**** ******* **** **

Katy, Tx *****

346-***-****

ad3yja@r.postjobfree.com

Ashley Ramirez

Career Objective

● Hardworking Agent Knowledgeable in customer service, sales and account management. Experienced in handling customer inquiries, managing customer accounts, and overseeing sales operations. Skilled in problem solving and providing professional customer service.

SKILLS

● Time Management

● Problem Solving

● Technical Support

● Product Sales

● Information Documentation

● Customer Service

● Polite Communication

● Negotiating and Persuasion

EXPERIENCE

Rejuvenate Dentistry, Richmond, TX — Office Manager/Rep Agent January 2020 - PRESENT

● Managed day to day operations of the office, such as ordering supplies, maintaining equipment, and managing calendars.

● Responded to customer inquiries via phone or email in a professional manner.

● Maintain confidential records relating to personal matters.

● Prepare weekly reports detailing sales figures, forecast, and key performance indicators.

● Resolve customer inquiries and complaints with timelines and professionalism.

● Provide excellent customer service, demonstrating strong communication and interpersonal skills.

● Build positive relationships with customers through constant follow up communications.

● Utilize problem solving abilities to troubleshoot customer issues promptly and professionally.

● Successfully handle escalated calls with patience and understanding.

● Maintain accurate records of client interactions, and transactions.

● Arrange meetings concerning issues involving clients.

● Collect fees, commissions, and other payments, according to contract terms.

Pediatric Dental Safari, Katy, Tx — Dental Insurance Coordinator April 2012 - December 2019

● Assisted Clients with understanding insurance policies and coverage options by providing detailed explanations.

● Generated monthly reports summarizing progress made towards achieving organizational goals.

● Analyzed insurance claim forms or related documents to review for completeness and accuracy.

● Researched patient complaints regarding denied claims or incorrect reimbursements quickly and effectively.

● Monitored provider participation status on an ongoing basis to ensure timely payment processing.

● Maintain detailed knowledge of insurance products offered by various carriers.

● Prepared monthly financial statements for review by the team leader and supervisor.

● Provided detailed explanations of benefits when necessary to ensure customer satisfaction.

● Created, maintained, and updated patient records in accordance with HIPPA regulations.

● Reviewed claim denials and appeals processes while ensuring compliance with regulatory guidelines.

EDUCATION

Taylor High School, Houston TX — High School

Graduated 2008

Certifications

CPR and XRAY

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