Wanda L. McEachern 336-***-****

Kernersville, NC 27284 ad3yil@r.postjobfree.com

www.linkedin.com/in/wanda-mceachern-59400a68

PROFILE

Administrative professional with background in Customer Relations specializing in Peer Support within Community Service Organizations.

SKILLS

Peer Trainer/Coach

Taught Basic Computer Skills/internet navigation to Seniors (aged 55+).

Fostered a noncompetitive learning environment for seniors through supportive communication and interpersonal skills.

Worked independently as well as a team member with minimal supervision to teach basic computer and internet skills.

Customer Service

Served as brand ambassador during community outreach for organizations.

Performed routine customer service phone support to client specific needs.

Provided courteous and prompt service to customers resulting in repeat business.

Administrative

Ensured that files and other information system elements ran efficiently.

Answered phones, opened mail, answered emails, and assisted CDC Board leadership with meeting and appointments.

Established as an independent contractor to provide computer skills training and coaching to older adults.

PROFESSIONAL EXPERIENCE

Winston-Salem Forsyth County Schools/Admiral Security; Winston-Salem, NC 2021 - Current

Traffic Controller/School Crossing Guard- Control school bus traffic entering/exiting school.

Alorica; Greensboro, NC 2018 - 2019

Customer Service Representative - Responded to requests and calls from customers who purchased appliances from the Home Depot.

Food Lion; Winston-Salem, NC 2017 - 2018

Cashier – Provided courteous and prompt service to customers during the checkout process.

Ujima CDC, Inc.; Winston-Salem, NC 2013 - 2017

Office Assistant/Computer Lab Instructor – Managed office and taught Basic Computer skills.

Featured as a Local Hero in the Winston-Salem Journal Monthly Magazine (11/27/2016)

Computer Training Video - https://youtu.be/pW3nPUECIOc?si=SgcfcMN2cQa9xj8l

Winston Salem Urban League; Winston-Salem, NC 2012 – 2013

Peer Coach – Provided basic computer skills and internet navigation training to Seniors.

Wanda L. McEachern

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US Airways; Winston-Salem, NC 2011

Reservations Sales Representative – Assisted customers in processing flight reservations (domestic and international). Answered questions about travel and issued/re-issued tickets.

Kaplan Early Learning Company/TRC Staffing; Lewisville, NC 2007 – 2008

Kit Assembler - Assembled early childhood educational kits for shipping and immediate distribution.

Bell South Telecommunication; Winston-Salem, NC 2002 - 2006

Information Services Representative - Assisted customers with local, long distance, and international calls; provision of area codes, country codes, and city codes; provision of emergency phone services.

EDUCATION

Associate Degree in Marketing; Forsyth Technical Community College; Winston-Salem, NC

Business Certificates in Property Management/Customer Service & Microcomputing

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