Katherine Thomas-Brown

Houston, TX *****

713-***-**** - ad3yjb@r.postjobfree.com

Professional Summary

Dedicated and detail-oriented individual seeking a position where I can utilize my strong customer service skills and ability to actively listen and analyze information, while working alone or in a team environment.

Skills

Calendar and Scheduling Software

Customer Service

Outreach Calls

Attention to detail

File management

Policy interpretation

Payment Submission

Cash handling

Management

Claims software proficiency

Critical thinking

Decision making

Review policy for applicable coverage

Accident review

Work History

11/2021 to 01/2024

11/2018 to 11/2021

Claims Specialist II

GEICO – Katy, TX

Set up auto claims for various customers.

Resolve coverage issues.

Investigate liability.

Obtain photos, videos, and witness statements.

Obtain recorded interviews to assist with liability or coverage investigations.

Submit payments to body shops, customers, and adverse carriers.

Schedule inspections, repairs, and rentals.

Discuss claims process with policy holders and claimants.

Explain coverage limits.

Deescalate calls to resolve issues for various customers.

Perform call backs to policy holders and claimants to make sure they understand the claims process.

Communicated fraud concerns for review.

Check payment status for various customers.

Complete continuing education as required for Texas license.

Advise liability and discuss the rules of the road.

Speak to adverse carriers about claim status and set up claims.

Care Concierge

CVS Pharmacy – Houston, TX

Care Concierge 10/20 -11/21

Facilitated patient requests for assistance with making appointments for various health services.

Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Provided each patient with information on various services provided by Minute Clinic and Pharmacy.

Worked closely with patients to ensure that they were able to find products within store, while promoting CVS programs.

Assisted patients with insurance verification with Minute Clinic insurance checker tool.

Operations Supervisor 05/20 - 10/20

Effectively communicate information with store crews and other members of management.

Worked closely with store crews to assign, direct and follow up on all assigned duties.

Handle customer relations issues in accordance with company policy and promote positive shopping experience for all CVS customers.

Price merchandise and stock shelves.

Maintained displays, signage, and inventory weekly of promotional and seasonal merchandise.

Shift Supervisor Trainee 11/18-05/20

Promote CVS customer service culture of greet, offer, help, and thank.

Assist customers with questions and complaints.

Supervise store crews by assigning, directing and following up on all activities.

Work effectively with all members of management.

Demonstrated respect, friendliness, and willingness to help wherever needed.

Offered friendly and efficient service to all customers.

Handled challenging situations with ease.

07/2016 to 11/2018

Retail Sales Merchandiser

Advantage Solutions – Houston, TX

Organized store merchandise displays to promote and maintain visually appealing environments.

Stocked merchandise, clearly labeling items, and placing POP/POS materials.

Assembled promotional displays, including quarter and full-size point of purchase displays.

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Updated pricing and signage to complete product displays and educate customers.

Performed store audits.

04/2014 to 07/2016

Retail Sales Merchandiser

Acosta Sales & Marketing – Houston, TX

Organized store merchandise displays for Kraft and Proctor & Gamble products to promote and maintain visually appealing environments.

Stocked merchandise, clearly labeling items, and arranging item according to planogram.

Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.

Planned and coordinated product availability for advertising and promotion purposes.

Assembled promotional displays, including quarter and full-size point of purchase displays.

Removed damaged, out-of-code and discontinued items from displays.

Educated employees on new merchandise.

Verified products appeared at correct locations in proper quantities.

10/2013 to 10/2014

Merchandiser

Mondelez International – Houston, TX

Worked in various retail stores on route to merchandise Nabisco products.

Updated pricing and signage to complete product displays and educate customers.

Assembled promotional displays, including quarter and full-size point of purchase displays.

Verified products appeared at correct locations in proper quantities.

Removed damaged, out-of-code and discontinued items from displays.

Prepared interesting and innovative visual displays to grab customer interest and promote sales.

Education

Pursuing

BBA: Business

University of Houston - Downtown - Houston, TX

05/1990

GED

Houston Community College - Houston, TX

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