Andrea Rocha

Anaheim, CA ● ad3yj2@r.postjobfree.com ● 714-***-****

Objective

Detail-oriented and customer-focused professional with a proven track record in customer service and administrative roles. Seeking a customer-facing position where I can leverage my communication skills and experience to provide exceptional service and support to clients. Skills and Qualifications

• Great customer service skills

• Ability to multitask and prioritize effectively

• Strong attention to detail

• Conflict resolution skills

• Excellent communication

• Problem solving skills

• Typing Certification:40 WPM

• Proficient in Microsoft Office Suite

Work Experience

Office Administrator Nov 2023 – Present

Alliant Garage Door Anaheim, CA

• Handle incoming calls from customers, answering inquiries, and addressing concerns regarding garage door services

• Schedule and confirm appointments for garage door repairs and maintenance

• Schedule and dispatch technicians to appropriate locations according to predetermined schedules, customer requests or immediate needs

• Order parts and supplies for the company, ensuring timely procurement and inventory management to support smooth operations

Leasing Assistant Apr 2019 – Dec 2022

Eastridge Apartment Homes Orange, CA

• Responsible for leasing available apartment units and preparing lease agreements

• Conducted tours for prospective tenants, showcasing property amenities and answering inquiries

• Assisted current residents with work orders for repairs and prepared renewal offer letters/agreements

• Maintained records of current residents' rental insurance and ensured vendor insurance compliance Receptionist Oct 2016 – Jul 2017

18/8 Fine Men’s Hair Salon Anaheim Hills, CA

• Greeted clients and facilitated check-in procedures upon their arrival for appointments

• Scheduled appointments for twelve stylists and resolved scheduling discrepancies

• Performed light housekeeping duties, including cleaning towels, capes, sweeping, and stocking refreshments

• Managed cash register operations, including opening and closing procedures Credit Buyer Oct 2012 - Sep 2013

Consumer Portfolio Services Irvine, CA

• Handled a high volume of calls from auto dealerships and marketing representatives

• Reviewed applicants' credit profiles to determine lending contracts or negotiated loan terms

• Followed up with dealerships to ensure timely submission of contracts

• Provided exceptional customer service while adhering to company policies and procedures Education

High School Diploma

Cypress High School Cypress, CA

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