TRACEY MASON

**** *. **** **, *****, NE *****

Phone: 402-***-****

Email: ad3yi1@r.postjobfree.com

Ability Summary

Technical Proficiencies

Skills & Abilities

Windows Operating Systems, Microsoft Office Suite, Microsoft Project, Visio, and SharePoint

Business Analyst, Financial Services, Training, Personal Banking, Product Development, Planning and Caching

Infrastructure Projects, Project Tracking, PMO, Agile and Waterfall Methodologies, Computer Systems Development, Implementation, Testing, and Maintenance

Multi-Tasking, Problem Solving, Sales, Customer Service, Technical Writing

Employment History

08/2022 - 12/2022

Viterra Business Analyst (Contractor)

,, None Selected

Gavilon / Viterra Business Analyst (Contractor) 08/21/2022-12/16/2022 • Responsible for running PMO daily meetings • Liaison for Business Teams, programmers and developers • Documentation of new processes • Documentation of current processes • Creation of new process models for future implementation • Creation of Business Requirement Documents • Creation of Test cases • Creation of training using Articulate software • Quality Assurance Testing

08/2022 - 12/2022

Viterra Business Analyst (Contractor)

,, None Selected

Gavilon / Viterra Business Analyst (Contractor) 08/21/2022-12/16/2022 • Responsible for running PMO daily meetings • Liaison for Business Teams, programmers and developers • Documentation of new processes • Documentation of current processes • Creation of new process models for future implementation • Creation of Business Requirement Documents • Creation of Test cases • Creation of training using Articulate software • Quality Assurance Testing

03/2022 - 06/2022

Farm Credit Services,, None Selected

Farm Credit Services (Contractor) 03/15/2022 - 06/24/2022 • Responsible for the review and creation of new process models for current and upcoming projects • Support Business Units • Support Agile Teams

12/2021 - 01/2022

Support QA and testing teams

Prokarma, Inc,, None Selected

Prokarma, Inc. Business Analysis (Contract) 12/27/2021-01/25/2022 • Support QA and testing teams for project implementation • Responsible for new product development and recommendations to project team • Meet with business units to ensure business needs are met • Identify gaps in requirements to solve business problems and provide solutions • Create process documents to ensure accuracy of product processes and details

01/2020 - 02/2021

Senior Business Analyst

American Enterprise Group,, None Selected

American Enterprise Group 01/06/2020 -2/19/2021 Senior Business Analyst • Responsible for new product development and recommendations to project team • Meet with business units to ensure business needs are met • Support QA and testing teams for project implementation • Support Rerate changes and testing for new and existing products

07/2016 - 09/2019

Senior Business Analyst, Sr. Health Team

Mutual of Omaha,, None Selected

Mutual of Omaha 7/05/2016 - 09/11/2019 Senior Business Analyst, Sr. Health Team • Responsible for new product development and recommendations to project team • Responsible for changes to new account origination process flow and mainframe changes • Identify, research, analyze, gather and write business requirements for project enhancements • Meet with business units to ensure needs are met • Review functional specifications and functional design documents for accuracy • Support QA and testing teams for project implementation • Track product changes and update database channels as needed • Identify gaps in requirements to solve business problems and provide solutions • Create process documents to ensure accuracy of product processes and details • Support Rerate changes and testing for new and existing products • Created new and changes to letters sent to customer requested by compliance • Worked with team using Agile to create a new system for Medicaid/Medicare products • Medical Supplement and Rerating projects • Additional duties as requested

08/2015 - 07/2016

Business Analyst (Contract)

Bank of the West,, None Selected

Bank of the West 8/31/2015-07/05/2016 Business Analyst (Contract) • Responsible for new product development and recommendations to project team • Responsible for changes to new account origination process flow and mainframe changes • Support new online banking product and recommend changes as needed • Identify, research, analyze, gather and write business requirements for project enhancements • Meet with business units to ensure needs are met • Review functional specifications and functional design documents for accuracy • Track product changes and update database channels as needed • Support QA and testing teams for project implementation • Identify gaps in requirements to solve business problems and provide solutions • Create process documents to ensure accuracy of product processes and details • Additional duties as requested

