Marek Anton

McHenry, IL 847-***-**** ad3yhd@r.postjobfree.com

http://www.linkedin.com/in/marek-anton-57a63a8

Summary

Over 20 years of services implementation experience with a proven track record of designing and implementing innovative and scalable technology solutions. Well-versed in customer service objectives and company goals. Managing technical teams and projects. Adept at analyzing business requirements, collaborating with stakeholders, and translating complex technical concepts into practical solutions. Extensive experience in architecting systems and proficiency in leading cross-functional teams and guiding projects from conception to successful implementation. Possess strong communication and interpersonal skills, enabling effective collaboration with clients, developers, and business leaders. A strategic thinker with a keen ability to align technology initiatives with organizational goals, optimizing efficiency, and fostering innovation. Skills

• Building long-time relationships with

Enterprise customers

• Task delegation and follow-up

• Requirements Analysis

• Continual Improvement Methodologies

• Capacity and Performance Management

• Services Development

• Strategic Planning

• Technical Staff Management

• Configuring Resources for value creation

• Optimization and Automation

• Delivery and Support

• Design Thinking

• Training & Development

• Coaching and Mentoring

• Fluent Language Polish

• Project Management

• Expert in MS Windows Imaging and

Configuration Designer

• Expert in custom Sysprep and Scripting

• Windows 10, 11 end-user experience

Architect

• Virtualization implementations

• Microsoft Architecture Management

• Deployment Technologies

• Expert in MS Windows Image System

Manager

• ServiceNow Administration

• Intermediate MS Azure exposure and

expertise

• Intermediate AWS expertise

• Intermediate Python programming

experience

• Microsoft Office Applications

Achievements

• Designed, developed, and implemented many configuration solutions.

• Contributed to customer retention projects, services onboarding, specialized projects, research, and development initiatives.

• Fixed challenging issues for high-profile clients resulting in successful customer retention.

• Successful number of live and video-based classes for Engineers and administrators.

• Single-handedly developed a software package deployment by streamlining and automation methods saving time and money.

• Designed and maintained several provisioning packages ranging from vanilla deployment to complete turn-key software solutions using Windows Imaging and Configuration Designer.

• Developed a unique way of deployment for VMWARE Workspace clients.

• Established coworker educational programs for technicians, including live video sessions on emerging technologies and training curriculum.

• Provided personal mentoring and training opportunities for Configuration Services administrators and engineers.

• Assisted in the discovery and implementation phases of projects including educational, government, and healthcare entities.

• Developed and applied several time-saving procedures and techniques to aid mass- deployment methodologies.

• Provided extensive documentation manuals to coworkers and clients outlining all aspects of the implemented systems, resulting in a significant reduction in client support calls as well as technicians’ errors.

Experience

2018 – PRESENT

Engineer / CDW / Vernon Hills

• Supervising a team of Administrators and Associate Engineers

• Development of Microsoft Package Deployment Service with customer implementations and case studies

• Web-based training for Configuration Services Technicians

• Assisting Account Managers and customers with targeted information and expertise regarding Configuration Services customized solutions

• Assisting CDW Account Managers and customers on how to navigate integrated Microsoft solutions and operating systems into production environments

• Serving as a Subject Matter Expert (SME) on:

- Windows Imaging and Configuration Design opportunities

- Windows System Image Manager implementations

- Custom design Configuration installations

- Command and PowerShell script development

- Windows Operating System and O365 solutions

- Windows licensing schemes and correlated

2009 –2018

Associate Engineer / CDW / Vernon Hills

• Daily customer engagement calls and meetings

• Customer retention pursuits

• Deployment of Image creation and development solutions

• Maintaining internal and external customer communications

• Mentoring Imaging Administrators on best-practice activities, resolution of issues, and sustainable network workarounds

2002 – 2009

Imaging Administrator / CDW / Vernon Hills

• Creating and processing customers’ deployment images in a timely fashion.

• Designing and creating customer images and asset tag templates

• Supporting Sales and Configuration Services with timely communication regarding customer orders and imaging issues

• Maintaining constant communication with Account Managers and customers regarding their imaging solution and configuration requirements 1998 – 2000

Air Traffic Control Officer / Nicolaus Copernicus

International Airport / Wrocław, Poland

• Tower Air Control

• Ground Control

• Domestic Flight Coordination

• International Flight Coordination

• Instrumental Flight Rules Control

• Visual Flight Rules Control

1996-1998

Customer Service Team Leader / IKEA / Wrocław,

Poland

• Listening to the customer’s needs

• Addressing customer complaints according to company policies and procedures

• Problem-solving

• Supervising and motivating staff to enhance performance

• Ensuring quality service to internal and external customers Education

NOVEMBER 2022

Bachelor of Science in Cloud Computing/ Western

Governors University, US

MAY 1991

Technik Mechanik/ Technical School of Mechanical

Engineering, Chojnow, Poland

Certifications

• CompTIA A+

• CompTIA Network+

• CompTIA Server+

• CompTIA Security+

• CompTIA Cloud E+

• CompTIA Cloud+ce

• CompTIA Project+

• CompTIA Secure Infrastructure Specialist

• CompTIA Secure Cloud Professional

• CompTIA Network Infrastructure Professional

• CompTIA Operations Specialist

• CompTIA Cloud Admin Specialist

• Microsoft MCP, MCSA, MSCE

• Cisco Certified Network Administrator

• Amazon Certified SysOps Administrator – Associate

• Linux Essentials

• ITILv4 Service Management

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