CAROLINE GIOITTA

**** **** **** ****** ********* Ohio 44113 216-***-**** ad3yj4@r.postjobfree.com

CAREER GOAL - Seeking an Administrative Coordinator’s / Customer Service position with a company/ agency, which will utilize my skills, abilities, and great experience which I have built in the business/public administration field. I have developed a never say never approach to making projects successful and hope to find a position that fits my skill set.

EXPERIENCE

May 2019 – Present

Sales Support/Customer Service Coordinator, Hillcrest Foodservice

Hillcrest Foods is a wholesale and retail foodservice company with over 10,000 products servicing Cleveland Restaurants, Hotels, Grocery Stores with an entire line of special-order products.

•I coordinate driver schedules with Shipping Dept and Receiving Invoicing

•Process all special order requests, keep track of inventory, and purchasing through “Power Net” and “Powercell.” All microsoft programs working on the AS400 platform

•Phone and sales support - other related administrative duties

•Drive sales – calling and taking orders from a list of customer contacts throughout the week

•Work to integrate new program “Message Desk” platform to stramline the customer process, through on going updates and changes with the order process, cutting down on daily phone time with instant acces to customer orders

AUGUST 2013 – FEBRUARY 22, 2019

ADMINISTRATIVE ASSISTANT, SANSON COMPANY

Sanson Company is the largest wholesale and retail product company in Cleveland, Ohio.

•I coordinated driver schedules with Shipping Dept and Receiving Invoicing, Template

•(Temperature control) procedures for outgoing trailers, coordinated People Net program schedules and tracking routes for drivers. Coordinated State and Local regulation forms, scheduled the drug testing program for the drivers.

•Assist with the coordinating of Discount Drug Mart account processing and invoices

•Backup Cashier duties; reconcile daily cash accounts, daily deposits, credit card processing.

JUNE 2011 – AUGUST 2013

PROJECT/MARKETING COORDINATOR COMMUNITY SCHOOLS,

ICM INTEGRATED CONSULTING MANAGEMENT OAKWOOD VILLAGE

•Implemented training course for new recruits — speeding profitability

•Coordinated School bus drivers’ program.

•Project Consultant – performance management plan for Charter Schools

•associated with Whitehat Management of Akron, Ohio.

•Enrollment and Marketing plan implementation for 2011 and 2012 school

•years, surveys, developed brochures and other related assignments.

EDUCATION

1995

Cleveland State University Cleveland, Ohio

•B.A., Political Science with a Minor; Business Administration.

Graduated Summa Cum Laude.

2000

•M.A., Political/ History

2002

•M.S.U.S., Urban Studies; additional course work in Public Administration/Public

Affairs

1990

•Commercial Photographer - Wedding and Portrait portfolio

•Cooper School of Art, Carnegie Ave. Cleveland, Ohio

SKILLS

Commercial projects - Weddings, Portrait Work, Real Estate, and Architectural work. All formats 4x5, 35mm, various other related mediums; film, digital, graphic arts.

Project Management – Implemented training program for ICM attendees, created surveys, and developed brochures for ICM training programs

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