03/2014 - 08/2015

Business Analyst II

First Data,, None Selected

First Data Business Analyst II 03/23/2014 - 08/28/2015 • Identify research, analyze, and write business requirements to ensure client needs are met • Work closely with clients and internal departments to clearly understand and address business problems and issues • Responsible for delivery of projects to the client and internal organizations • Data gathering, statistical analysis, model development/enhancements, and ongoing maintenance • Understand current business procedures, and recommend possible solutions • Support implementations by participating in project calls, understanding project impact, writing project requirements, verification of test results and production implementation including follow-up • Accountable for researching and resolving customer inquiries • Provide technical interface between Professional Services and customers • Document and track issues to communicate system related issues all customers • Draft client focused communications, organize special projects, training presentations, and requests as assigned from Team Manager • Utilize system knowledge to assist in development of new products and enhancements to existing functionality • Support implementation by participating in project calls, understanding project impact, writing project requirements, verifying test results, and post support as needed • Accountable for researching and resolving customer inquiries • Provide technical interface between Professional Services and customers for all issues • Document and track issues to communicate system related issues to internal and external customers • Draft client focused communications, organize special projects, training presentations, and requests as assigned from Team Manager • Utilize system knowledge to assist in development of new products and enhancements to existing functionality

01/2014 - 06/2014

Technical Writer (Contract)

WebEquity Solutions,, None Selected

WebEquity Solutions 01/2014 - 06/2014 Technical Writer (Contract) • Creating and delivering system materials to internal and external customers • Liaison to business units • System QA testing and documentation • Analyzing, interpreting, composing, and editing existing information • Project execution of an improved help system

02/2013 - 10/2013

Business Analyst

James Skinner Baking Company,, None Selected

James Skinner Baking Company 02/2013 - 10/2013 Business Analyst • Implementation of a new EDI system • Coordination and implementation of new company location • Support of applications for company locations • Business Unit Support including user setup, helpdesk, software updates, equipment ordering, and troubleshooting day to day activities • Process documentation and training for company personnel • New location support and implementation including equipment ordering, hardware and software support

10/2012 - 12/2012

Technical Business Analyst (Contract)

ES&S,, None Selected

ES&S 10/2012 - 12/2012 Technical Business Analyst (Contract) • Liaison between upper management, business units, and IT department to improve the quality of existing processes • Reviewed existing processes and procedures • Conducted interviews with team members through in person interviews, email, and telephone • Analyze and evaluate systems, reports, manuals, and reports for regulatory consistency • Organized and prioritized tasks to meet deadlines • Created and updated requirements for proposed process changes • Communicated results and recommendations to upper management for process improvement • Documented processes and proposed improvements

05/2001 - 05/2010

Sr. Business Analyst

First National Bank of Omaha,, None Selected

First National Bank of Omaha 05/2001 - 5/2010 Sr. Business Analyst • Ability to identify stakeholders and create process flows and context models • In-Depth Experience with Financial Services • Provided leadership to team members including facilitating project meetings, meeting minutes, and status reports • Ability to work effectively as a team member or individually while maintaining confidentiality • Liaison between management, users, and technical programmers • Advanced experience with 20 Years working with various software applications and office equipment • Completed projects working through the entire life cycle process • Projects included account and loan inquiry, origination, maintenance, and compliance updates • Worked closely with management and end users to assist in system improvement processes • Gathered business requirements for new process upgrades and improvements • Created design, workflow, and requirement documents • Designed and developed test scripts, test data, test procedures, and manuals as needed • Executed integration and testing of system updates and documentation of testing results • Facilitated user training • Reviewed documentation on an ongoing basis and made change recommendations • Updated internal intranet site with system changes • Responsible as change analyst regarding process additions, updates, changes, and issue resolution • Scheduled timelines, assigned duties, and provided support as needed for process support

Education and Training

Business Education

Bachelor's Degree

University of Nebraska at Omaha, Omaha, Ne

Occupational Licenses and Certificates

12/1989

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Honors and Activities

Quality Service Award

Various Sales Awards

Detailed References

References Available on Request

Contact this candidate