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Laura M. Sanno

Medical Receptionist Medical Biller

ad3yi7@r.postjobfree.com • 201-***-****

Chicopee, MA, 01013

Summary

Highly dedicated and performance-driven professional with hands-on experience in medical office management in both a patient-facing capacity and as a reimbursement specialist. Proven track record in managing employees of the billing department and creating aging reports to ensure claims and appeals filed as per insurance companies’ filing and appeals deadlines. Demonstrated expertise in managing heavy workloads, answering phone calls, scheduling consultations, and delivering exceptional services. Adept at building and strengthening relationships with diverse patient populations and set individuals. Outstanding communicator; exhibiting excellent organizational and interpersonal skills at all levels. Areas of Expertise

Medical Office Management

Patient Education & Relations

Scheduling Appointments

Front Desk Operations

Workflow Control

Record Maintenance

Customer Service

Inventory Management

Team Supervision

Professional Experience

Psyche and Soma, Washington, DC 06/2015 to 09/2017 Virtual Assistant and Graphic Artist

Planned and booked appointments, consultation, and massages for clients with herbologist and massage therapist. Designed and developed graphics to promote weekly podcasts and increase awareness. Reviewed and edited articles to be featured on the Pscyhe and Soma website.

Key Contributions:

● Virtually scheduled appointments and consultations for more than 30 patients on a regular basis.

● Leveraged technical expertise while using software designed for practice management. Behavioral Health Network, Springfield, MA 07/2010 to 01/2013 Billing Supervisor

Oversaw, managed, and supported billing department employees accountable for processing electronic and paper claims to Medicare, Masshealth, Tricare, and commercial insurance companies. Shared aging reports with staff members to guarantee timely appeals and respond to billers’ questions. Entered patient demographics, insurance information, and other data during updating an advanced computer software program across the company. Key Contributions:

● Led training sessions for billing staff members to establish a better understanding related to operations.

● Chaired weekly staff meetings to discuss and address updated insurance protocol and billing procedures. Page 2 2

The Valley Health System, Paramus, NJ 06/2003 to 08/2008 Medical Biller and Collector

Reviewed, rectified, and resubmitted electronic and paper claims to Tricare, Medicare, auto injury insurers, and to various commercial insurance providers. Generated aging reports for each insurance company that helped in submitting incorrectly coded claims and appeals as per insurance providers’ deadline. Key Contributions:

● Built an effective communication network with the employees working at six Valley Health System locations and corporate billing department.

● Developed training manual utilized by the managers and front desk personnel at each location, including photographs of insurance cards and specifications for verification. Additional Experience

Office Manager and Receptionist, Wolyniec Chiropractic Group, Ridgewood, NJ Office Manager, Receptionist, and Insurance Biller, Kowal Chiropractic Center, New York, NY Office Manager, Receptionist, and Insurance Biller, Bergen County Chiropractic Group, Waldwick, NJ Education & Certification

B.A., Magna Cum Laude

William Paterson University

Medical Billing and Coding Certification

Fairleigh Dickinson University

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