TECHNICAL SKILLS:

HP Quality Center Suite, QA Planner, SQA Suite, QA Partner, Visual Test, ServiceCenter, JIRA, Bugzilla, PVCS Bug Tracker, PVCS Version Manager, Mainframe Production (Multitrak), Primavera Teamplay, SQL, Visual Basic, AS400, XML, E-Tester, Salesforce, Microsoft Dynamics AX, Lotus Notes, MS Windows, MS Office, Russian Fluency.

PROFESSIONAL EXPERIENCE:

January 2014 - Present

QAiAM - Co-founder, Quality Assurance Specialist, Boca Raton, FL

Quality Assurance Specialist – IT Services:

Head multiple teams of offshore as well as onshore QA engineers and supervised their work.

Handled the tasks of introducing/ implementing, developing and maintaining quality system policies.

Responsible for overseeing functional, performance and automation testing activities for multiple projects and companies.

Develop and successfully execute test plans for every project I was involved with.

Responsible for evaluating mobile testing platforms and tools like Perfecto Mobile and Cross-Browser Testing used for testing across multiple mobile platforms as well as across mobile and PC browsers.

Generated presentation materials and delivered presentations to customers.

Work with development, migration as well as business teams regarding software stability and release readiness.

Worked with Product Management team as well as Marketing teams to improve products and streamline production in accordance with client requirements.

Help introduce and implement agile methodology with all project teams I work with.

Manage release process and manage QA lifecycle documentation for production applications.

Responsible for the creation and management of all test documents, test specifications and system test plans.

February 2011- January 2014

SDG Corporation – Consultant for Tyco Integrated Security and ADT - Boca Raton, Florida

Senior Quality Assurance Analyst

Construct and execute test cases and test actions for Tyco Integrated Security

Use HP Quality Center (QC) Version 11 to build, execute and analyze test cases and log results

Responsible for functional testing of Tyco’s interactive public and subscriber websites

Responsible for quality assurance during migration of frontline internet based self-service security account data management tool during rebranding and network restructuring

Develop and execute test plans using staged promotions to assure continuous access to alarm activity, system performance and maintenance functions

Tested for Tyco’s integrated check imaging solution including analysis of optical character recognition processing, data acquisition, data structuring, and logic functions

Manual application testing of internal administrative interface operating over Citrix platform for global customer inter-system system information management

September 2008 - 2011

Rewards Network - Hollywood, Florida

Quality Assurance Analyst

Created and implement test cases and procedures for a web based financial rewards and benefits application for Rewards Network and its participating Partners (e.g., Midwest, American Airlines, United Airlines, USAir, etc.)

Led testing of Rewards Network Internal Applications through MCT, MCP, Verbatim, Ewelcome, MCA internal applications, and Contract Manager

Led integration of internal application with Salesforce Customer Relationship Management (CRM) and cloud computing. Created and executed test plans to verify that the Salesforce application was correctly tracking merchant contacts, potential opportunities and activities. Tested other features of the Rewards Network Salesforce application to verify that Rewards Network customer representatives could easily, and with no issues, access client information (e.g., signed contracts)

Tracked projects, enhancements, issues and time through Project Tracking System (PTS)

Executed and created SQL queries for data verification

Created and implemented automated scripts using E-Tester

Interfaced with design, development, management, legal and sales teams to manage, measure, and monitor quality of internal and external software systems

Coordinated and approved rollouts to production

February 2008 – September 2008

EFUNDS/FIS - Sunrise, Florida

Quality Assurance Analyst

Quality Assurance leader for the American Express (AMEX) Core Infrastructure project

Test AMEX report enhancement and conversion from PERL to JAVA/JBOSS with XML output

Engineer, execute and revise test scripts and test plans for n-tier applications developed in Adobe ColdFusion, Microsoft SQL and .NET

Participate in daily scrum team meetings, identifying items for backlog to meet scrum deadline, review concerns with timeline and deliverables due to bug fixes

Track projects, enhancements, and issues through HP ServiceCenter change management tool

Verify software for prepaid solutions for multiple financial institutions including National Bank and Bank of America

February 2007 – February 2008

UAIG - North Miami, Florida

Quality Assurance Analyst

Tested user-friendly websites for quoting, issuing, endorsing, reinstating, and renewing automobile policies for multiple states

Completed testing additional enhancements that include printing policies and corporate documents, handling down payments and direct billing installment payments

