Laura Walter

Elizabethtown, PA 717-***-**** ad3yhj@r.postjobfree.com

SUMMARY:

** ***** ** ********** ******* management experience in various research and development projects. Highly experienced customer success and practice development professional in the ophthalmic device space. 25+ years in the ophthalmic space including 8 years of start-up company experience. Clinical Experience in Optometry and Ophthalmology Expert in ophthalmic wearable headset AI integration and user experience Strength in working with healthcare providers to meet deadlines. CORE COMPETINCIES:

Practice Management Ophthalmology Product Management Territory Management LASIK Medical Device Usability Practice Integration Optical Clinical Applications Customer Success IOL Leadership

Medical Device Optometry Risk Management

EDUCATION:

Bachelor of Science, Psychology

Pennsylvania State University, Capital Campus

JCAHPO/ COT Certification (1999-2016)

PROFESSIONAL EXPERIENCE:

Neurolens, Inc. June 2022-June 2023

Practice Development Specialist

• Responsible for increasing lens sales among existing accounts and supporting the acquisition of new customers In less than one-year, increased lens sales by 98% within my territory Assisted 3 Territory Managers in the acquisition of 14 new medical device placements Remediated 9 nonperforming accounts

Developed 4 territory key opinion leaders within the market to drive referrals and speed adoption MacuLogix, Inc. (Several Roles Held) July 2013 to June 2022 Director of Customer Success January 2021 to June 2022 Maintained Project Management position while gaining title of Director of Customer Success Managerial responsibility for Customer Success (field-based team) and Customer Service Teams Managed a team of 6 direct reports

Assisted the VP of Customer Success to develop The AMD Excellence Program, a highly effective Virtual Training, Practice Integration, and Utilization Optimization program The AMD Excellence Program increased product Utilization by 250% MacuLogix achieved a net promotor score of 41 (three times better than competitor companies) on the strength of Customer Service and Support teams

Development of strong and productive relationships with 30 KOLs and educators in the Eye Care industry The clinical resource for the Professional Affairs and Customer Success teams to support adoption and expanded use of the AdaptDx family of products

Implementation of process automation and change management for greater productivity Page 1 of 2

Project Manager / Usability Research Manager March 2019 to January 2021 Spearheaded project of taking a tabletop medical device and creating a wearable headset utilizing artificial intelligence to run tests.

Utilized MS Project to manage team and workflow deadlines. Utilized Quality system through Greenlight Guru to oversee and manage risk management files and ensure quality team had necessary documents.

Created SOP for process and change management.

Responsible for directing usability research pre and post new product launch Coordinated with engineering and quality teams to get voice of customer change implemented into prototype devices. Creation and maintenance of Risk Management files in accordance with ISO 14971 Participate in Clinical Workshop meetings with KOLs and C Suite Management Participation in regulatory aspects of medical device approval in EU & US markets Assist new product development teams in defining unmet needs, product performance requirements, and launch plans Customer Support Manager April 2017 to March 2019

Manage and support all inquiries about the function and usage of the AdaptDx Support all national and international Sales, Marketing, and training needs Develop and continuously edit service provider protocols Provide consistent feedback to Quality about device performance Maintain website Q & A to give real time feedback for all support inquiries Provides first-line clinical training and support for advanced clinical environments including but not limited to: Optometry Schools; Retinal Specialists; Global Clinical Trials; and Marketing Events Reinforce the utility and value of the client tests in a clinical setting Senior Practice Management Consultant July 2013 to April 2017 Created and launched a program to optimize AMD disease management within clinical accounts Built and mentored a team of clinical consultants to cover the US territory Trained a global sales team and developed ‘Train the Trainer’ protocols Monitoring of usage reports, trends, and statistics Successful integration and optimization of novel technology in medical offices with varied geography and patient demographics

Provide on-site clinical support at eye care centers through oral presentations, test result data reviews, and interactive resolution of clinician queries

Created with CSO the first AdaptDx User Manual, and standardized clinical research protocols Trained and managed 80 national and 6 international accounts, including clinical research sites Trade shows and educational symposiums including JCAHPO accredited training courses Penn State Hershey Eye Center, Hershey, PA

Clinical Research Coordinator/Project Manager March 2007 to July 2013 Managed Phase I to Phase Ill Ophthalmology clinical trials under the direction of Physician Investigators Research coordination for AREDS 2, DRCR, PEDIG, and Investigator Initiated Clinical Trials Developed and managed study timelines, milestones, and budgets in collaboration with trial teams Submission and preparation of IRB applications

Assisted in authoring, submission, and publication of peer reviewed journal articles Coordinated the collection, compilation, monitoring, documentation, analysis, and presentation of clinical research data Operating room assistance and data collection as needed, including post operative care Page 2 of 2

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