TIMOTHY M. ZIOBRO

* ******* ***, ********, ** ***05

Ph: 207-***-****

ad3yfr@r.postjobfree.com

PROFESSIONAL SUMMARY:

Software/Solutions/Consulting/Implementation experience working with Fortune 500 Global Companies. Exceptional leader talented at client assessment and business analysis, team leadership and process implementation. Technically-savvy with outstanding relationship building, training and presentation skills. International experience providing value to major corporate environments and start-ups through dynamic sales, client relationship building, maintenance and account development.

EXPERIENCE:

Consultant-ERP/HCM Jan 2020 - Present

Tyler Technologies Yarmouth, ME

Industries serviced: Government and Education.

Proactively communicates and collaborates with external customers and internal team members to analyze, identify and document user stories and deliver artifacts such as requirements documents and specifications.

Acts as the project expert regarding requirements elicitation, documentation, analysis, and management, and the communication of business needs.

Understands the current state of the client organization, while at the same time track to the vision of where a client organization wants to be.

Develops that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectives.

Successfully engages in multiple initiatives simultaneously.

Serves as the conduit between the customer community and the software development team to achieve successful project functionality

Represents Tyler Technologies in the most positive manner with prospective, former, and current clients, suppliers, and the community we serve.

Interacts effectively with a diverse group of team members and clients within the Tyler, industry, and government communities.

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Principal Consultant Aug 2017 - Jan 2020

Independent Contractor Portland, ME

Industries serviced: Manufacturing (Craft Brewing), Education, Retail and Software.

Gathered requirements by using interviews, document analysis, discovery workshops, business process descriptions, business analysis, task, and workflow analysis.

Key responsibilities were to translate business requirements into the best solutions for our client to optimize the overall business process.

Critically evaluate information gathered from multiple sources, identify gaps, reconcile conflicts, decompose high-level information into details, and distinguish user requests from the underlying true need.

Assisted in the development of business cases, project charter, business requirement documents, test scenarios, user acceptance testing, roadmaps, quarterly and annual prioritization of initiatives, weekly team status meetings, and global updates to key business partners.

Interacted and coordinated with the business to ensure smooth and efficient operation of the business using a diplomatic, professional and service-oriented approach.

Assistant Vice President: Solutions Jan 2014 - Aug 2017 Genpact New York, NY

Industries serviced: Pharmaceutical, Medical Device, Healthcare and Consumer Goods.

Increased revenue growth more than 100% annually.

Managed $30M in service line revenue.

Created and directed a Center of Excellence in Gurgaon, India.

Evaluated product development strategy effectiveness and prepared alternative approaches to exceed goals.

Identified opportunities to improve business process flows and overall departmental productivity.

Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.

Increased company growth through effective collaboration with sales and marketing departments.

Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.

Initiated on-time, under-budget project management to optimize performance. 2

Product Management/Product Marketing Jan 2000 - Jan 2014 Revitas (iMANY/SCC) Philadelphia, PA

Industries serviced: Pharmaceutical, Medical Device, Healthcare and Consumer Goods.

Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.

Leveraged industry trends and competitive analysis to improve customer relationship building.

Helped incorporate product changes to drive customer engagement and firm profits.

Developed innovative and targeted collateral to support overall branding objectives.

Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.

Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.

Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.

EDUCATION:

Bachelor: Business and Communications

The University of Maine Orono, ME

LICENSES & CERTIFICATIONS:

ASTD: Train the Trainer Alexandria, VA

American Society for Training and Development

Fundamentals of Innovation through Human-Centered Design Pittsburgh, PA LUMA Institute

Ron Willingham/Integrity Systems: The Customer/Integrity Selling Phoenix, AZ Ron Willingham/Integrity Systems

Certified Business Analysis Professional (CBAP®) Pickering, ON IIBA

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