Verified backend data though the AS400 system

Engineered and executed functional, regression and user interface test plans for all changes and upgrades to the web based automobile insurance company

Reviewed and validated all submitted business requirements

Documented and prioritized defects using the Aldon Community Management system

Coordinated compatibility testing and data interface with third party insurance raters (e.g. Quick Quote, FSC Rater, ITC Rater and AccuAuto)

July 2006 - February 2007

Cigna - Sunrise, Florida

Quality Assurance Consultant / Business Analyst

Reconciled Medicaid Part D Pharmaceutical members in the Argus, CMS and NationsHealth platforms

Created and executed functional, regression and user interface test plans for all changes and upgrades to the web based Medicaid Part D enrollment program

Produced, reviewed and validated all submitted Business Requirements

Documented and prioritized defects using the Bugzilla system

Executed and documented user acceptance, usability, functionality, and end-to-end tests of the CignatureRx application

December 2004 - July 2006

KeyBank - Cleveland, Ohio

Quality Assurance Consultant

Reviewed requirements

Created and implement test cases and procedures for a web based loan application

Documented and executed fixed test issues

Contributed to weekly project design and status meetings

Executed and documented user acceptance, usability, functionality, and end-to-end tests

Verified application compliance with Patriot Act standards

Engaged project control team to design, test, and implement new project workbench development suite

December 2003 – December 2004

Progressive Insurance - Highland Heights, Ohio

Quality Assurance Consultant

Designed, executed and provided test plans, cases and walkthroughs for insurance products for each of the 50 states

Executed test conditions and documented results from an array of server settings

Reported for the team in daily and ad hoc status reports

Responsible for all stages of testing including off hour pre and post elevates to production

Verified insurance premiums, risk categories, payment schedules and other output

January 2002 – December 2003

Sunburst Technology - Valhalla, New York

Quality Assurance Manager

Acquired, allocated and synergized resources at the departmental and corporate levels

Created test cases, test plans, requirements and use cases

Directed black box, component, configuration, compatibility, functional, GUI/UNIT, IAT, integration, network, performance, regression, stress, user acceptance and verification testing for multimillion dollar shrink wrap, OEM and web based products

Initiated, facilitated and participated in development, departmental and corporate status meetings

Maintained a multiplatform QA test lab capable of a wide array of HW/SW/net configurations

Managed in-house and overseas projects

Provided walkthroughs to management, QA, technical support, engineers and various development teams

Selected, interviewed, mentored and supervised new hires and interns

Supervised lead testers and sent daily executive summaries and status reports to senior management

Trained end users and technical support representatives

January 2001 – January 2002

Portalvision, Inc. - Brewster, NY

Quality Assurance Analyst

Led installer and Internet host configuration testing of the Portalvision application

Managed, tracked, and reproduced bugs and fixes using PVCS Tracker

Performed functional, unit & regression testing for client/server Internet based product

Verified database information and SQL queries/logic using TOAD

July 2000 – January 2001

Gelco Information Network - White Plains, NY

Quality Assurance Lead

Coordinated benchmarking sessions between the White Plains and Minneapolis offices

Manually tested n-tier applications, that used JAVA as the front-end, C++ for the business logic, and Oracle as the backend RDBMS

Reviewed and verified outstanding bugs in all environments, including QA and production

Designed test plans, test cases, and specifications

July 1999 – July 2000

Webhouse Priceline.com - Stamford, CT

Sr. Quality Assurance Analyst

Directed back and front-end testing of Priceline’s divisional website

Managed, monitored and measured bugs with PVCS tracker

Tested and verified company database and financial reports with SQL

Tested Visual Basic and Oracle based software utilizing manual and automated methods

July 1998 – July 1999

ADC Broadband Communications - Wallingford, CT

Software Engineer

Developed and executed test plans for products developed in UNIX, MS-DOS, and Windows NT

Developed the GUI for a company product

Managed network hardware/software testing and performed daily system back ups

1996 – 1998

Hofstra University - Hempstead, NY

Research Assistant

Help Desk Consultant

Collected, entered, and analyzed data with Statistical Package for the Social Sciences (SPSS)

Designed and tested software in Visual Basic for use in psychological research

EDUCATION:

1999

Advanced Information Technologies - Hartford, CT

Test plan development and implementation seminar

1998

Hofstra University - Hempstead, NY

Bachelors of Arts and Science

Major Psychology

Minor Russian

1998

GCI Institute - Brooklyn, NY

Quality Assurance Training

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