Customer Service Pick Up
Resume:
Jemesha Garrett
Houston, TX *****
**************@*****.***
I'm here to find the most creative job that pays fair towards my skills and what I have to offer to their company or facility. I have three google certificates in data analytics, I am reliable to build a team and very perceptual at communicating with others. I'm a team player that is always ready to win. Work Experience
Digital Shopper
Walmart - Houston, TX
August 2022 to Present
I am an online digital shopper that fulfill orders for our online customers. Online grocery shopping is gather groceries and place orders in totes to take into delivery or pick up. Merchandising, answering online/ pick up calls, zoning, customer service, financing merchandise, pricing, stocking and order tracking are skills that came along after training for leading positions with multiple coaches and team leads. I've also trained other associates and lead them to success with new skills. Providing top quality to online/pick up and in store shoppers with any assistance pleasantly. Fulfilling orders in time while rate is above 100%, Dispensing orders to customers if needed, cleaning up and organizing the back stock and currently taking on challenges to build myself into a store manager. Receptionist/Call Center Representative
Alorica - Humble, TX
April 2020 to August 2022
A call agent customer service representative for MLB channel and Ciggna life/health insurance while successfully going through the required training. Problem solving, communication, answering inbound calls, evaluating problems and complaints of the callers, providing proper solutions, responding to the needs of customers, selling and giving information on the products or services, processing orders, forms, and applications are skills gained from the position. Handing customer engagements positively to make them feel comfortable while they are giving out confidential information over the phone were one of the main goals to succeed. Market research calls to new and existing customers. Card payments, inquiries and complaints. Advice about products and services. Game Attendant Supervisor
Main Event Entertainment - Humble, TX
March 2017 to April 2020
A game attendant supervisor at main event entertainment. Greeting guests, walking the floors and putting similes on family faces day to night. Started off as a team service associate and gained the skills over time in the restaurant facility area of the business. Overtime I've been crossed trained three times with managers and the general manager since hired. The areas are team service, games department, and brand ambassador. Inventory sales, team leading, team building, sales, Merchandising, cash handling, social media management, electronic troubleshooting, greeting, management and team training are skills I've gained over the time being trained to a supervisor manager. Education
Google certificate in Data analytics
Google - Houston, TX
September 2020 to September 2022
High school diploma
Andy Dekaney High School - Houston, TX
August 2014 to June 2018
Skills
• Cashiering (5 years)
• Inventory Control (2 years)
• Cash Handling (5 years)
• Guest Services (3 years)
• Organizational skills (4 years)
• Customer service (6 years)
• Microsoft Office (Less than 1 year)
• Problem-solving (5 years)
• Flexibility (5 years)
• Team Work (6 years)
• Reliability (5 years)
• Front Desk (4 years)
• Serving Experience (2 years)
• Restaurant Experience (2 years)
• Busser (2 years)
• Food Preparation (3 years)
• Heavy lifting (5 years)
• Leadership (2 years)
• Pricing (4 years)
• Retail sales (1 year)
• Employee orientation (5 years)
• Assistant Manager Experience (2 years)
• Hospitality (4 years)
• POS (Less than 1 year)
• Microsoft Word (4 years)
• Windows (2 years)
• Typing (5 years)
• Computer skills (6 years)
• Merchandising (5 years)
• Kitchen experience (2 years)
• Microsoft Powerpoint (4 years)
• Administrative experience (1 year)
• SQL (2 years)
• Data entry (3 years)
• Big data (2 years)
• Databases (2 years)
• Analytics (2 years)
• Data Analytics (3 years)
• Microsoft SQL Server (3 years)
• MySQL
• JavaScript (3 years)
• Java
• Data Warehouse (3 years)
• Negotiation
• Content creation
• Customer relationship management
• Guest services
• Store management
• Sales
• Retail sales
• Shift management
• Leadership
• iOS
• Technical support
• Video editing
• Recruiting (3 years)
• Office management
• Supervising experience
• Data warehouse
• Human resources
• Data analysis skills
• Cash handling
• Computer networking
• Cash register
• Mobile devices
• Windows
• Big data
• Google Cloud Platform
• Front desk
• Training & development
• Sales management
• MySQL
• Analysis skills
• Software troubleshooting
• Typing
• Data analytics
• Clerical experience
• Payroll
• Databases
• Data visualization
• Research (3 years)
• Social media management
• Data analysis skills
Links
https://www.coursera.org/account/accomplishments/verify/G6L88M6UR5M3 https://www.coursera.org/account/accomplishments/verify/XR5NLBA7BH92 https://www.coursera.org/account/accomplishments/verify/YMMBU4XKX5XX Certifications and Licenses
Google Analytics Certification
September 2021 to Present
Google data analyst certificates. The skills I've earned and learned from the accomplishments are Data visualization Communication, Machine learning, Python, SQL, Excel, Problem solving, Critical thinking and more valuable skills that were offered in my certificates. Assessments
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Front desk agent (hotel) — Proficient
February 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Proficient
September 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
May 2022
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
January 2023
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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