Customer Service Representative

VG

VANESSA GROOM

********@*****.*** 682-***-**** Keller, TX 76244

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Positive Attitude

Customer Service

Loading and Unloading

Work Order Following

Warehouse Operations

Clean Background Check

Teamwork and Collaboration

FedEx Fort Worth, TX

Material Handler

07/2022 - Current

Loaded completed orders on pallets according to delivery numbers. Observed inventory allocation to maintain material needs and production deadlines.

Unloaded cargo from trucks with mechanized equipment. Packed boxes and stock using organizational guidelines. Carnival Cruise Lines Fort Worth, TX

Customer Service Representative

04/2020 - 03/2022

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Improved customer service wait times to mitigate complaints. Amazon Fort Worth, TX

Inbound Stower

07/2015 - 12/2020

Used handheld scanner to sort products onto appropriate shelves daily. Moved stock and other materials to and from storage and production areas and loading docks.

Picked customer orders to sort, pack and prepare orders for shipment. Scanned and sorted packages to stage for delivery drivers. New Breed Logistics Fort Worth, TX

Rf Operator

04/2009 - 03/2012

Reported failures, malfunctions or wear issues on equipment to supervisor. Learned and followed safety and emergency procedures. Taught new employees machine operation techniques and important business procedures.

Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).

Rotated among various workstations, performing work necessary to meet production needs.

Summary

Skills

Experience

Education and Training

Cassata High School Fort Worth, TX

High School Diploma

05/2011

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