Anusha S

Change Coordinator

Email: ad3yh1@r.postjobfree.com Phone: +1-260-***-****

Summary: With Over 8+ years experience leading change management initiatives, I have proven track record of success in implementing in implementing new strategies to achieve in organization goals. Seeking a position to utilize my skills and abilities in Change Management that offers challenging Assignments, career growth and opportunities for learning and professional development.

Experience using ServiceNow – Change and Release Management

Good knowledge with ServiceNow reporting and dashboards.

Familiar with reporting capabilities using ServiceNow, Excel and PowerPoint

Strong communication skills, and fluent in English both verbal and written.

Certified in ITIL® Foundation Certificate (V3) in IT Service Management

Experience working in Agile environment.

Professional Experience: 8+ Years

Wells Fargo India Solutions Duration: May 2015 to till date

Review the Change Request to ensure it contains clear and accurate information provided in compliance with requirements.

Facilitate resolution of issues (scheduling conflicts, outstanding requirements, etc.).

Approve all changes for their respective areas.

Act as escalation point for change requesters, stakeholders, approvers, implementers, support groups, etc.

Develop and maintain the enterprise change management process and release calendar.

Drive SERVICENOW Solution Manager Processes and communicate standards across internal application teams.

Support and facilitate Change Advisory Board (CAB) and other meetings to enhance the change/release process.

Identify and deploy efficiencies within the Change and Release process.

Obtain escalating approver and documents approvals within the change request when necessary.

Review all emergency changes for their respective areas to ensure they comply with the requirements and conditions (ensure emergency requirements are met)

Work with development and other technical staff in resolving preventative actions (PA) items caused by changes with negative impact.

Review unauthorized changes to determine validity. Record the reason for the unauthorized condition in the change record and provide feedback to ECM. Project Management

Able to motivate and lead others in a team environment.

Strong decision making and problem solving skills.

Good communication skills, both written and verbal.

Able to prioritise tasks and workloads in order of importance.

Track record of delivering results with deadlines. Skills: Analytical skill, Communication, Microsoft Office, Microsoft Excel, Project Management, Risk Assessment, Technical Reviews, Change Requests, change Impact analysis, Change Control Board Certifications /Trainings:

ITIL® Foundation Certificate (V3) in IT Service Management Awards:

• Achieving Excellence award for best performance for quarter 2 of 2021

• Achieving Excellence award for best performance for quarter 3 of 2018 Education:

Bachelor of Engineering (B.E) with Specialization in Electrical and Electronics. Visvesvaraya University, Karnataka, India

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