SHYNI OUSEPH

Senior Customer Success Manager/QA

Phone : 630-***-****

Email : ad3ygr@r.postjobfree.com

LinkedIn : https://www.linkedin.com/in/shyni-ouseph-905328b5

Professional Summary

9+ years of diversified experience as Customer Success Manager and Senior Quality Assurance Lead maintaining a multi-platform, multiple teams located globally in Software testing. Knowledgeable and performance-driven Customer Success Manager with a wealth of experience in managing multiple accounts, developing client onboarding processes and organizing various C-Suite meetings. Excellent communication and interpersonal skills with the ability to lead and manage large teams and deal with multiple tasks on Priority, ability to work under pressure with aggressive deadlines and maintain focus.

Skills

Customer Relationship Management

Escalation Management

End to End Product Managements

Led teams in Waterfall/Agile Model

MS Office Suite

HP Application Lifecycle Management

Waterfall Model, Agile Model

MS SQL Server, Oracle and DB2

XML, HTML, JSON, XSLT, MarkLogic

UNIX, Windows NT/2000, Windows XP

Mainframe

Views, Functions and Triggers

HP Quality Center

Clear Quest, JIRA

HP Functional Testing, Quick Test Professional

API Testing

Certifications

Certified Associate in Software Testing

Experience

Blue Meteor, Chicago, IL October 2013 - Current

Background:

Blue Meteor is a SaaS organization helping companies through their Product Experience Platform 'Amaze PXM' to leverage their product content and experience to sell more online & differentiate their business. Amaze is powered by AI & ML that enables faster and accurate creation of product categories and catalogs. Blue Meteor has been helping Fortune 1000 organizations create an enriched, intuitive experience for their customers through data. As a true SaaS, Amaze PXM allows organizations to efficiently manage their product data, collaborate across departments, develop customer-centric buying experiences, and create enriched & effective product data. Amaze enables organizations to centralize, organize, enrich, and syndicate their product catalog in an easy-to-use interface.

Responsibilities:

QA Manager

Managing a group of quality assurance analysts who evaluate, test, and validate software and/or IT services

Extensive experience of working in complex implementations and adept at coordinating with different project stakeholders, Subject Matter Experts (SMEs) and end users to define an efficient solution

Involved in the product lifecycle from its inception and involved in design, requirements and testing end to end as this is a brand-new application

Working as Customer Success Manager by conducting Product demonstration, onboarding and maintaining the client engagement

Coordinate weekly/monthly steering committee meetings to review agreed upon KPI’s

Providing Client custom support model, training materials for Clients onboarded to use the application

Daily Internal meetings with the Stakeholders regarding the test progress on various releases

Extensive experience in Agile methodology including leading daily scrums

Conducted Walkthrough on Testing Requirement/Test Case Review with Business Analyst/SME/Development Team

Used API testing to test the import and export batch process

Logged defects by input all required information and retest them after build is complete

Excellent People management experience (including score card review and appraisal of subordinates, work assignment, time tracking, people engagement and development)

Recognized consistently as critical contributor and high performer within the organization

Tools: Quality Center 10.0, Brainware5.3, Docshare, SQL Server 2000/2005, MS Delphi, HTML, XML, Web Service, FTP, Citrix, MS Office2007

JP Morgan Chase, Chicago, IL Jul ‘12 – Jul ‘13

QA Analyst

Background:

JPMC is a leading global financial services firm and leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. Remittance one (Remit one) is implementation of National/International Wholesale Lockbox technology platform. Platform delivers more flexible reporting capabilities, faster, higher quality delivery of data and images, remote access to exception images, customer access to view Web-Based check image and remittance documents by web-application Remit Admin/ Receivables Edge. Migrating complex tax forms for NYS state (Single file, Estimated) into Remit one platform.

Responsibilities:

Worked as a team leader to coordinate all testing efforts required for the project

Writing test requirements and scenarios and performed end to end testing Remit one with Brainware

Expert in finding the root cause for the batches which failed to export back to Remit One application

Validating all batches which processed through end to end (Remit One to Brainware to Remit One)

Conducted Walkthrough on Testing Requirement/Test Case Review with Business Analyst/SME/Development Team

Communicated with BA/developers to create Test Environment and prepared Data Generation before verification and validation

Created the Traceability Matrix to track the requirement coverage and designed detailed Test Steps for Test Cases

Performed Test Execution including System, Integration, Functional, Regression, Ad-Hoc, Exploratory, End to End Testing managed by using Enterprise Quality Center

Tools: Quality Center 10.0, Brainware5.3, Docshare, SQL Server 2000/2005, MS Delphi, HTML, XML, Web Service, FTP, Citrix, MS Office2007

Wachovia – Wells Fargo, Chicago, IL Feb ‘10 – Jul ‘12

QA Tester

Background:

Wachovia, now Wells Fargo is the fourth-largest bank holding company in the United States based on total assets. Wachovia provided a broad range of banking, asset management, wealth management, and corporate and investment banking products and services. It is one of the largest providers of financial services in the United States. The company is organized into four divisions: General Bank (retail, small business, and commercial customers), Wealth Management (high net worth, personal trust, and insurance business), Capital Management (asset management, retirement, and retail brokerage services), and Corporate and Investment Bank (capital markets, investment banking, and financial advisory).

Responsibilities:

Responsible for Test deliverables including Test specifications, Requirements Traceability Matrix

Responsible for System testing and Regression testing for each cycle of release with QTP Scripts

Involved in the preparation of Test Environment and Test Framework to maintain QTP Automation scripts

Preparation and maintain the automation test scripts to perform the regression testing

Involved in Performance testing using Load Runner

Developed the descriptive method functional QTP scripts and establishing the database connection by using QTP

Automated the Frequently used regression test cases using QTP and Point of contact for the Test Automation in the product

Involved in the development of Test cases, Test plans, Test data and Test scripts according to requirements and the Use Case documentations

Tools: ASP.NET, C#, SQL Server 2005, HTML, JavaScript

Education

Bachelor of Micro Biology from SRM Institute, Chennai, India

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