TaNytta Williams

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315-***-****

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ad3yh3@r.postjobfree.com

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PROFESSIONAL SUMMARY

Results-oriented team leader with a successful track record of managing teams, streamlining processes, and delivering results. Experienced in developing and executing strategies to increase productivity and profitability. Skilled in utilizing data-driven insights to identify areas for improvement and ensure customer satisfaction.

Proactive professional with a strong background in driving process improvement initiatives, developing and motivating teams, and increasing customer satisfaction. Adept at identifying and eliminating inefficiencies, reducing costs, and improving operational performance. Able to quickly analyze and adapt to changing business conditions.

Dynamic leader with strong background contributing to process improvements and change-implementation. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Provide team members with the knowledge and tools to succeed in fast-paced-environments.

SKILLS

Reconciliation, project management, client relationship management, Garnishments, change management, requirements gathering/document collection, quality adherence, operational health management, Systems and Organizational Control (SOC), issue analysis, Process improvement, Fraud Banking assistance.

EXPERIENCE

SR. GARNISHMENT OPERATIONS MANAGER

Alight Solutions, January 2020-Present

Responsible for monitoring the workload across aligned operations ensuring projects and ongoing delivery meet deadlines and quality expectations, a large part including reconciliation of accounts both employee and client.

As part of this role, I excel at identifying opportunities for automation, operational improvements and managing operational health.

Client relationships, both internal and external, is a key part of this role as well and I ensure that all the client's concerns are met and collaborate for the changing business needs while maintaining adherence to SOC audit expectations and the client's statement of work.

I currently have 8 direct reports.

Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.

Maintained professional working relationships and promoted open lines of communication with staff.

Developed talented team, participating in hiring, coaching, and performance management processes.

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PROCESS LEAD

Alight Solutions, August 2018-2020

In this role I acted as primary escalation point for overall service delivery as well as supporting ongoing operations

This support included identifying effective cost management practices and suggesting operational improvements.

I completed SOC Audits as well as supported change management for clients (both external and internal)

Supporting the Client Service Manager in a consultive best practice role and providing input for operations Team attrition and capacity management were also a part of this role.

I ensured Team adherence to processing guidelines and due dates as well as maintaining on going documentation.

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DELIVERY ANALYST

Alight Solutions, October 2017-2018

Primary responsibility was educating colleagues and clients while serving as subject matter expert across multiple process and knowledge areas.

This educating included conducting stakeholder interviews and workshops, working with all parties to ensure seamless delivery and recommend enhancement and quality initiatives.

In addition, I researched and provided input and support about industry and company best practices.

I also ensured the standardization and adherence to the companies processes and methodologies.

This role included partnering with clients (external and internal) on issue analysis and reconciliation.

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LIEN RESEARCH SPECIALIST

Alight Solutions, March 2023-June 2023

As a part time researcher, I utilized state and local lien websites to compile outstanding lien information for various counties across the country.

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OFFICER: OPERATIONS SENIOR ANALYST MARKETS

Bank of America, August 2016-2017

This role included working with client owners to ensure all regulatory were acquired and to review passports, annual reports and trade registers to ensure all data is up to date.

I also worked along with Global Financial Crimes and Anti-money Laundering to bridge document gaps to ensure proper documents received for clients working with economic sanctioned countries.

Also responsible for running PRISM checks to check for political exposed parties or senior political figures.

Enforced corporate policies and procedures while ensuring compliance with applicable laws and regulations.

Created and maintained strong relationships with staff, customers and stakeholders.

Responded promptly to customer inquiries or complaints in a polite manner.

Built trusting relationships with department employees to deepen and expand partnerships.

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OFFICER: LEAD OPERATIONS REPRESENTATIVE / SR. LITIGATION SPECIALIST

Bank of America, October 2013-2016

Responsibilities included assisting FBI agents, DEA agents and attorneys as well as other state and federal agents in searching for and seizing bank accounts.

This role required processing documents such as temporary restraining orders, search warrants, seizure warrants and receiverships.

On a daily basis, I interactive with agents and attorneys to aid in their investigations which involved seizure of funds associated with criminal financial crime, forfeiture of funds.

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EDUCATION

MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN ACCOUNTING, ATLANTA, GA

American InterContinental University, August 2018

BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION

SUNY IT, 2012

ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION

Utica School of Commerce, US

CERTIFICATIONS

Life Insurance NC & MI

Notary Public

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