Madison Morlett

Dallas, GA *****

ad3yg7@r.postjobfree.com

+1-404-***-****

Work Experience

Customer Service Associate

Publix - Dallas, GA

Present

• Drafted and edited customer service policies, procedures, and other related documents.

• Evaluated the effectiveness of current customer service processes using metrics such as response times, satisfaction ratings.

• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

• Referred unresolved customer grievances to designated departments for further investigation.

• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Conferred with customers by telephone or in person to provide information about products or services and take orders.

• Provided technical assistance for customers regarding product usage and troubleshooting.

• Analyzed existing customer service processes to identify areas of improvement. Server/Bartender

Johnny Michael smokehouse - Cartersville, GA

February 2018 to June 2020

• Communicated with kitchen staff to stay updated on items

• Answered questions about menu items, ingredients, and pricing.

• Assisted other wait staff members in times of heavy customer traffic.

• Organized take-out orders efficiently according to customer requests.

• Greeted customers, answered questions and recommended specials to increase profits.

• Participated in team meetings to discuss new menu items or changes in policy.

• Took orders for food and drinks and delivered them to guests.

• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

• Utilized POS system to total meal costs and add taxes for final bill calculation. Prepared checks accurately and processed payments promptly. Education

Associate’s in Business

MCC - Nebraska City, NE

August 2021 to August 2022

Skills

• Research

• Pricing

• Negotiation

• Upselling

• Financial Report Writing

• Account Management

• Microsoft Powerpoint

• Strategic Planning

• Budgeting

• Data Entry

• Customer Service

• Recruiting

• Management

• Sales

• Communication skills

• Customer service

• English

• Pricing

• Windows

• Research

• Front desk

• Cash register

• Forklift

• Cash handling

• Typing

• Sanitation

• Supervising experience

• Restaurant experience

• Serving

• Merchandising

• Childcare

• Computer skills

• Food service

• Home care

Certifications and Licenses

Driver's License