosure proceedings.
* Prepared Letters of Default and/or Demand Notices.
* Reviewed and filed title claims along with the research for chain of title.
* Prepared packages for attorneys to initiate foreclosure proceeding.
* Processed and researched spreadsheets regarding fair market value of properties and balances of loans in default with regard to REO properties. Closer:
* Prepared closing documents for Title Companies and Attorneys.
* Audit files to ensure accuracy of documentation for closings.
* Reviewed Settlement Statements to calculated fees and charges.
* Successfully closed between 70-120 loans per month. Suspense Specialist/Post Closing Processor/Bond liaison:
* Retrieved documentation for investors on closed loan packages.
* Assisted with correspondence to buyers regarding investor coupon payments.